Southern Volkswagen Greenbrier - Service Center

The dealership charged my insurance company for a repair they never completed and will not respond to me. I filed a complaint with the BBB and they claim they are "looking into it. " This has been over 2 w they never completed and will not respond to me. I filed a complaint with the BBB and they claim they are "looking into it. " This has been over 2 weeks and no response, Mike Owen said he was going to follow up with me and there has been zero communication. Others have had this issue as well. STAY FAR AWAY. More

I been taking all my Volkswagen’s to Southern Volkswagen’s for 10 years Andrew and Britt have been doing a great job with my last 5 Volkswagen’s. I recommend there service department highly Volkswagen’s for 10 years Andrew and Britt have been doing a great job with my last 5 Volkswagen’s. I recommend there service department highly More

Very consistent with excellent service very sweet. Definitely people you can trust with your baby (Auto). No long wait for service right on it!!! I just love it Definitely people you can trust with your baby (Auto). No long wait for service right on it!!! I just love it More

Service Department I cannot speak for the sales department but the service department of this dealership is pathetic. While on vacation in VA beach with my 11 month old I cannot speak for the sales department but the service department of this dealership is pathetic. While on vacation in VA beach with my 11 month old, my certified pre-owned 2015 passat broke down due to a bad alternator. After bringing to the dealership I was told that it was only a bad battery. After taking the battery to an auto shop nearby they assured the battery was NOT bad. After I drove back to Greenbrier, the mechanic threw his hands in the air at me because he simply did not want to do the work. Fast forward two weeks: I'm back home in SC (drove the rental car home 7 hours) and have now gotten a call saying that the dealership terminated my rental because they have a loaner vehicle in VA for me. After explaining that I do not live in VA they still will not make arrangements for me to have a car. The part that they ordered for my car has no ETA and could take months to come in. Being a solo parent with an 11-month-old, this just isn't ideal for our situation. Do yourself a favor and steer clear. This place is sketchy. More

Excellent customer service!My advisor went above and Excellent customer service! My advisor went above and beyond to make sure my car was in top notch shape for my move from Virginia to the Midwest wi Excellent customer service! My advisor went above and beyond to make sure my car was in top notch shape for my move from Virginia to the Midwest without breaking the bank. More

Service department is great! Was there for far less time than anticipated. I appreciated that they let me know in advance how long it could possibly be but in the end it didn’t take as long and I was on my than anticipated. I appreciated that they let me know in advance how long it could possibly be but in the end it didn’t take as long and I was on my way fairly quick! More

Superb Service Wes was perfect! He walked me through the whole process without skipping a beat! He found my vehicle in the system and set up my account, explained al Wes was perfect! He walked me through the whole process without skipping a beat! He found my vehicle in the system and set up my account, explained all the services needed, and explained precisely to the hour how long it would take. I really appreciate Wes and the entire service staff for their professionalism and high quality of work. Thank you! More

Excellent experience with Southern service Excellent service from Chris with frequent updates! He went above and beyond to make sure the major repair on our Jetta was done correctly. Deficiency Excellent service from Chris with frequent updates! He went above and beyond to make sure the major repair on our Jetta was done correctly. Deficiencys caused as a result of the problem were corrected and reviewed by Chris before he returned our car. Bravo to Southern for having such excellent customer service! More

Great customer service Andrew greeted me when I came by the shop to drop off my vehicle for scheduled maintenance. He Inspected my car and let me know where I was at on sche Andrew greeted me when I came by the shop to drop off my vehicle for scheduled maintenance. He Inspected my car and let me know where I was at on scheduled maintenance. He called and explained extra necessary work that was needed and gave me a quote which in the end was accurate. He let me know when my vehicle was ready and overall offered great service throughout my visit. More

Southern Volkswagen Greenbrier gets it right Unfortunately, my 2019 Tiguan borders on being a lemon. But, Wes and the service team are the best. They are the bright spot in all my repair visits. Unfortunately, my 2019 Tiguan borders on being a lemon. But, Wes and the service team are the best. They are the bright spot in all my repair visits. Wes is Always pleasant and very sympathetic to my car issues. He keeps me apprised of how the repairs are progressing. And, is always available to discuss the car’s issues. Like most people, I don’t look forward to bringing my vehicle in for service, but Wes, and the folks at Southern Volkwagen Greenbrier definitely makes it more bearable ..Thanks team. More