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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,360 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,360 Reviews of Southern Volkswagen Greenbrier - Service Center
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March 04, 2019
Check engine light The sales advisor (Wes) was very thorough as usual by explaining my issue to me, getting me taken care of and on my way in a reasonable amount of time The sales advisor (Wes) was very thorough as usual by explaining my issue to me, getting me taken care of and on my way in a reasonable amount of time. Hey More
by JENNIFER.EVANS322
Verified CustomerEmployees Worked With
Wes Tolson
March 03, 2019
Disappointed They recommended to replace a part that would cost $650. I said it was replaced about a year ago by them hence it was supposed to be under warranty, ( They recommended to replace a part that would cost $650. I said it was replaced about a year ago by them hence it was supposed to be under warranty, (only then) the agent checked their records and confirmed it and said: Since their recommendation was not based on an error code in the diagnostics tool the part could not be replaced under warranty. Then, they changed their recommendation to waiting and observing until the repeatation of a similar problem that would result with receiving a diagnostic error code indicating to change the part because their initial recommendation was precautionary. So, the part was not replaced, and none of these are indicated in the service record given to me. Very disappointing!. More
by ALPTEKIN
Employees Worked With
None of the names listed here
March 03, 2019
I brought my car in for an express oil change. The service representative listened to my concerns and was very courteous. There were two cars ahead of me and I had to wait 2 hours for the oil chang The service representative listened to my concerns and was very courteous. There were two cars ahead of me and I had to wait 2 hours for the oil change. That was the only down side. More
by martha.medhurst
Employees Worked With
Tim
March 02, 2019
Professional, Informational, Patience, and Trustworthy I was frustrated, and totally scared of the length of time and cost.I work three jobs and not one of them on a busline. Tim was first person around 7a I was frustrated, and totally scared of the length of time and cost.I work three jobs and not one of them on a busline. Tim was first person around 7am to answer the phone he put me to ease about having my car towed and give me a speedy informative report of the problem.I have only a few more payments on my car and I was not even sure how I would get to my jobs .Yhe price was more than I exspected however I felt confident the job was done right.Tim took his time and he was honest and he was sure not to anything without my input. Thanks Tim More
by Michel.WP
Employees Worked With
Farley Perkins, Robert Webb
March 01, 2019
Friendly Professional Seervice Andrew is always so friendly and professional. He walks me through the process of what is going to be done along with any costs associated with it. Andrew is always so friendly and professional. He walks me through the process of what is going to be done along with any costs associated with it. He keeps me informed of the progress as well. More
by RPABBOTT
Employees Worked With
Andrew Smithson
February 28, 2019
Great customer service very friendly and professional. Tim is always a pleasure to work with. I was in and out in less time than he thought, so that’s always nice. 5 stars a very friendly and professional. Tim is always a pleasure to work with. I was in and out in less time than he thought, so that’s always nice. 5 stars all day! Tire rotation shotbe included though🤨 More
by DGARRETT23464
Employees Worked With
Timothy Champion
February 28, 2019
THE BEST I'm not real good with names however every one I dealt with was very polite, friendly & helpful. My car was fixed in short order & the horn is workin I'm not real good with names however every one I dealt with was very polite, friendly & helpful. My car was fixed in short order & the horn is working great. I love Southern Volkswagen. The service department is awesome! Thanks for a job well done! More
by CCBLESSEDX5
Employees Worked With
andrew Smithson
February 27, 2019
Great Place Great service, great place. My car was done within a timely manner and everyone was friendly as always. All around great place to get service done. Great service, great place. My car was done within a timely manner and everyone was friendly as always. All around great place to get service done. More
by JGROSSO86
Employees Worked With
Wes
February 27, 2019
VW Complementary Inspection Got great convincing service from Wes, the Service Technician. He politely brought me into the service bay for a preview of recommended services. He a Got great convincing service from Wes, the Service Technician. He politely brought me into the service bay for a preview of recommended services. He and his mechanic both presented convincing suggestions on current as well as follow up work for my car. Work done expeditiously and I was on my way! More
by COOLBIRTH
Employees Worked With
Wes
February 27, 2019
Outstanding Service Advisor Wes Tolson Had a very pleasant and nice guy who helped me with my car. He took great care of my car and has a great professional attitude in dealing with custome Had a very pleasant and nice guy who helped me with my car. He took great care of my car and has a great professional attitude in dealing with customers. I am not associated with this dealership or service center at all. Will come back soon for more maintenance service soon. More
by Violeta
Employees Worked With
Wes Tolson, Viktoria
