Southern Volkswagen Greenbrier - Service Center

Very good service, but expensive Wes is a very good service rep. Knowledgeable, helpful and friendly. He kept me informed throughout the whole process and made sure the work was done Wes is a very good service rep. Knowledgeable, helpful and friendly. He kept me informed throughout the whole process and made sure the work was done according to what we discussed. However, I find the repair costs are pretty high. More

Superb service!! I always get such amazing service from Andrew at Southern Volkswagen! This is my third car purchase from here due to the great service and communicati I always get such amazing service from Andrew at Southern Volkswagen! This is my third car purchase from here due to the great service and communication! More

Always excellent! From buying a vehicle to service, our experience with Southern VW has been amazing. This time around with service with Tim, the transaction was flawle From buying a vehicle to service, our experience with Southern VW has been amazing. This time around with service with Tim, the transaction was flawless as always. Fast, efficient and very accommodating of my schedule/travels. Always a pleasure working with this team. More

A Great Experience! I took my 2012 Jetta for service on 11/01/19 at Southern Volkswagen and was very pleased with the service received. My service advisor, Wes, kept me I took my 2012 Jetta for service on 11/01/19 at Southern Volkswagen and was very pleased with the service received. My service advisor, Wes, kept me informed every step of the way. He called and texted me to keep me informed and worked with me to get a reasonable price for the work done. This was one of the better experienced I've had at an auto service dealership in some time. More

Over 25years of service ,of buying and leasing cars. Curiousness,politeness and I can go no but t let’ Cut through the jest because 25yrs means exercise lent business deals,before you leave VW team l mea Curiousness,politeness and I can go no but t let’ Cut through the jest because 25yrs means exercise lent business deals,before you leave VW team l mean service department,sale dept. and Mr.Farley will make sure you are satisfied and happy when you leave. That’s what 25yrs.do for my wife and I and that is good business. P.S. sorry about the spelling. More

Awesome The southern volkswagen greenbrier family so far has always been very kind, knowledgeable, and helpful. They have also been very welcoming, flexible a The southern volkswagen greenbrier family so far has always been very kind, knowledgeable, and helpful. They have also been very welcoming, flexible and time efficient. More

Great service Tim champion was my advisor and he was great explained everything I needed to get done in a way I can understand and also friendly . Tim champion was my advisor and he was great explained everything I needed to get done in a way I can understand and also friendly . More

Extremely Satisfied Wes always exhibits the utmost in courtesy, technical expertise and professionalism. He determined that the oil and lubrication service was what was n Wes always exhibits the utmost in courtesy, technical expertise and professionalism. He determined that the oil and lubrication service was what was needed at this time. The other maintenance check items can be delayed until the 30,000 mile mark. More

4 visits for one proper oil change I had to do this 2x the first time didn't save so and I was very detailed....so this one will be very short in saying I went for a oil change...got ho I had to do this 2x the first time didn't save so and I was very detailed....so this one will be very short in saying I went for a oil change...got home oil leaking...came back a week later...advisor wasn't there so I had to come back...came back they looked at it ...asked me who changed my oil cause it was the wrong plug on the pan....I said them it's free of course....left and checked my coolant which I remind them everytime I go in to fill it was very low...it was still low so I had to back...called my service advisor he was busy as always and couldn't talk...hour later I show up and get helped by someone else...they fill my coolant and I'm off. This is the second time in a year I left an oil change and had to come back cause it was leaking...smh. they have a system there where within 6 months you have to keep the same service advisor and mechanic....not sure which is worth but I've reached my witts end. Definitely makes me want to go to priority to buy my next car...my wife goes there and everytime she leaves she's raving how good they treat her, and I'm left complaining about having to return so Volkswagen can properly do their job. More

Always excellent service Service was excellent, I was in and out in a timely manner. staff was very professional kept me updated the whole time i was there. I was promised to Service was excellent, I was in and out in a timely manner. staff was very professional kept me updated the whole time i was there. I was promised to be out by 10 am left at 0945. More