Southern Volkswagen Greenbrier - Service Center

friendly and they do their job time efficient waiting area is too small good manners area is too small good manners More

I appreciate the time Wes took to answer all of my questions and to explain the work that was being done. questions and to explain the work that was being done. More

My problem was discovered quickly and was found to be under warranty. I am very thankful! under warranty. I am very thankful! More

This dealership and Andrew Smithfield is very unprofessional, unconcerned, and lacks communication. No updates on your car, nobody calls and let you know anything just leave you completely in the unprofessional, unconcerned, and lacks communication. No updates on your car, nobody calls and let you know anything just leave you completely in the dark. More

I was supposed to get a callback telling me when my parts would be in and I never got a call instead I called almost a month later myself to find out what was going on then boom now I got an appointment to c would be in and I never got a call instead I called almost a month later myself to find out what was going on then boom now I got an appointment to come back More

It was ok for the most part. The courtesy shuttle needs to come back along with loaners that's you don't have to rent. I'm already here spending money, I don't need to spend more The courtesy shuttle needs to come back along with loaners that's you don't have to rent. I'm already here spending money, I don't need to spend more to get something to drive around while my car is being worked on. Aspects about the communication could be better. More

service advisor was very attentive and tech gave informative advice on my issue they helped me resolve the issue informative advice on my issue they helped me resolve the issue More

No time wasted. I was in and out in no time I absolutely love this dealership I was in and out in no time I absolutely love this dealership More

Needed 69k service and also some repairs to speed sensors they did all in same day they did all in same day More

Tim was a great help. We had two vehicles brought in for service and he kept me informed pretty regularly with both. It was a great experience. We had two vehicles brought in for service and he kept me informed pretty regularly with both. It was a great experience. More