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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,411 Reviews

1,411 Reviews of Southern Volkswagen Greenbrier - Service Center

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May 30, 2024

My wife has Alzheimer's and Josh understands and makes getting service much easier. He is a huge asset to your dealership. More

by jcournoyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh in service.
May 30, 2024

Great customer service I will return next year for service and no appointment is not needed More

by GIBSONKAREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hallal
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024

Even though my schedule wasn't changed when I had called, the service was still performed.. More

by covington16gm
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
May 29, 2024

I was almost charged for and error the tire repair man made on my car. His name is Matt and I was not at all okay with his work on my car. I went in for an oil change and was asked if I would like a patch More

by CHOSANGG92
Recommend Dealer
No
Employees Worked With
Matthew Seyfert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam - 5 stars and Lewis - 5 stars
May 29, 2024 -

Southern Volkswagen Greenbrier responded

Hello Che, Thank you for bringing this to my attention. My name is Matt Seyfert and I am General Manager here at Southern Volkswagen. I just received a review from Dealer Rater in which I was tagged with a 1 star review. I believe it was a different Matt that you were speaking of that may have serviced your vehicle. I am very happy to hear that Adam corrected the situation to your satisfaction but as the General Manager of Southern Volkswagen, I would still like to speak to you so I may get more information about your recent visit in our service department. Please give me a call at 757-916-3833 at your convenience so I may get this corrected and and take the proper action. Thank you for your feedback and choosing Southern Volkswagen. I look forward to speaking with you. Matthew Seyfert General Manager Southern Volkswagen MSeyfert@DrivingSouthern.com

May 27, 2024

Throughout the years I've received consistent, professional and sound service for my vehicle. Member, Andrew has always been a great asset and representative! More

by dmcurtis85
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
May 27, 2024

This is dealership always will to work with their customers. I like that they be up front with me when it comes to my car. More

by HARRISSK1230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Bailey
May 27, 2024

I waited more than 5 hours for oil change and on my way home, there’s indicator that popped up “oil is at minimum level, pls add 1 quart as soon as possible.” So I went back the following day to the dealer More

by Merl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
May 26, 2024

The professionalism and the amount of time to complete the service on my car was awesome. More

by respectmyworth74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
May 26, 2024

They are easy to work with to schedule an appointment and the estimate is pretty accurate. More

by NGPUVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew and Tim in service.
May 23, 2024

They do the job correctly and in a timely manner Tim at the dealership as not steered me wrong yet. More

by JAMES530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
May 24, 2024 -

Southern Volkswagen Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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