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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,409 Reviews

1,409 Reviews of Southern Volkswagen Greenbrier - Service Center

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May 14, 2019

Great Service was appropriate, on time. Customer service was great and friendly I did not have to wait long. Wes was knowledgeable and informative it’s just More

by PANAIRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes
May 22, 2019 -

Southern Volkswagen Greenbrier responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with knowledgeable, informative, and exceptional service, and I am extremely happy to hear that Wes was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best regards, Farley Perkins Vice President 757-424-4689

May 14, 2019

Outstanding service Andrew in the service department was extremely professional and courteous. This was my first visit to Southern Volkswagen Greenbrier. Because of my More

by DAVIDHANSELMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
May 22, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for the excellent review! It is great to know that Andrew was able to provide you with an outstanding, professional, and courteous service. Please feel free to call or stop by if there is anything else we can do to help you. Best regards, Farley Perkins Vice President 757-424-4689

May 14, 2019

Blue Sticker This visit was simply about getting my vehicle inspected and getting that blue inspection sticker placed in the lower driver side window. This appo More

by KJENKINS9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Champion
May 22, 2019 -

Southern Volkswagen Greenbrier responded

Thanks for the great review! We're pleased that everything went well for you. Best regards, Farley Perkins Vice President 757-424-4689

May 13, 2019

Always great, timely, and courteous service. The service is always great, my issue is with VW as a product. My experience with them has been painfully expensive and I do not plan on purchasing a More

by LOQUACIOUSN8UR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim, Service Writer.
May 22, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide great service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Best regards, Farley Perkins Vice President 757-424-4689

May 13, 2019

Taking great care Andrew has been very good at updating me about my vehicles bluetooth issue and has been very helpful. He is fast at responding to my messages and is More

by BTHOMAS3768
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew smithson
May 22, 2019 -

Southern Volkswagen Greenbrier responded

Thanks for your outstanding review! I'm very happy to hear that Andrew was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Farley Perkins Vice President 757-424-4689

May 13, 2019

Great Service I brought my VW in for it's annual inspection. Andrew Smithson was my service advisor and he had me in and out within an hour and a half. Thanks And More

by OCONNORIRISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson
May 22, 2019 -

Southern Volkswagen Greenbrier responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to Andrew as he will be happy to hear it! We look forward to working with you again in the future! Best regards, Farley Perkins Vice President 757-424-4689

May 13, 2019

Service Great service. Good in and out. Tim in service is the best. I would recommend this service to a stranger who owns a volkswagen car More

by JELEY1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cortez Gilliam
May 22, 2019 -

Southern Volkswagen Greenbrier responded

Thank you so much for your review! We really appreciate your business and are so happy that Tim and our service staff could provide great service to you and your vehicle. We look forward to serving you again! Best regards, Farley Perkins Vice President 757-424-4689

May 09, 2019

State Inspection Service Was Outstanding Andrew is always a professional every time I bring my vehicle to service. Outstanding communication and customer service. The amount of time was excep More

by larryj13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
May 10, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for writing about your visit with us! I am happy to hear that Andrew was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best regards, Farley Perkins, Vice President, 757-424-4689

May 06, 2019

Quicker than I imagine I came in prepared to wait an hour or two and before I could get started good on a written project I had planned on finishing there, I was called with More

by JSOWERS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes is all I can remember.
May 12, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for reviewing your service experience! We aim to provide thorough, time-efficient, and professional service for our guests and we are proud that this was received during your time spent with us. Best regards, Farley Perkins, Vice President, 757-424-4689

May 06, 2019

Andrew is always very accommodating and helpful. When I first checked on getting my oil change, I was given an appointment because of a back-up of the workload. It was for the next day. However when More

by tiguan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ANDREW, Farley Perkins
May 12, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for your kind words! We are happy to hear that Andrew and our team were able help you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Best regards, Farley Perkins, Vice President, 757-424-4689

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