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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,409 Reviews

1,409 Reviews of Southern Volkswagen Greenbrier - Service Center

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May 04, 2019

Professional, courteous service department Wes and the service department/team are a professional, good humored, helpful, and knowledgeable team. Kudos to them for always giving excellent autom More

by SANGUINE.JH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes, and the service team.
May 12, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Best regards, Farley Perkins, Vice President, 757-424-4689

May 03, 2019

SERVICE CENTER 2015 VW Jetta S. Went in for engine issues, EPC light and engine light solid/flashing. Diagnosed stated a Major Tune-up was needed. Quoted a price More

by YDA1991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TIM at VW SERVICE CENTER
May 12, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for your review. We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Best regards, Farley Perkins, Vice President, 757-424-4689

May 02, 2019

Service Department I've been going to Volkswagen Dealership since 2005. I love working with Andrew in the service department. I've also worked with Brett and Tim in the More

by MAZDAFL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee And Jennifer , Farley Perkins, Cortez Gilliam, Cynthia Rawlings
May 12, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for your loyalty to our dealership and for taking the time to write this review. Andrew’s service excellence is always consistent, and I’m glad your experience with him supports that. It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best regards, Farley Perkins, Vice President, 757-424-4689

May 02, 2019

Replace parts and alignment I feel I wasted money. Was told my caliper needed to be replaces cause it was sticking. Drives the same as before getting it fixed. More

by TANYALYNN2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
May 12, 2019 -

Southern Volkswagen Greenbrier responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Best regards, Farley Perkins, Vice President, 757-424-4689

May 01, 2019

Time Frame Not happy about the time. Was told should be done in an hour and a half. Didn’t take my car in until 15 minutes after I finished signing paperwork. More

by FIA4TEA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
May 12, 2019 -

Southern Volkswagen Greenbrier responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best regards, Farley Perkins, Vice President, 757-424-4689

April 30, 2019

Wont go back but not a completely awful experience Took my car in for a epc light and oil change took a little over 4 hours before we got our car back left then a couple days later the light came back More

by JOHANNAROSS10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wes
April 29, 2019

Southern Volkswagen Hospitality Southern Volkswagen is the place to be when you want southern hospitality. The measureable amount of service I’ve received from them exudes in their n More

by KENDRICKSMITH50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OTHER! None of the service personnel I worked with are on the list and they should be.
Apr 30, 2019 -

Southern Volkswagen Greenbrier responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Best regards, Farley Perkins Vice President 757-424-4689

April 29, 2019

Great service Impeccable service, never dissapointed. Service is always as described and price has always been fairly reasonable. I'm always surprised at the great More

by RAMELDUPREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes
Apr 30, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Southern Volkswagen Greenbrier. If there is anything more that we can do, please come back and see us again. Take care! Best regards, Farley Perkins Vice President 757-424-4689

April 28, 2019

Excellent Bought my car here in 2012. Been bringing it here every year. Great customer service and they have always taken great care of my car. More

by KNLOVE009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew in the service department
Apr 29, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for your loyalty and this marvelous feedback! One of our top priorities is exceptional customer care and we are proud that this was consistently offered to you during your every visit. Best regards, Farley Perkins Vice President 757-424-4689

April 28, 2019

Great work I received an oil change for my car and a checkup. Everything went well and it was a great price! I’ll be sure to come to greenbrier whenever I need m More

by EVANBOOKOUT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes
Apr 29, 2019 -

Southern Volkswagen Greenbrier responded

Thanks for giving us the opportunity to service your car. I am happy to hear that everything went well for you. I will pass your feedback along to the service team. Drive safely. Best regards, Farley Perkins Vice President 757-424-4689

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