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Southfork Chrysler Dodge Jeep Ram

Manvel, TX

4.8
1,618 Reviews
In the Houston area, when you're looking for a wide and diverse selection of new Chrysler, Jeep, Dodge and RAM and want to find a place that puts you first as you go through the process of looking for a new car, the right place to come is Southfork Chrysler Dodge Jeep RAM. There are many things that set us apart from other Houston area dealerships, and that includes having a fully non-commissioned sales staff, as we work for you, and not for a commission. We're about helping you find the best fit in every aspect of the automotive experience, giving you the opportunity to explore the inner details of every vehicle we have here in our showroom, talking you through all the finer points when it comes to technology, performance, capability, and versatility in our sedans, sports cars, crossovers, trucks and SUVs.
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17725 South Freeway, Highway 288 South

Manvel, TX

77578

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Showing 1,618 reviews

October 02, 2021

They tried to steal $15;000 from my retired disabled veteran father by changing the interest rate from o% to 12% for 72 months. Had I not been there he was about to sign. More

by Fletcher.michol5
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Arturo Castillo
Oct 07, 2021 -

Southfork Chrysler Dodge Jeep Ram responded

Mr. Fletcher I have made 3 attempts to call and explain your concern. I am the owner of SOUTHFORK Dodge and also a Veteran. What you have stated is impossible, although I see how you came to your conclusion. The rate that was presented is a default rate (PRE-CREDIT or CREDIT APPROVAL) and was not 12%. There is an intentity called the CFPB or CONSUMER FINANCE PROTECTION BUREAU and it is impossible for us to charge your Father that kind of rate based on his credit. Not to mention the dealership has rate max mark-ups to protect consumers. What they presented was a default rate prior to credit approval. It was what we call an offer to purchase not a contract and in no way was he ever signing to pay a APR% above what he would qualify for with his credit. I do believe a better explanation should have been rendered, but he was with a fairly new Sales Advisor and as soon has the issue was brought to a manager they immediately moved the rate to 0% after seeing the credit. Zero percent was a incentivied rate offered by the manufacturer. We should have pulled credit then submitted the application for approval and only then presented terms. Even so you Father because of the CFPB and the interal rate mark ups could have never been charged the rate you implied. Thank you for the feedback but the above stated is not true and I don't believe it warrants a 1 star review not to mention on three review site. If you need further explanation please feel free to call me and I assure you will feel differently with complete understanding.

October 01, 2021

Deadpool was quick to respond and patient in our decision making process. We had a very specific vehicle in mind at a time when availability was limited. We visited the dealership on multiple occassions st More

by DCN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deadpool Gambino, Deadpool Gambino
September 29, 2021

Gambino was super helpful and made the buying process fun. He stayed on top of our needs and was always an easy phone call away. Catalina was also an amazing help. I'm so grateful for the experience they More

by Emily Sutton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Parker, Catalina Cardenas, Deadpool Gambino, Deadpool Gambino
September 29, 2021

I am blown away by the service I received at Southfork. It's refreshing in this day and age to meet people that still have a passion to do their job so well and go above and beyond. Catalina, Deadpool and More

by Bsutton0927
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Parker, Catalina Cardenas, Deadpool Gambino, Deadpool Gambino
September 29, 2021

Amazing service! Great communication! Thank you so much super excited about my new Jeep Wrangler! More

by Careywhisneant
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deadpool Gambino
September 28, 2021

My wife and I visited this dealership September 2021 and My wife and I visited this dealership September 2021 and the service was horrible SOUTHFORK DODGE violated my wife consumer rights in every way. We p More

by rjames102911
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Godwin, Albert Woods, James Marion, Michael Ortiz
Sep 28, 2021 -

Southfork Chrysler Dodge Jeep Ram responded

You purchased a car and signed that you agreed to provide insurance. You refused to provide insurance after several request. Without insurance the bank will not fund the contract. We asked to have the car returned or the insurance and were refused again. We had no other option but to recover our merchandise. We even offered to give you a full refund of your deopsit if you returned the key which means we have to eat the recovery cost. This review is completely and utterly laughable.

September 28, 2021

Everyone here is just absolutely awesome !!My Everyone here is just absolutely awesome !! My experience started with Patrick Reilly, super nice, then James Marion, amazing, then Michael Ortiz, s More

by ziess1971
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Reilly and James Marion, DeAngelo Hernandez, Michael Ortiz
September 26, 2021

El señor Gambino es un excelente agente en esta hermosa agencia de autos. Todo el grupo tienen excelente información para brindar a los clientes. More

by mjaranibar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deadpool Gambino
September 25, 2021

He immediately greeted me when I walked in and wasted no time in helping me pick out exactly what I wanted. He answered all of my questions and made the whole process painless. He had a great energy and hel More

by Noel Herrera
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Parker, Deadpool Gambino
September 24, 2021

Service was excellent! Everyone who attended my husband and I where very friendly and had great hospitality. We are very grateful and will most definitely tell all are our friends and family. More

by ymendo2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Catalina Cardenas, Deadpool Gambino
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