Southern Volkswagen Greenbrier - Service Center

Quick and accurate service My car was in for its 40,000 mile scheduled service. I was kept informed and my approval was gotten before any other work was done. The service was My car was in for its 40,000 mile scheduled service. I was kept informed and my approval was gotten before any other work was done. The service was completed sooner than I expected! More

Vehicle Service Enjoyed Ms. Wolf; Knowledgeable and informative, answered all questions without hesitation. Really showed a true sense of caring, from start to finish Enjoyed Ms. Wolf; Knowledgeable and informative, answered all questions without hesitation. Really showed a true sense of caring, from start to finish, I am pleased with the results. More

Vents Wes knew who I was as soon as I drove up each time. There were issues with getting the proper part in, but he did a great job keeping me informed alon Wes knew who I was as soon as I drove up each time. There were issues with getting the proper part in, but he did a great job keeping me informed along the way and never making any excuses for a delay in part delivery, a part breaking, etc. Overall great experience. More

Over charged a phone quote by $200 dollars Took the car VW in to realignment driver side window they broke a part said it would be taken care of then was called said I needed service and was qu Took the car VW in to realignment driver side window they broke a part said it would be taken care of then was called said I needed service and was quoted $330 over the phone and when we went to pick up our VW the bill was $529 makes you nervous and wondering did I pay for the broken part the said they had tc charge a driver diagnostic fee What is going on do not trust them they lie and claim they gave you a deal? More

Great Upon driving in I was greeted with a smile and a handshake as always. After discussing the problem I left my car. Wes kept me abreast via text. Upon r Upon driving in I was greeted with a smile and a handshake as always. After discussing the problem I left my car. Wes kept me abreast via text. Upon returning to pick up my car he came to recap what had been done to correct the problem. Excellent service. Thank you so much. More

Car Upkeep Everything is all ways done in a timely manner and Tim is very up front with me! Will all ways make Greenbrier VW gets my business. Everything is all ways done in a timely manner and Tim is very up front with me! Will all ways make Greenbrier VW gets my business. More

Wheel alignment I was given prompt attention by Wes Tolson my service representative. The repair job was completed in a timely manner. It's always a pleasant exper I was given prompt attention by Wes Tolson my service representative. The repair job was completed in a timely manner. It's always a pleasant experience coming to the dealership. More

Service department I had another great experience with the service department on 8.9.19. I was able to get my appointment to do front/rear brakes very fast (1 day) fro I had another great experience with the service department on 8.9.19. I was able to get my appointment to do front/rear brakes very fast (1 day) from calling about and setting service date and time. The service was performed in a timely manner as promised. I recommend this dealership to anyone needing any service. Thank you Tim Champion my service advisor. More

Gets things done They get things done in a timely and effective manner. People are not overtly friendly which I like and most of all, the people in service department They get things done in a timely and effective manner. People are not overtly friendly which I like and most of all, the people in service department know what they are doing. More