Southern Volkswagen Greenbrier - Service Center

Ridiculously slow warranty repair, poor communication I took my 2011 Jetta Sportwagen TDI to Southern VW for what seemed to be an emissions problem normally covered under the extended diesel repair warran I took my 2011 Jetta Sportwagen TDI to Southern VW for what seemed to be an emissions problem normally covered under the extended diesel repair warranty. Tim Champion was my service advisor. He was pleasant and informative and assured me that the sort of emissions issue my Jetta was having should be covered under warranty. He explained that it should take a couple of days to fix the problem. After four days I contacted Tim to find out the status of the repair. He informed me that he hadn't been told that the key part needed for the repair was backordered and that I could pick the car up until the part was available. (The car was still driveable.) I got a call on Thursday a week later informing me that the part was in and was given a service appointment for the following Monday. I dropped the Jetta off at 7:30 a.m. on Monday and was told by Tim that it would take about a day and a half for the repair. On Tuesday afternoon I texted Tim asking about the status of the repair. He texted me that it was being worked on and that he would be "right back with an update." An hour and a half later he texted me that the car would need to be kept overnight to be finished closer to the end of the next day (Wednesday). Wednesday afternoon I texted Tim asking when I could pick up my Jetta. He texted that "The technician needs a little more time in the morning (Thursday) to button up the vehicle." He offered a loaner from Enterprise which I declined. I heard nothing from Tim Thursday morning, so I texted him at 12:01 p.m. on Thursday again asking when I could pick up my Jetta. I didn't hear from Tim until he called me 2:06 p.m. to inform me that my Jetta was ready for pick up. Thursday afternoon I left a voice mail asking to speak to the service director but have not heard back yet. Not only did it take way too long to repair my Jetta, there was a lack of communications by Tim regarding the status of the repair process. More

Recall I went in for a headlight recall. Dave introduced himself and took my keys and Tony came out and did what he had to do. It was very fast and very frie I went in for a headlight recall. Dave introduced himself and took my keys and Tony came out and did what he had to do. It was very fast and very friendly service! Thank you southern auto in Chesapeake!!! More

Very good Customer service & sales man were very helpful. I hope they will put good selection of coffee & some good free snack. Cleanliness at the lounge not ba Customer service & sales man were very helpful. I hope they will put good selection of coffee & some good free snack. Cleanliness at the lounge not bad. More

Tire replacement I dropped off my SUV using the early bird service the night before and called the next morning to inquire what time my vehicle would be ready. I expl I dropped off my SUV using the early bird service the night before and called the next morning to inquire what time my vehicle would be ready. I explain to Wes that I had an appointment in Washington DC and needed to be on the road as soon as possible. He made sure I got my vehicle back at the promised time however, the tire that was put on does not match the three original tires on the vehicle. More

Bad!!!! I was not told the truth. Too many different stories. Over charged! I am very upset and would never come to your service department again and neither I was not told the truth. Too many different stories. Over charged! I am very upset and would never come to your service department again and neither will my daughter! You ruined my tire and I had to get a brand new tire put on my car. I did not leave discount tire until after 8:00. They were truly amazing and helped me so much. I cannot say the same for Southern Volks wagon. More

Wes was great! My service advisor worked with me on time. I have no complaints, he actually got my car finished earlier than I thought it would be. My service advisor worked with me on time. I have no complaints, he actually got my car finished earlier than I thought it would be. More

Well Done Everything was done perfectly and the car runs like brand new can barely hear it running. I am extremely satisfied with the service and the time it to Everything was done perfectly and the car runs like brand new can barely hear it running. I am extremely satisfied with the service and the time it took to fix everything that was wrong with the car. More

Amazing as always. I love getting my car serviced at this dealership. Everyone is polite and friendly and always answer my questions. They are timely and get my vehicle I love getting my car serviced at this dealership. Everyone is polite and friendly and always answer my questions. They are timely and get my vehicle back to me in quickly . More