Southern Volkswagen Greenbrier - Service Center

Tim was easy to reach on the phone and got me in quickly for an appointment. He was great at communicating status updates to me and made sure all work on my vehicle was successfully completed. for an appointment. He was great at communicating status updates to me and made sure all work on my vehicle was successfully completed. More

Andrew was very helpful and courteous. He always explains the situation every time my car is in the shop. He always explains the situation every time my car is in the shop. More

Ordered parts and canceled March 2023 headlight order Purchased front license plate and replacement screws Purchased front license plate and replacement screws More

The technician are great and they took care of my car. It was fast and good. It was fast and good. More

Had vehicle serviced, state inspection and tires rotated. Service department was very responsive and courteous. Service department was very responsive and courteous. More

Excellent. Wes took me as a walk in, figured out my cars challenging problem. Ordered the part and worked with my schedule to fit me in on a Saturday for the re Wes took me as a walk in, figured out my cars challenging problem. Ordered the part and worked with my schedule to fit me in on a Saturday for the repair. Communicates clearly and often though out the entire process. More

It was great. They helped me a lot and explained it simply to me what could be wrong with my car. Wes was great They helped me a lot and explained it simply to me what could be wrong with my car. Wes was great More

Wonderful. Answered every question I had and if he didn't know he went and got help instead of just leading me astray Answered every question I had and if he didn't know he went and got help instead of just leading me astray More

I know when I bring any of my Volkswagens to southern Volkswagen service department, I will be treated like family. They call me they text me and keep me in the loop of what's going on with my car what i Volkswagen service department, I will be treated like family. They call me they text me and keep me in the loop of what's going on with my car what is needed now and in the short future. More

He was courteous, professional, informative, caring and supportive. He taught me things about my car and made sure that I text him if I had any questions or concerns. He is a Phenomenal example of what cus supportive. He taught me things about my car and made sure that I text him if I had any questions or concerns. He is a Phenomenal example of what customer care is... More