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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,406 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,406 Reviews of Southern Volkswagen Greenbrier - Service Center
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May 02, 2019
Replace parts and alignment I feel I wasted money. Was told my caliper needed to be replaces cause it was sticking. Drives the same as before getting it fixed. I feel I wasted money. Was told my caliper needed to be replaces cause it was sticking. Drives the same as before getting it fixed. More
by TANYALYNN2006
Verified CustomerEmployees Worked With
Andrew
May 01, 2019
Time Frame Not happy about the time. Was told should be done in an hour and a half. Didn’t take my car in until 15 minutes after I finished signing paperwork. Not happy about the time. Was told should be done in an hour and a half. Didn’t take my car in until 15 minutes after I finished signing paperwork. It was over two hours before I was able to get my car. Since you don’t do loaners I was stuck there. If I can told an accurate time frame I would’ve taken a left and gone someplace. However the service advisor Tim was very nice More
by FIA4TEA
Employees Worked With
Tim
April 30, 2019
Wont go back but not a completely awful experience Took my car in for a epc light and oil change took a little over 4 hours before we got our car back left then a couple days later the light came back Took my car in for a epc light and oil change took a little over 4 hours before we got our car back left then a couple days later the light came back on and had to take it back. after another4 hour my husband had to finally get a rental from down the road so he could make it to work. Besides that everyone was Very nice and they had a little play room for the kid More
by JOHANNAROSS10
Employees Worked With
Wes
April 29, 2019
Southern Volkswagen Hospitality Southern Volkswagen is the place to be when you want southern hospitality. The measureable amount of service I’ve received from them exudes in their n Southern Volkswagen is the place to be when you want southern hospitality. The measureable amount of service I’ve received from them exudes in their name. More
by KENDRICKSMITH50
Employees Worked With
OTHER! None of the service personnel I worked with are on the list and they should be.
April 29, 2019
Great service Impeccable service, never dissapointed. Service is always as described and price has always been fairly reasonable. I'm always surprised at the great Impeccable service, never dissapointed. Service is always as described and price has always been fairly reasonable. I'm always surprised at the great communication and service. More
by RAMELDUPREE
Employees Worked With
Wes
April 28, 2019
Excellent Bought my car here in 2012. Been bringing it here every year. Great customer service and they have always taken great care of my car. Bought my car here in 2012. Been bringing it here every year. Great customer service and they have always taken great care of my car. More
by KNLOVE009
Employees Worked With
Andrew in the service department
April 28, 2019
Great work I received an oil change for my car and a checkup. Everything went well and it was a great price! I’ll be sure to come to greenbrier whenever I need m I received an oil change for my car and a checkup. Everything went well and it was a great price! I’ll be sure to come to greenbrier whenever I need my next check up. More
by EVANBOOKOUT
Employees Worked With
Wes
April 25, 2019
Above and beyond Coming to this dealership feels like visiting family! This is why my family has constantly bought vehicles from this particular dealership. Thanks fr Coming to this dealership feels like visiting family! This is why my family has constantly bought vehicles from this particular dealership. Thanks from the Jackson-Heard’s More
by Mr JH
Employees Worked With
Tim, Farley Perkins, Cynthia Rawlings
April 25, 2019
Great place! I'm taken well care of whenever I have my car serviced here. Never have I been blindsided by additional cost because they keep me informed. It's just I'm taken well care of whenever I have my car serviced here. Never have I been blindsided by additional cost because they keep me informed. It's just overall great place. More
by ANISSA.FALTZ
Employees Worked With
Wes
April 25, 2019
Oil Change Superior in customer service and providing a maintenance breakdown sheet of the services that was performed on my vehicle. Also I am grateful to have Superior in customer service and providing a maintenance breakdown sheet of the services that was performed on my vehicle. Also I am grateful to have a customer service associate explain the maintenance breakdown sheet. VW is number one in my book More
by KEMCCOY88
Employees Worked With
Wesley Tolson
