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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,376 Reviews
Today: 7:00 AM - 6:00 PM Closed Now
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1,376 Reviews of Southern Volkswagen Greenbrier - Service Center

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April 02, 2019

Recall Great service. Andrew is the best service rep. I was in and out in less than 2 hours for an airbag recall thank you so much More

by SORTIZ1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Apr 02, 2019 -

Southern Volkswagen Greenbrier responded

Thank you so much for your review! We really appreciate your business and are so happy that Andrew could provide great service to you and your vehicle. We look forward to serving you again! Best regards, Farley Perkins Vice President 757-424-4689

April 02, 2019

Friendly, knowledgeable The moment I pulled up in lot I was greeted and directed to designated area didn’t have to look around for help! I would gladly refer a family member More

by MARILYNMONROO1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Latham
Apr 02, 2019 -

Southern Volkswagen Greenbrier responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Farley Perkins Vice President 757-424-4689

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April 02, 2019

Quick and easy Got started a little after my appt time but I was in and car was ready before expected! Melissa was friendly and helpful . Car is running smooth now : More

by pac3146
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Apr 02, 2019 -

Southern Volkswagen Greenbrier responded

Thanks for your outstanding review. I'm very happy to hear that Melissa and our team were of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Farley Perkins Vice President 757-424-4689

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April 01, 2019

quality Thanks for always helping out, good service. Tim makes sure that you are taken cared of. He is very friendly and considerate. Been working with him ev More

by FELIXKIPTANUI92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Apr 02, 2019 -

Southern Volkswagen Greenbrier responded

Thanks for your kind words! We appreciate Tim as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Best regards, Farley Perkins Vice President 757-424-4689

More
April 01, 2019

Fast service. Very nice service rep ! Had a great visit . Had an appt at 10:00am for an oil change. It was very fast service. Done great ! Had my keys in had checked out and ready to go at More

by TERRIEL.SHANTRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa (I think was her name ) short cut hairstyle w/ glasses
Apr 02, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best regards, Farley Perkins Vice President 757-424-4689

April 01, 2019

Good Experience Good. From start to finish the experience has always been a good one. Never had a bad experience at this service center. I would definitely recommend. More

by FRANCIS.POULIN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Apr 02, 2019 -

Southern Volkswagen Greenbrier responded

We appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Southern Volkswagen Greenbrier. If there is anything more we can do for you please come back and see us any time! Take care! Best regards, Farley Perkins Vice President 757-424-4689

March 29, 2019

Best of the Best Being a new Volkswagen owner, I was thoroughly impressed with the strong communication skills, courteous staff, and commitment to making my time spent More

by PGILLAMII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Garner
Apr 02, 2019 -

Southern Volkswagen Greenbrier responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with the best service experience. Your feedback is a testimony that our dedication has really paid off. Best regards, Farley Perkins Vice President 757-424-4689

March 28, 2019

Helpful and friendly Everyone was more than helpful when I dropped off my car for service. They were friendly, curteous, and more than helpful. I would definitely return! More

by KMOM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fritz Toussant
Mar 29, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to share your experience at our service center. I'm glad to hear you found us friendly, courteous, and helpful. If there is any automotive need we can help with in the future, don't hesitate in contacting us. Best regards, Farley Perkins Vice President 757-424-4689

March 28, 2019

Great job Working with Abby was great. She is an all around incredible knowledgeable service advisor. It was sad to see her being moved to a different dealershi More

by ALWAYSHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abby W.
Mar 29, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for the awesome feedback! You're right, Abby is an excellent service advisor and we appreciate all she does for us! We're very happy to hear that she was there to provide you with great service. Best regards, Farley Perkins Vice President 757-424-4689

March 26, 2019

Recall Very professional and very helpful. I would only change the length of time I was there because I was there for eight hours and that was exhausting. More

by KIYACOLE2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fritz Toussant
Mar 29, 2019 -

Southern Volkswagen Greenbrier responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Best regards, Farley Perkins Vice President 757-424-4689

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