Southern Volkswagen Greenbrier - Service Center

Still Waiting This is my first experience with the dealership. I moved away from where I bought the car but I have been waiting for 5 hours now for my car and I am This is my first experience with the dealership. I moved away from where I bought the car but I have been waiting for 5 hours now for my car and I am still currently waiting. Oh and no one has actually told me what is wrong with my car yet! When asked how much longer the representative said she would check then proceeded to avoid me for the next hour and a half. I understand not everything can be fixed quickly but don't let me sit half the day my time is valuable! Will never come here again! More

Miss the old Greenbrier, not the service I remember. I don't know what happened to customer service here. Been going to Greenbrier VW for parts and service since 1989 when I got my second VW. Tried to ge I don't know what happened to customer service here. Been going to Greenbrier VW for parts and service since 1989 when I got my second VW. Tried to get a walk in for a state inspection, which are supposed to free for life since we purchased our 2007 VW brand new from them. Was told they couldn't get us in right away and that, supposedly, we'd have to wait all day or leave it by rude service consultant. I'm disabled veteran and we only have the one car so that wasn't a viable option. Before they became Southern, I could just bring my vehicle there for inspection and be give an exact time of when it would be done. Now no guarantees or attempts to provide service. They have officially lost a lifetime customer. More

Poor customer service and service department Took my 2015 VW GTI for a diagnosis which is under extended warranty and I'm told that problem is not an issue, and it's normal for small cars like mi Took my 2015 VW GTI for a diagnosis which is under extended warranty and I'm told that problem is not an issue, and it's normal for small cars like mine. "Wrong". So I contacted VW of America and was very apologetic and recommended me to go to another dealership close to me instead to have it fix. Don't buy your next car here. If you do expect to be treated like the others who have been having issues with them. If you are in the military, I suggest find another dealership besides this one. More

2 hours for simple oil change WITH an appointment!!!! Made a 9:30am appt for nothing more than an oil change. Showed up at 9:25 but didn't get "checked in" until nearly 10:00am. Half hour of my time alrea Made a 9:30am appt for nothing more than an oil change. Showed up at 9:25 but didn't get "checked in" until nearly 10:00am. Half hour of my time already wasted. Didn't get my vehicle back until nearly 11:30. 2 hours of my day wasted to perform a ten minute job. If I had just showed up without an appointment I would have been ok with the time but the fact I made an appt and still waited 2 hours was ludicrous. I have experienced this kind of time insanity for the past 5 years of having my vehicle serviced there. In fact, once I dropped off for oil change and state inspection in the am. They had to keep my vehicle overnight because they didn't get to it. I repeat, they kept my vehicle overnight for an oil change and inspection. If you value your time don't bother taking it to southern greenbrier vw. Their poor service efficiency and not valuing their customers time forced me to make my next vw purchase at an another dealership further away. That's how negatively the service experience has been for me. More

Had alignment done which took 8 hours then left having to pay $20 more than what I signed for. I will not return for anything. pay $20 more than what I signed for. I will not return for anything. More

While the faces of the service department (Rich, Miranda, etc.) are polite and personable, the leadership is poor and in our experience simply rude. We had a scenario some time ago with their (so-called) " s etc.) are polite and personable, the leadership is poor and in our experience simply rude. We had a scenario some time ago with their (so-called) " service director" who refused to honour a VW issued voucher. He was quickly overruled by VW customer service though it never should have gotten to that point. Our time is valuable and the 20 minutes spent "working" to resolve this can never be recovered. This isn't the only negative situation experienced here. The free oil changes that accompanied our vehicle purchase are simply not worth the hassle; we now take our Beetle to another VW facility and pay for our oil changes even though they would be free here, which should tell you something about how poor their service actually is. More

I had brought my car from Andy 2 years ago and was having a issue with it, he helped me get it fixed and even gave me a loaner car for week while my car was getting fixed. He is the best sales person, even l a issue with it, he helped me get it fixed and even gave me a loaner car for week while my car was getting fixed. He is the best sales person, even left with a new family car, my family have purchased 3 cars from him and love all three. More

Amazing customer service. Friendly and made my shopping experience a huge success. Even helped with servicing on my trade while I shopped for the perfect SUV!! As a female buyer you are always uncertain wi experience a huge success. Even helped with servicing on my trade while I shopped for the perfect SUV!! As a female buyer you are always uncertain with a car purchase, but I felt at home and comfortable from beginning until the end. Terrell is a great asset to the VW team. More

Guy was awesome with me when I walk in, he help me and direct me to the correct person, the dealer was clean and all the employes was very nice. direct me to the correct person, the dealer was clean and all the employes was very nice. More

Wish I knew about this site in 2011 when we bought our VW Routan.... The buying experience back then was mediocre, but our experience with this dealership since then has been horrendous! They're always tryi Routan.... The buying experience back then was mediocre, but our experience with this dealership since then has been horrendous! They're always trying to swindle you! Every problem I've ever reported has been left broken, and I am told they "can't find anything wrong." Most recently, I brought my car in for an oil change and inspection and got a call later that day that someone had HIT my car and they would need to replace the bumper!!! 2 weeks of aggravation later, I finally got my car back... but that was after being lied to over and over again, and this place first patching the bumper instead of replacing it, then replacing it and painting it a mis-matching shade of red! I had never heard of such tom foolery from a dealership until this experience. I even reported them to VW of America, which still yielded no response from these thieves. Unreal. If you're considering this dealership for a VW, do yourself a favor and head over to Checkered Flag instead. Wish we'd known 2 years ago that that place is the better pick!!! More