Southern Volkswagen Greenbrier - Service Center

3 hour wait with appointment I really wish if the service dept was busy, there wouldn’t be any open time slots on their online scheduler I scheduled for 8am and did not see them s I really wish if the service dept was busy, there wouldn’t be any open time slots on their online scheduler I scheduled for 8am and did not see them start working on my car until 10am while I was waiting. People walked In after me and left before me. All I needed was an oil change and a tire rotation. I waited 3 hours for this and I watched the guy who did it. He only took one hour to complete it all and he was taking his sweet time while doing it. He didn’t know I was watching. They open at 7. I went in at 8 and left past 11:15. Also every other dealer gives me a complimentary car wash and this place didn’t even offer it. Unacceptable. More

Customer Education/Experience 40K Service (Abby) Abby did an awesome job of setting the expectations and providing customer education pertaining to my 40K Service and issues found during the service. Abby did an awesome job of setting the expectations and providing customer education pertaining to my 40K Service and issues found during the service. Abby is great to work with and I appreciate her ability to flex for my needs. More

Excellence I can’t say enough about this dealership. Just outstanding all around. We have 3 Volkswagens (2 purchased at southern) and will not take then anywhere I can’t say enough about this dealership. Just outstanding all around. We have 3 Volkswagens (2 purchased at southern) and will not take then anywhere else for service. More

OUTSTANDING SERVICE! Andrew in service far exceeded my expectations. He always kept me informed of the progress. Addressed all issues and was simply the epitome of profe Andrew in service far exceeded my expectations. He always kept me informed of the progress. Addressed all issues and was simply the epitome of professionalism and delivered all that I could ask for. They should clone him!!! More

Parts order I needed to have a part ordered and work scheduled. I noticed later that there was a $56 misc charge added to my bill without explanation. Why would o I needed to have a part ordered and work scheduled. I noticed later that there was a $56 misc charge added to my bill without explanation. Why would ordering a part require a misc charge? More

Abby in the service dept was wonderful! My only suggestion would be vacuum the drivers side floor and if the the vehicle is there for any amount of time it should rinsed/washed before delive My only suggestion would be vacuum the drivers side floor and if the the vehicle is there for any amount of time it should rinsed/washed before delivery to customer. More

a very good experience Having had the opportunity with your company for the past five years, has been a blessing, because the persons, (Mr. Smithson, Mr. Gilliam) has bee Having had the opportunity with your company for the past five years, has been a blessing, because the persons, (Mr. Smithson, Mr. Gilliam) has been very helpful, welcoming, has the ability share and to show concerns for the customer. This is what makes your service the greatest to me, More

Decent Service I only come here for the free oil changes and inspections. The work is okay. However, this particular appt left me agitated. I had a 3:30 appt for I only come here for the free oil changes and inspections. The work is okay. However, this particular appt left me agitated. I had a 3:30 appt for an oil change and state inspection. I called that morning to inquire if I would be able to be done by 5:00 as I had an appt that I needed to be at 5:30. I was assured that I would be done by 5:00. (Otherwise I would have rescheduled the service.) Needless to say, I was not done by 5:00 which set off a slew of unfortunate events for me the remainder of the evening. I didn't make it to my 5:30 appt and being in a hurry trying to get to my 5:30 appt, I left my tablet in the waiting room and then had to drive back to Greenbrier from Suffolk to get it; which made me late for my 7:30 appt. I realize that at a service dept, timing can not always be predicted. But that's why I called ahead in the first place. I'm only writing this now because the time before this, I had made an online appt for 4:30 only to arrive and be told that I couldn't be taken because they don't take 4:30 appts which clearly isn't how the online scheduler was set up. At that time I had gotten off work early for the appt which had to be rescheduled for the next day at an earlier time; which I also had to take off work early for. When I did arrive, the next day, for my appt time, my vehicle set in the check in area for 30 minutes before it was even moved to the work area. The dealership and service area has been very clean and comfortable. More

Good experience The quality of work was good and Tim was very professional and courteous. The whole staff was nice and while I waited for my vehicle to be finished I The quality of work was good and Tim was very professional and courteous. The whole staff was nice and while I waited for my vehicle to be finished I was continually asked if I was ok. More

Satisfaction with Service The title says it all. The service was good and the people polite. All were helpful. I was allowed to set up a workspace to continue working without i The title says it all. The service was good and the people polite. All were helpful. I was allowed to set up a workspace to continue working without issue. More