Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,441 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,441 Reviews of Southern Volkswagen Greenbrier - Service Center
Sort by
April 14, 2019
recall good job... good job good job... good jobgood job... good jobgood job... good jobgood job... good jobgood job... good jobgood job... good jobgood job. good job... good job good job... good jobgood job... good jobgood job... good jobgood job... good jobgood job... good jobgood job... good jobgood job... good job More
by CJOSE-2
Verified CustomerEmployees Worked With
Tim Champion
April 14, 2019
Terrible customer service I dropped my vehicle off on a Monday night so that it could be one of the first seen by the service department on the next morning. After going until I dropped my vehicle off on a Monday night so that it could be one of the first seen by the service department on the next morning. After going until mid-day and not hearing from my service advisor, I tried to contact him, but was unable to, so I was forced to leave him a voicemail. My voicemail went unreturned, and I made multiple attempts to reach him over the next few hours to get an update on my car, but was unsuccessful as it went to his voicemail each time I called. About an hour before the service department closed I was forced to ask the receptionist who answered the phone to find someone who could give me an update on my vehicle since nobody was returning my calls. She tracked down my service advisor who then told me my vehicle hadn't been looked at yet. I found this to be unacceptable since I dropped it off the night before and was told it would be one of the first to be seen. What I find even more unacceptable is the lack of communication from my service advisor. As I see it, the purpose of a service advisor is to advise me...that is difficult to do when my calls go unanswered, unreturned, and a receptionist has to physically track him down to take my call. Back to my vehicle not being seen...because it had not been worked on, I had no transportation to or from work for the next two days until I could pick it up once the work was finally completed the next day. Therefore, I was forced to use an Uber taxi service. What this boils down to is my service advisor not returning my calls or keeping me updated on my car ending up costing me money out of my pocket to get to and from work. Not once was a loaner vehicle or other option offered to me. I apologize for the length of this review, but I wanted to make sure that the proper people knew why I will no loner be using this dealership for service of any kind. Not even the free services that I receive as a result of purchasing the car at the dealership, such as oil changes and state inspection. I would gladly spend the money elsewhere, so that I can feel like my time and patronage are appreciated. Thank you... More
by JERRYG
Employees Worked With
Tim, service advisor
April 13, 2019
Service Appointment Excellence in reception, intake listening,communication during diagnosis & work time. Andrew Smithson is a valuable asset to Greenbrier Southern Volk Excellence in reception, intake listening,communication during diagnosis & work time. Andrew Smithson is a valuable asset to Greenbrier Southern Volkswagen. Did not know mechanic(s) names. More
by Silver Beetle 1949
Employees Worked With
Smithson, Andrew
April 11, 2019
Delightful Southern is always great to work with. They are efficient and the facility is a comfortable place to wait. It was everything I needed in a service ce Southern is always great to work with. They are efficient and the facility is a comfortable place to wait. It was everything I needed in a service center. More
by CHARLES.ABADAM
Employees Worked With
Tim Champion
April 11, 2019
Customer Service/Service Department I know when I bring my Volkswagen to Southern Volkswagen Greenbrier, that I know that Andrew Smithson, is going to take excellent care of my car, An I know when I bring my Volkswagen to Southern Volkswagen Greenbrier, that I know that Andrew Smithson, is going to take excellent care of my car, Andrew keeps me informed on the status of my car he explains everything to me that is being done. If I have questions after I leave, I can call him. He is efficient, professional, and friendly. More
by TEENY49
Employees Worked With
Andrew Smithson 5 Stars, Reinard Taylor
April 11, 2019
Oil change and state inspection Service Advisor Andrew provided great customer service!! He is always courteous, and very professional. Technicians provided quick and great service Service Advisor Andrew provided great customer service!! He is always courteous, and very professional. Technicians provided quick and great service. I would recommend for service at this dealership. More
by DMIKE0552
Employees Worked With
Service Advisor Andrew
April 10, 2019
Very pleasant Tim was thorough and explained recommended services for my vehicle. Everybody at the dealership is very friendly and explains just what you need. I w Tim was thorough and explained recommended services for my vehicle. Everybody at the dealership is very friendly and explains just what you need. I will recommend those looking to buy/service their vehicle. More
by SCICODAWG
Employees Worked With
Tim
April 10, 2019
Decarb and fixed leaking gasket Wes had great communication between the garage, myself and the warranty company. Michael Matienzo did a great job! I was very well informed every step Wes had great communication between the garage, myself and the warranty company. Michael Matienzo did a great job! I was very well informed every step of the way on what was being done on my car and that was awesome! More
by THEPREPPARALEGAL
Employees Worked With
Wes, Michael Matienzo
April 09, 2019
Excellent service My salesman picked up my car at my workplace , left me a car to drive, and brought my car back after routine maintenance was done. My salesman picked up my car at my workplace , left me a car to drive, and brought my car back after routine maintenance was done. More
by Suzanne 123
Employees Worked With
Tim at service center, Charlie Roy Schesventer
April 09, 2019
Engine light is on After numerous visits to another VW dealership, we were tired of the problem coming back. Engine light, glow plug light it would come on and go off at After numerous visits to another VW dealership, we were tired of the problem coming back. Engine light, glow plug light it would come on and go off at random. We decided in a pinch to try Greenbrier VW service department. Andrew took care of us and had the car back to us within 24hrs. Gave a loaner overnight, as my wife needed to make some appointments. We have had the car back 4 or 5daya now and all is well. With the previous VW dealership we had the light engine light came on 2 days afterwards. We drove it several times and a 2 hour long drive from City to country driving conditions. All is good? Thanks Andrew, P.S. give kudos to the mechanic/technician who worked on our Passat TDI SEL. More
by HOPEANDGREG
Employees Worked With
Andrew in service department
