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Southfork Chrysler Dodge Jeep Ram

Manvel, TX

4.8
1,618 Reviews
In the Houston area, when you're looking for a wide and diverse selection of new Chrysler, Jeep, Dodge and RAM and want to find a place that puts you first as you go through the process of looking for a new car, the right place to come is Southfork Chrysler Dodge Jeep RAM. There are many things that set us apart from other Houston area dealerships, and that includes having a fully non-commissioned sales staff, as we work for you, and not for a commission. We're about helping you find the best fit in every aspect of the automotive experience, giving you the opportunity to explore the inner details of every vehicle we have here in our showroom, talking you through all the finer points when it comes to technology, performance, capability, and versatility in our sedans, sports cars, crossovers, trucks and SUVs.
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17725 South Freeway, Highway 288 South

Manvel, TX

77578

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Showing 1,618 reviews

November 22, 2021

Terrible experience... started out great... good communication... no pressure...once I got time to visit, I show up only to discover the vehicle I came to see is no longer available. There were lots More

by mark_dillard
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Marion, Alex Tarantino, James Marion, Catalina Cardenas
Nov 23, 2021 -

mark_dillard responded

I deleted both my Google and Yelp reviews. Southfork sales manager Henery Pimentel reached out to me to "make it right". I feel he honestly did what he could to first, apologize, then to make the situation and offer the best he could. I am happy that I was heard by Southfork.

Dec 06, 2021 -

mark_dillard responded

In the end, you made minimum effort to address the issues. I suspect the issues are systematic to your organization and you will continue to deceive potential clients. I stand by my review.

Dec 07, 2021 -

Southfork Chrysler Dodge Jeep Ram responded

Thank you for your consideration. We made a reasonable attempt to satisfy your concerns. Sometimes buyers and sellers can't come together on price or meet buyer's expectations. After hearing of your problem, we contacted you from the highest level of authority to resolve your concerns. This certainly does not identify systemic issues or deserve a poor review. If you feel I can resolve your concern as the owner I would invite you to call me at 972-689-8006. My name is Chris Godwin and I am the owner of the dealership.

Dec 07, 2021 -

mark_dillard responded

I initially texted/spoke with Patrick Reilly... he told me he was your brother. On day of visit (11/20) I texted Alex Tarantino 3X. The text chain had a link to the vehicle I was interested in. I called and he said he would have it pulled up front. After arrival, I was shown a different vehicle while they "checked" on the vehicle I was interested in. I was told it was back to get a lift kit but they were going to try and stop it. About 45 minutes into the visit, I was presented with numbers. Yes the trade-in was $6-$8K less than your on-line tool. I said why would I negotiate for a vehicle I haven't seen. I was finally told the lift kit was already installed. IMO that is a customer care issue. I stand by my review.

November 19, 2021

I went in few days ago and was helped right away by Marshall. He listened to what was important to me In getting car that morning . Marshall was fantastic at his job and made sure I was 100% satisfied More

by Pritesh Sharma
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Parker, Marshall Long
November 11, 2021

South Fork is hands down the best experience we could ever have when it comes to buying a new car for our growing family! The atmosphere is genuine, the service from all parties is absolutely 10/10. From More

by hdavisb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Parker, Christopher Aguilar, Henry Pimentel
November 10, 2021

Amazing Service and Parts DepartmentEveryone is kind and Amazing Service and Parts Department Everyone is kind and honest. I wouldn’t go anywhere else for my Chrysler 300 needs. More

by Impeachey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Pimentel
October 25, 2021

Good salesman. This was second time buying from Deadpool he is very easy to work with More

by Dennisindian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deadpool Gambino, Deadpool Gambino
October 23, 2021

Very good and very positive dealership experience. In a very good way this was a a totally different process and Mr. Gambino wasn't your typical car salesperson. From beginning to end, the buying process f More

by Dleifer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Godwin, Alex Tarantino, Deadpool Gambino, Deadpool Gambino
October 15, 2021

Very knowledgeable sales guy. Made the process easy and took care of my needs. I would recommend him to any of my friends! More

by Kgibs0n
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Saxton, Deadpool Gambino
October 12, 2021

Alvin ISD friends & family,I strongly recommend SOUTH Alvin ISD friends & family, I strongly recommend SOUTH FORK dealership in Manvel for your next vehicle purchase! Not only are they a non commission More

by Beorozco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Parker, Paul Morales, James Marion, Jackie Fink
October 04, 2021

Steven at southfork dodge service department is amazing!!! He was beyond helpful last week and totally saved us some major stress!!! I highly recommend him or Henry they are both wonderful!!! Can n More

by Elisha Hunley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven, Henry Pimentel
October 04, 2021

Absolutely amazing service. I would recommend him to anyone!!! He was very detailed and walked me thru the hard stuff. He helped me build my dream dodge. More

by marcellusgrant
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deadpool Gambino
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