Southfork Chrysler Dodge Jeep Ram

I always have a pleasurable experience at Southfork. Whether it’s a service visit or a vehicle purchase, I’ve always left very happy. Whether it’s a service visit or a vehicle purchase, I’ve always left very happy. More

Staff was really professional and made me feel welcomed. I would recommend this dealership to others! I would recommend this dealership to others! More

Good service, good customer care! Nice auto lot! Recommended for sure and nice clean restrooms! Nice auto lot! Recommended for sure and nice clean restrooms! More

This review pertains specifically to my experience with the service department and service advisor Ron Gayden Jr. Regarding an alignment issue with my 2025 ram with 80 miles when the problem was detected a the service department and service advisor Ron Gayden Jr. Regarding an alignment issue with my 2025 ram with 80 miles when the problem was detected after driving it home at speeds above 60mph. 1. I had to call multiple times to check on the status of my truck, as updates were not proactively provided. 2. I was made to wait for 5 hours, only to be told that no technician was available to work on my truck’s alignment. 3. During service, they lost my key, causing an additional 1-hour delay while they made a duplicate. 4. They scheduled my truck to be looked at on a Saturday, but as I was driving home, Ron called me back and instructed me to return the truck to the dealership and leave it overnight, disrupting the original plan. 5. The next day, I called several times throughout the day to check on my truck’s status. Eventually, I was informed that my truck had a bad shock (despite it being a brand-new 2025 Ram with only 800 miles). 6. Five minutes later, Ron called back to say he had confused me with another customer who had the same name and a 2025 Ram with the same issue. He then claimed my truck was ready for pickup and had been aligned to "spec." 7. Despite these repairs, the truck still has the same issue to this day. This is my only vehicle, and I depend on it for work. I work in the refineries, and during turnaround season, taking time off is extremely difficult. So far, I’ve had to take three days off to address this problem, resulting in a significant financial loss. 8. These trucks are equipped with numerous sensors that rely on perfect alignment; otherwise, the vehicle can become unsafe to the point where the wheel may turn on its own. I am **completely dissatisfied** with the Southfork service department and the level of service I received. To make matters worse, I purchased a warranty through the dealer, which means I’ll have to continue dealing with them for many years to come. This experience has been frustrating and unacceptable. While my experience with Southfork’s service department was highly disappointing, I want to acknowledge that the sales department went above and beyond. My salesman, Antonio, ensured I got exactly what I wanted and provided a wealth of information throughout the purchasing process. His professionalism and dedication made the buying experience smooth and enjoyable. It’s unfortunate that the same level of care and efficiency wasn’t reflected in the service department. More

I've purchased two vehicle's from SouthFork, both purchases we're quick and easy! 💪😎🫡 purchases we're quick and easy! 💪😎🫡 More

Every person I had to work with there is always really nice and helpful whether it’s in the service or sales department nice and helpful whether it’s in the service or sales department More

Great dealership. Process was fast and easy and were helpful with everything, highly recommend it here. Process was fast and easy and were helpful with everything, highly recommend it here. More

Very helpful and nice. Get you in and out in service in a great time. Get you in and out in service in a great time. More

Very friendly staff and a great team. Services staff are very helpful. The facility is very clean. Services staff are very helpful. The facility is very clean. More

I was greeted outside and I am very satisfied with the process of purchasing my vehicle. process of purchasing my vehicle. More