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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,411 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,411 Reviews of Southern Volkswagen Greenbrier - Service Center
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Verified Customer
May 30, 2024
Great customer service I will return next year for service and no appointment is not needed service and no appointment is not needed More
by GIBSONKAREN
Employees Worked With
May 29, 2024
I was almost charged for and error the tire repair man made on my car. His name is Matt and I was not at all okay with his work on my car. I went in for an oil change and was asked if I would like a patch made on my car. His name is Matt and I was not at all okay with his work on my car. I went in for an oil change and was asked if I would like a patch put on one of my tires because I had mentioned that it had a small leak. I agreed to it and paid $25 for it. Before I left the parking lot my tire air pressure light came on the dash board. I left the parking lot not thinking much of it and brought it back 7 - 10 minutes later with a different tire completely flat and that was the tire I was almost charged for because the tire repair man Matt, claimed he had nothing to do with it and that he had checked all my tires before I had left. Adam from customer service helped me out with the problem with understanding and patients and repaired the tire for me for free. I told Adam that he did not have to do that for me, that the one that did the poor job on my car should have corrected the problem made. Adam insisted on correcting the problem for me anyway. I gave the store a one star because I believe Matt might be a trouble maker their in your store and that he should be spoken to and watched after mistreating me there as a customer. More
by CHOSANGG92
May 27, 2024
Throughout the years I've received consistent, professional and sound service for my vehicle. Member, Andrew has always been a great asset and representative! professional and sound service for my vehicle. Member, Andrew has always been a great asset and representative! More
by dmcurtis85
Employees Worked With
Andrew
May 27, 2024
I waited more than 5 hours for oil change and on my way home, there’s indicator that popped up “oil is at minimum level, pls add 1 quart as soon as possible.” So I went back the following day to the dealer home, there’s indicator that popped up “oil is at minimum level, pls add 1 quart as soon as possible.” So I went back the following day to the dealer and they put additional oil. Very frustrated about their service. More
by Merl
Employees Worked With
Service dept
