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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,411 Reviews

1,411 Reviews of Southern Volkswagen Greenbrier - Service Center

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April 04, 2019

Service was excellent from start to finish. Thanks to Wes Tolson. Will continue to come back for repairs that my Passat wagon needs. Mr. Tolson made my vi More

by JOE C.ST. GEORGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
WES TOLSON
Apr 04, 2019 -

Southern Volkswagen Greenbrier responded

It’s great to know that Wes provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best regards, Farley Perkins Vice President 757-424-4689

April 03, 2019

Service Delivered with excellence Car went in for service. Everyone greeted me with a smile. My service rep was Wes. My car issues were reviewed and recommendations were made in a time More

by SHARONDI.FOSTER
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Wes
Apr 04, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Best regards, Farley Perkins Vice President 757-424-4689

April 03, 2019

Great Service was great and informative. I spent very little time there because I was given a loner car for my convenience and I thought that was great. More

by ROBERT.MOORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farley Perkins, Charlie Roy Schesventer
Apr 04, 2019 -

Southern Volkswagen Greenbrier responded

Robert, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the informative and great service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best regards, Farley Perkins Vice President 757-424-4689

April 03, 2019

Always a great experience Andrew has always been our service advisor. He is so helpful and kind. We will miss him when we move in May. Thanks for the great service. More

by M_DESPAW86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Apr 04, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for the awesome feedback! You're right, Andrew is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Best regards, Farley Perkins Vice President 757-424-4689

April 02, 2019

Great customer service Got updates regularly on my service. They explained what was being done and why. Check-in and out was quick and easy. Will be back in the future. More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Apr 02, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with quick, easy, and informative service on your car. We hope you will give us the opportunity to help you again whenever it’s time for your next car. Best regards, Farley Perkins Vice President 757-424-4689

April 02, 2019

Recall Great service. Andrew is the best service rep. I was in and out in less than 2 hours for an airbag recall thank you so much More

by SORTIZ1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Apr 02, 2019 -

Southern Volkswagen Greenbrier responded

Thank you so much for your review! We really appreciate your business and are so happy that Andrew could provide great service to you and your vehicle. We look forward to serving you again! Best regards, Farley Perkins Vice President 757-424-4689

April 02, 2019

Friendly, knowledgeable The moment I pulled up in lot I was greeted and directed to designated area didn’t have to look around for help! I would gladly refer a family member More

by MARILYNMONROO1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Latham
Apr 02, 2019 -

Southern Volkswagen Greenbrier responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Farley Perkins Vice President 757-424-4689

April 02, 2019

Quick and easy Got started a little after my appt time but I was in and car was ready before expected! Melissa was friendly and helpful . Car is running smooth now : More

by pac3146
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Apr 02, 2019 -

Southern Volkswagen Greenbrier responded

Thanks for your outstanding review. I'm very happy to hear that Melissa and our team were of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Farley Perkins Vice President 757-424-4689

April 01, 2019

quality Thanks for always helping out, good service. Tim makes sure that you are taken cared of. He is very friendly and considerate. Been working with him ev More

by FELIXKIPTANUI92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Apr 02, 2019 -

Southern Volkswagen Greenbrier responded

Thanks for your kind words! We appreciate Tim as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Best regards, Farley Perkins Vice President 757-424-4689

April 01, 2019

Fast service. Very nice service rep ! Had a great visit . Had an appt at 10:00am for an oil change. It was very fast service. Done great ! Had my keys in had checked out and ready to go at More

by TERRIEL.SHANTRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa (I think was her name ) short cut hairstyle w/ glasses
Apr 02, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best regards, Farley Perkins Vice President 757-424-4689

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