Southern Volkswagen Greenbrier - Service Center

I have been a southern customer for about 15 years. The service department is going through a new phase or transition. They are still recovering from the of Brett. My last experience getting my car The service department is going through a new phase or transition. They are still recovering from the of Brett. My last experience getting my car serviced was not great. The service tech immediately started selling me on several issues that were actually covered by warranty. The problem was they didn’t check my service history or my history of purchases (8 vehicles ). I didn’t feel like a valued, loyal customer. I had to ask them several times to check the history and warranty status and it turned that the service was covered by the warranty. So once that was settled it was all good. Just disappointed in the initial contact. More

Great service, just wish I could make an appointment for just an oil change and nothing else (when that’s all I need) just an oil change and nothing else (when that’s all I need) More

I came in for a recall and an oil change. The technicians were thorough and found something else that was under warranty. The technicians were thorough and found something else that was under warranty. More

Andrew was beyond helpful,flexible working with my irregular schedule…. Getting my vehicle fixed in a very timely manner. irregular schedule…. Getting my vehicle fixed in a very timely manner. More