Southfork Chrysler Dodge Jeep Ram

Associate was very helpful and friendly, great customer service! Southfork is now my jeep service provider… service! Southfork is now my jeep service provider… More

I had an extremely frustrating and unacceptable experience with Southfork Chrysler Dodge Jeep Ram in Manvel, TX. @southforkdodge, #southforkdodge My car remained in their shop for an excess of 4 m experience with Southfork Chrysler Dodge Jeep Ram in Manvel, TX. @southforkdodge, #southforkdodge My car remained in their shop for an excess of 4 months (19 weeks) due to damage they caused by their negligence and poor workmanship —which they admitted to— During that time, I had to fight for a rental after they had my Jeep for 2 months. I only had the rental 3 weeks and had to cover a significant portion of the rental costs myself. Even after turning in the rental after 3 weeks, I remained without a vehicle for another 2 months (10 weeks). Although the dealership eventually agreed to cover the cost of the initial repairs, the entire experience was a mess—poorly managed, unnecessarily drawn out, and frankly inexcusable. To make matters worse, after finally completing those repairs, they “discovered” a new issue with the power steering—something that was not a problem when I brought the car in—and are now expecting me to pay for that repair. Throughout this ordeal, I dealt with the Senior Service Advisor, Ron Gayden, Jr. and his Service Manager, Glenn Holloway—individuals whose handling of the situation made an already difficult experience even more unpleasant. The issue traces back to an engine replacement they performed just one year earlier. During that repair, damage occurred as a result of their negligence and poor workmanship. When my vehicle began having problems again, I returned it for service, and they claimed the issue was resolved. At that time, the Senior Service Advisor, Ron Gayden, asked me to pay for the repair in cash—$600, which I paid directly to him. I purchased my vehicle from this dealership in 2018 and have brought it here consistently for all required service. That history is well documented. I upheld my end as a loyal customer, but when it truly mattered, they failed to uphold theirs. This dealership is owned by Foundation Automotive Corp, @foundation_automotive, a company that publicly claims to care about community values and “doing the right thing because it’s the right thing to do.” Sadly, my experience was quite the contrary. The lack of accountability, poor communication, and general disregard for the customer were deeply disappointing. I would strongly caution anyone against trusting this dealership—or Foundation Automotive Corp—with their vehicle. More

Very honest no pressure to buy would do business again and will recommend this dealer to others and will recommend this dealer to others More

Had a good service the advisor was great to work with next time will ask for him next time will ask for him More

The staff here always takes care of my families needs. Shout to Glen and Jordan for always prioritizing our hectic family of 7 schedule Shout to Glen and Jordan for always prioritizing our hectic family of 7 schedule More

I can in to have the alignment corrected from my visit of Friday 18 July. The steering wheel was NOT aligned with tires. I had to have them straighten the steering wheel to match. Samantha got me out quick. Friday 18 July. The steering wheel was NOT aligned with tires. I had to have them straighten the steering wheel to match. Samantha got me out quick. More

Service advisor "Alexia " was very curtiest and knowledgeable about her job. My only dissatisfaction is the labor cost but it is what it is.Overall high marks. knowledgeable about her job. My only dissatisfaction is the labor cost but it is what it is.Overall high marks. More

I’ve had my jeep serviced multiple times at the Southfork Auto Dealership Maintenance Department, and every visit has been a consistently excellent experience. From the moment I arrived, the staff was courte Auto Dealership Maintenance Department, and every visit has been a consistently excellent experience. From the moment I arrived, the staff was courteous, professional, and clearly committed to providing top-tier customer service. The service advisors are knowledgeable and transparent. They took the time to explain the recommended services, answered all of my questions without pressure, and kept me informed throughout the process. I appreciated their honesty and the clear communication, which gave me full confidence in the work being done. The technicians clearly know their stuff. My car was serviced quickly, efficiently, and—most importantly—correctly. I’ve never had to return for follow-ups or rework, which speaks volumes about the quality of their work and attention to detail. The waiting area was clean, comfortable, and even stocked with refreshments, making the brief wait pleasant. They kept their timeline promises, which made scheduling around my day much easier. Overall, Southfork’s maintenance team is top-notch—professional, reliable, and trustworthy. I wouldn’t take my car anywhere else. Highly recommend! More

First experience working with Ike has been very pleasant while getting my scatpack serviced.there while getting my scatpack serviced.there More

Great experience, no games or hidden fees, easiest and straight forward truck purchase. I would definitely buy from them again. Special thanks for the excellent communication to Younes B. straight forward truck purchase. I would definitely buy from them again. Special thanks for the excellent communication to Younes B. More