Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,411 Reviews of Southern Volkswagen Greenbrier - Service Center
I have been a southern customer for about 15 years. The service department is going through a new phase or transition. They are still recovering from the of Brett. My last experience getting my car The service department is going through a new phase or transition. They are still recovering from the of Brett. My last experience getting my car serviced was not great. The service tech immediately started selling me on several issues that were actually covered by warranty. The problem was they didn’t check my service history or my history of purchases (8 vehicles ). I didn’t feel like a valued, loyal customer. I had to ask them several times to check the history and warranty status and it turned that the service was covered by the warranty. So once that was settled it was all good. Just disappointed in the initial contact. More
Clean and courteous dealership. Professional employees that are trustworthy. I'm comfortable taking my VW there for service. Professional employees that are trustworthy. I'm comfortable taking my VW there for service. More