Southfork Chrysler Dodge Jeep Ram

Justin took great care of my wife & I. We purchased a used Toyota 4Runner. After the purchase, we experienced a severe issue with the vehicle while braking at high speeds. Without question We purchased a used Toyota 4Runner. After the purchase, we experienced a severe issue with the vehicle while braking at high speeds. Without question, he scheduled us an appointment for service in which repairs were made & we didn’t come out of pocket for. Excellent service, & we appreciate the empathy! More

I am very disappointed with my overall experience at Southfork CDJR. When we first arrived, Andrew Moody, sales manager, met us on the lot and told us he would make us a “great deal” on a 2018 Yukon Southfork CDJR. When we first arrived, Andrew Moody, sales manager, met us on the lot and told us he would make us a “great deal” on a 2018 Yukon Denali XL that had been sitting on their lot for some time. He then had our salesman, Gip Sills, show us the vehicle. After sitting down to negotiate pricing, we were told by another sales manager that the “best deal” they could offer was the same price already advertised online—there was no deal made at all, despite what we were initially told. During the test drive, we noticed the TPMS (tire pressure monitoring system) was not working, even though the vehicle had brand new tires (which likely had to be installed by the dealership to pass inspection). We brought this up and asked for it to be addressed. I asked Gip to put it on the “We Owe” and he told us it did not need to be placed on the “We Owe” because if we brought the vehicle back after the sale, they would take care of it. Unfortunately, that turned out not to be true. Since the purchase, I have reached out to Gip Sills several times and he has not returned a single call. The only positive experience I have had at this dealership was working with Duncan Koonce. He returns calls, communicates clearly and effectively, and follows through on what he says. I went in the day before Thanksgiving, and he spoke directly with the used car manager, Andrew Mookdy, who told him they would take care of the TPMS issue but didn’t have the parts at the time. I was told to return the week after Thanksgiving, and they would install three TPMS sensors that were missing. When I called the following Tuesday to confirm the parts had arrived, Duncan informed me that management had changed their position and would no longer cover the repair. He explained that he was told it would only have been covered if it had been on the “We Owe” or if we had purchased an extended warranty. Duncan handled the situation professionally and with integrity, and my experience with him is the level of service I wish I had received from everyone at Southfork CDJR. Unfortunately, that was not the case. I later completed the dealership survey and clearly outlined these issues while scoring the experience accordingly. To date, not a single person has reached out to follow up, acknowledge my concerns, or attempt to make things right. Based on my experience, I would personally recommend shopping elsewhere. More

I love the folks at Southfolk cdjr good deal and friendly people who are committed to helping you make the deal that's right for you. Gambino, Moody,James and Randy plus the money man Adam Thanks Guy's people who are committed to helping you make the deal that's right for you. Gambino, Moody,James and Randy plus the money man Adam Thanks Guy's More

My visit was great. Amazing salesman in Unnoucse Great dealership that I’d surely visit again to purchase another vehicle. Maybe a truck next or a electric Charger 😂😂 Amazing salesman in Unnoucse Great dealership that I’d surely visit again to purchase another vehicle. Maybe a truck next or a electric Charger 😂😂👍🏾👍🏾🙌🏾 More

Service department wad professional and knowledgeable about the services I had done. I would recommend. about the services I had done. I would recommend. More

Ike and his service manager are the best in class and very sensitive to customers needs. I have 7 vehicles that I service with them. very sensitive to customers needs. I have 7 vehicles that I service with them. More

Brett was extremely helpful throughout my entire visit. He took the time to explain every detail clearly and made sure I understood all my options without any pressure. His professionalism, honesty, and fr He took the time to explain every detail clearly and made sure I understood all my options without any pressure. His professionalism, honesty, and friendly approach made the process smooth and stress-free. I appreciated how patient he was and how he communicated everything upfront. Brett truly made the car-buying experience comfortable, and I would gladly recommend him to anyone looking for a reliable salesperson. More

Robbie is awesome! Very easy to coordinate drop off, keeps me updated, and works to get my vehicle back to me quickly. Excellent service! Very easy to coordinate drop off, keeps me updated, and works to get my vehicle back to me quickly. Excellent service! More