Southern Volkswagen Greenbrier - Service Center

IF I could leave 0 Stars I would. This place should be avoided at ALL costs. ANDREW SMITHSON oversaw a State Inspection over my car and he and despite my car passing the inspection, t This place should be avoided at ALL costs. ANDREW SMITHSON oversaw a State Inspection over my car and he and despite my car passing the inspection, the brake calipers were not put back on the car properly and the Knock Sensor was "loose" which caused my engine light to come on days after leaving. Then when I called to have the car towed, they gave me the run around and essentially had my car disabled for almost a week. To make matters worse ANDREW denied hearing any dragging noise, which literally happens everytime the wheels move yet he told me he "couldn't reproduce it". I took my car to Pep Boys to get brake pads and he confirmed to me that the Calipers weren't on properly which caused them to grind against the rotors. I had to get Rotors AND calipers thanks to these crooks which cost me $1k for something that should've never occurred from a STATE Inspection. STAY AWAY FROM SOUTHERN AUTO GROUPS. Take your money elsewhere and don't give them any of your money. I nor anyone I know will be buying from them anymore. More

The services department price gouges to the point of fraud!!! I had a small plastics piece come off of my car and requested a quote for the part and labor. The service team member state that they discon fraud!!! I had a small plastics piece come off of my car and requested a quote for the part and labor. The service team member state that they discontinued making for that style of part for my car. The new style was 160.00 for the part and that I should by 2. The labor would be 300.00. In 1 minute in the waiting area I found the exact part on Carparts.com for 44.95 and my husband placed it with no tools. This type of markup and price gouging is disgusting, deplorable and the reason why the auto service industry is one of the Most mistrusted. I will never go her again. I plan on sharing my experience with everyone in the NAVY stationed in Hampton Roads More

I was told by a manager that they could not get my keys to my car after a routine oil and filter....Mr. Yearigan then watched as the other manager eventually got my key. But not untill after my wife showed to my car after a routine oil and filter....Mr. Yearigan then watched as the other manager eventually got my key. But not untill after my wife showed up with my spare. More

After giving the service department a 1 star review about my Touareg which they had for 2wks, the engine had blown out because of something they had not done properly on the filter which led to a build up of my Touareg which they had for 2wks, the engine had blown out because of something they had not done properly on the filter which led to a build up of moisture in the engine and that is what caused the engine failure. I did not receive a courtesy call, neither did the service department return my numerous calls or even a loaner, so that's when i did the review and i finally got a call the following morning after doing the review, to pick up a loaner but thanks to Matt Seyfert who gave me a V.I.P. treatment and Catalina Dizon who took me under her wing like a mother bird, they were very friendly and professional with great attitudes and very thorough, they did not rest until i was satisfied and able to drive away in a brand new Tiguan. Thanks also to Abigail Rocklin who worked with me really well. More

Cannot/will not repair my car. 2012 Jetta tdi. Every time I pick it up, not repaired or worse off. Had it for a month. I pick it up, not repaired or worse off. Had it for a month. More

After giving the service department a One Star review they responded I had given a 5 Star. Had a scheduled appt for tire repair and State Inspection, the car sat on the lot for three days until my da they responded I had given a 5 Star. Had a scheduled appt for tire repair and State Inspection, the car sat on the lot for three days until my daughter showed up and waited for the service to be completed. No response to calls made to service department for three days. More