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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,439 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,439 Reviews of Southern Volkswagen Greenbrier - Service Center
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September 12, 2019
Excellent Service I always recommend Southern service dept. How I'm going to be treated after the sale is more important to me, when the sales transaction. I always recommend Southern service dept. How I'm going to be treated after the sale is more important to me, when the sales transaction. More
by JUDYDEBOS
Verified CustomerEmployees Worked With
Tim
September 10, 2019
State Inspection I've been working with Andrew in the service department for years. He already know how I am as a person and when I bring my vehicles in for service. C I've been working with Andrew in the service department for years. He already know how I am as a person and when I bring my vehicles in for service. Came in the other day for an State Inspection. All I can say he is Excellent Service Advisor. Our family is always happy to work with Andrew. He Is The Best!!! More
by MAZDAFL
Employees Worked With
Farley Perkins, Cortez Gilliam, Cynthia Rawlings
September 09, 2019
They kept me very up to date They always called me to let me know what was going on with my vehicle and they were all very friendly and even got me a rental car so I would get bac They always called me to let me know what was going on with my vehicle and they were all very friendly and even got me a rental car so I would get back and forth to work More
by MICHAELP336
Employees Worked With
Andrew, Tim
September 09, 2019
Excellent 👍👌😀 I am always happy whenever I visit this dealership 😊 thanks to Tim and other staff in different departments! That doesn't always happen at other dea I am always happy whenever I visit this dealership 😊 thanks to Tim and other staff in different departments! That doesn't always happen at other dealerships. The personal touch really is extended at Southern Volkswagen Greenbrier... Keep up the great job. It is noticed when one receives great customer service 👍.. More
by Ms V
Employees Worked With
Tim with service.., Hellen Kopanakis
September 06, 2019
Inspection for Vehicle My review is based on excellent customer service from the time of arrival until the time I departed. Warm, friendly, professional, caring, genuinely c My review is based on excellent customer service from the time of arrival until the time I departed. Warm, friendly, professional, caring, genuinely concerned. Thanks More
by LPERKINS75
Employees Worked With
None, Farley Perkins, Reggie Myers, Cynthia Rawlings, Jeff Owens, Sherard Bethea
September 06, 2019
They left my engine bay a mess! I took my car in for an oil change like I normally do, had to wait almost 4 hours to have it done, then when I finally got my car back, there was a st I took my car in for an oil change like I normally do, had to wait almost 4 hours to have it done, then when I finally got my car back, there was a streak of dry oil on my windshield, then I got out of my car looked under hood just to see that there was a puddle of oil around the engine area, normally don't have an issue but I figured I'd bring this up for precautionary statements! More
by SAMUELHAZELWOOD
Employees Worked With
Tim Champion
September 05, 2019
Service Department Should have the names of the Service reps to select from as well. The great service department always goes the extra mile to solve the issue/ problem. Should have the names of the Service reps to select from as well. The great service department always goes the extra mile to solve the issue/ problem. More
by MICHAEL.E.ELLIS
Employees Worked With
N/A
September 04, 2019
2018 Gulf Sport wagon VA state inspection Took My 2018 Gulf Sport wagon in for a state inspection and it took 1 hr./45 min. to complete. When I went in I was informed to LEAVE the vehicle. I t Took My 2018 Gulf Sport wagon in for a state inspection and it took 1 hr./45 min. to complete. When I went in I was informed to LEAVE the vehicle. I told them I had an appointment to have it down and was again asked to leave the vehicle. I wasn't about to leave it and I wasn't on the books for record. Was ponded off to a Supervisor who informed me it would take 2.3 hours. I had my pet with me and was treated good and the inspection wasn't as long as they had previously stated. Customer service started out to be not too good but went better, when I was shifted to the supervisor. More
by DIGS1022
Employees Worked With
Do not have the names of the employee or Supervisor wh o took the order and completed it.
September 03, 2019
Kenna was great Kenna was great. Service always seems overpriced but I guess you get what you pay for. Time estimate was accurate. Waiting area is fine. Thanks. Kenna was great. Service always seems overpriced but I guess you get what you pay for. Time estimate was accurate. Waiting area is fine. Thanks. More
by karamdemarco
Employees Worked With
Kenna
September 03, 2019
Disappointed customer I called the service center to make an appointment for my 1st oil change and 2 recalls on my 2018 Volkswagen Tiguan. When the appointment was made I w I called the service center to make an appointment for my 1st oil change and 2 recalls on my 2018 Volkswagen Tiguan. When the appointment was made I was told it would take approximately 4 hours. I was asked if I would wait or dropped off. I live 25 minutes away so I chose to drop off and go get some breakfast and do a little shopping. My appointment was for 830 am. I arrived at 835 parked inside the service center and walked in to check in. The service counter receptionist was very nice and friendly and pointed me to my advisor who was checking another customer. She then asked another advisor if she could help. The young lady was very nice and friendly as she checked me in. I was finally done checking by 9 am. While I was being checked in I decided to get a tire rotation since it wasn’t part of the service. I saw 2 cars that came after me and parked behind me being checked in while I was waiting in the lounge to check in. At about 145 pm I decided to go back to the dealer to see what was taking so long since I had yet to receive a call about my vehicle being finished. The young lady who had checked me in wasn’t there so another advisor was assigned. When I checked with the service counter was told one of the recalls was not done because the part was never ordered so I would have to make another appointment to get the service done. Am I suppose to call the dealer so the part gets ordered? How long would I have to wait? No information was given. The gentleman did tell me he would give me a rental car while they serviced my vehicle which was very nice but they close at 6 pm and by the time I get off work I would never make it. Now I have to take time off work (again) to finish the recall. I think from a customer service point of view ( that’s what I do for a living) the situation could have been handled better. By the time I was sent to the cashier to pay for my tire rotation so I could get my vehicle and leave, I had already made up my mind I was never coming back. Hope this review help improve these type of situations for future 1st time customers. More
by ISLANDGIRL_29
Employees Worked With
Service counter receptionist
