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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,410 Reviews

1,410 Reviews of Southern Volkswagen Greenbrier - Service Center

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July 31, 2024

I made an appointment because I was told they had the part. When I got there, I waited an hour and half to be told they didn’t have the part. Would of waited longer if I didn’t go and ask about my car More

by JOSEPH.MITCHELL79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was the service department
July 30, 2024

Service was great. Car returned at a reasonable turnaround time. I appreciate that kind of service More

by 2BOYBALLERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
July 30, 2024

Andrew took care of me and my vehicle and it was a pleasant visit. I will use them again as I always do. More

by GENZ217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson
July 30, 2024

Service manager saved the day by moving the car so no one could buy it. More

by THAWK275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Walker
July 28, 2024

Great job and fast. Professional service given throughout the experience. Tim is a great service advocate More

by mphnickles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
July 28, 2024

Good service, great lobby and amenities. No worries while waiting and constantly kept informed on status of vehicle More

by walterbradberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
July 28, 2024

Wes has been wonderful to deal with. He has been able to work my car in for multiple services.All services were completed in a timely manner. More

by NICHOLS1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
July 26, 2024

My experience as a first time VW owner has not been impressive. No follow-up by service personnel. Also no call backs about parts ordered. Staff are courtesy when before you. Renter & cash out car per More

by MISSGINAAA
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
July 26, 2024

I called Monday morning at 7 AM and as my car was out of coolent and the alert said not to drive it. So I had no vehicle. I was told to leave a message as the scheduler was busy. I’m gonna call me back. I c More

by kplasse8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Inda in service dept
July 24, 2024

Tim it’s an excellent manager and a very good communicator. And I appreciate working with him very much. More

by LMCGOVERN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept - Tim.
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