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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,409 Reviews
Call Service Center (757) 424-4689

1,409 Reviews of Southern Volkswagen Greenbrier - Service Center

Sort by
September 14, 2024

I came in for a recall and an oil change. The technicians were thorough and found something else that was under warranty. More

by Lindsay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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September 14, 2024

Andrew was beyond helpful,flexible working with my irregular schedule…. Getting my vehicle fixed in a very timely manner. More

by SIGMND12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew /service
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September 13, 2024

Wes was great, understand, flexible, helpful and honest. Car drives great again. Thank you all. More

by JOHN PAYNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None noted except people in service department.
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Sep 13, 2024 -

Southern Volkswagen Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

September 11, 2024

Clean and courteous dealership. Professional employees that are trustworthy. I'm comfortable taking my VW there for service. More

by GREG.HINCHMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrence Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 11, 2024

Very friendly staff and they let me drop my car off early, and we’re done servicing it within 20 minutes of my appointment time! More

by ROSEMARYTAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
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Sep 13, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 11, 2024

Service was quick an good a+ costumer service Service was quick an good a+ costumer service More

by Lemonhead22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Sep 13, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 11, 2024

Mr. Tim was very professional throughout the entire process. He gave me updates throughout the process More

by GSONNIER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim the service writer
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Sep 13, 2024 -

Southern Volkswagen Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

September 10, 2024

Wait time for service decreased this visit. Friendly staff, service tech was mindful of my time as well. Convenient location. More

by Wanda johnson
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Tolson
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Sep 13, 2024 -

Southern Volkswagen Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 09, 2024

Accurate and timely service. My car runs great. The service department was professional and courteous. More

by GOLDENTHREE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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September 09, 2024

Wes is a great service advisor. He explains options well and I never feel like an old lady who is being shafted. Clean and welcoming waiting space. Work has been totally satisfac More

by LYNNE W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes, service advisor and a very friendly cashier
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