Southern Volkswagen Greenbrier - Service Center

Recalls Tim was so very helpful and made my first visit to this service center productive and pleasant. He was very friendly and personable. He even took time Tim was so very helpful and made my first visit to this service center productive and pleasant. He was very friendly and personable. He even took time to follow up the next to make sure that all was well with the service provided. More

Vw passat It was a good experience to take my car there and would take it again. I would like to receive my mini inspection sheet that I did not receive , may It was a good experience to take my car there and would take it again. I would like to receive my mini inspection sheet that I did not receive , maybe next time . Thank you More

Diesel Warranty I have a diesel jetta. Your Service Advisor, Chris Langdon worked hard to ensure my vehicle was covered under the extended warranty that was provided I have a diesel jetta. Your Service Advisor, Chris Langdon worked hard to ensure my vehicle was covered under the extended warranty that was provided by the Recall. Needless to say, I was grinning ear to ear, and so releived to learn this from him. And provided me with a loaner car. He kept me apprised of the status of my car as time went on. He and Southern helped my financial situation enormously. I greatly appreciate all that your team has done for me. Thank you very much. More

Good customer service The service center was responsive to my concerns. The staff member who assisted me at the service counter was pleasant and helpful. I appreciated his The service center was responsive to my concerns. The staff member who assisted me at the service counter was pleasant and helpful. I appreciated his customer service. More

Finished Used the drop off procedure for a service. Drop off was super quick, I was in and out in a total of 5 minutes. They where also able to complete the w Used the drop off procedure for a service. Drop off was super quick, I was in and out in a total of 5 minutes. They where also able to complete the work much earlier than I anticipated, finishing around 1330 instead of closer to 1600 that day. All in all it was pretty quick and efficient. More

Friendly and Knowledgeable Service Staff I love bringing my Jetta TDI to Southern because I know they will treat my vehicle as their own and get it taken care of! No other dealership knows ho I love bringing my Jetta TDI to Southern because I know they will treat my vehicle as their own and get it taken care of! No other dealership knows how to care for diesel cars better. More

Ups and Downs My first review was stellar but within a day the issue was back. I was told intermittent problems are the worst to diagnose. But after the stuck with My first review was stellar but within a day the issue was back. I was told intermittent problems are the worst to diagnose. But after the stuck with it for 5 weeks it seems to have been resolved. Wes was good and keeping me informed of their progress. More

10 years of excellent service Bought new from Greenbrier/Southern and have returned every 5k for service. Always treated well and work performed correctly. Andrew is an awesome s Bought new from Greenbrier/Southern and have returned every 5k for service. Always treated well and work performed correctly. Andrew is an awesome service advisor. More

Oil change, tire rotation, and state inspection The service dept was wonderful. I have no complaints about it. My car was ready when I came to pick it up. I enjoy getting my car serviced there. The service dept was wonderful. I have no complaints about it. My car was ready when I came to pick it up. I enjoy getting my car serviced there. More

As promised Service and recalls were performed as promised and on time. Thrilled with the attention and updates as I had to wait for the vehicle. Would recommend Service and recalls were performed as promised and on time. Thrilled with the attention and updates as I had to wait for the vehicle. Would recommend this dealership to friends and family. More