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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,424 Reviews
Call Service Center (757) 424-4689

1,424 Reviews of Southern Volkswagen Greenbrier - Service Center

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April 11, 2024

I don't know what happened in the last couple years but my experience was EXCELLENT. I love the staff friendliness and the advanced system with videos/pictures. It really takes the pressure off the custome More

by nulldivision
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam in the Service Department
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Apr 12, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 11, 2024

Very professional and honest. Wes is always eager to help you get the right service my Passat needs More

by VALTERGJINAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
Report | Print
Apr 12, 2024 -

Southern Volkswagen Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 11, 2024

My dealer was very efficient from start to finish in the repair of my Volkswagen More

by Pat Whitney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
West 5 Stars
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Apr 11, 2024 -

Southern Volkswagen Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 11, 2024

Excellent service not lenghty friendly courteous sincere mindful speedy comfortable pleasant waiting area efficient great More

by DIEHARD1918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name had a long Amish looking beard very knowledgeable
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Apr 11, 2024 -

Southern Volkswagen Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 11, 2024

Great job getting all the recalls done on my ID. 4. Was very appreciative of the loaner, have read many VW dealers do not give them out. More

by grayson.bright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in service
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Apr 11, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 10, 2024

Adam was great ! So attentive, helpful and detailed ! You can tell he really cares about customers ! More

by meisha_adams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Bailey
Report | Print
Apr 11, 2024 -

Southern Volkswagen Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 09, 2024

A top notch ser ice rep. Attentive and thorough. Very courteous and considerate of my time. More

by BTINER
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson
Report | Print
Apr 10, 2024 -

Southern Volkswagen Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 09, 2024

My experience was very good like always. Mr. Tolson's customer service was top notch. My car was serviced swiftly and accurately! More

by doc902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Wes Tolson
Report | Print
April 09, 2024

Service advisor Adam was very courteous and kept me up to date with what was happening with my vehicle. More

by TRAVISNEAL95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Apr 10, 2024 -

Southern Volkswagen Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 09, 2024

I am upset because I was told that my hood release cable was broke. I have never went under my hood for anything and this dealership is the only ones who have been under my vehicle’s hood from the previous More

by Tamika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam
Report | Print
Apr 10, 2024 -

Southern Volkswagen Greenbrier responded

Tamika. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernvolkswagengreenbrier.com. We hope to hear back from you soon.

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