Southern Volkswagen Greenbrier - Service Center

Great Experience Had my 40K mileage oil and maintenance due on my car. Abby took care of me, she was very helpful, informative and had a great customer service demean Had my 40K mileage oil and maintenance due on my car. Abby took care of me, she was very helpful, informative and had a great customer service demeanor. I waited for awhile but because I got to meet other people waiting for service on their cars, the time went really fast. Abby didn't let me sit and wonder how much longer, she found me and gave me updates, which I really appreciated. More

excellent and efficient My service representative, Abby Witmer, provided excellent customer service and was very pleasant. She was exceptionally helpful in answering any ques My service representative, Abby Witmer, provided excellent customer service and was very pleasant. She was exceptionally helpful in answering any questions and concerns I had with my car. More

Awesome I been dealing with Greenbrier Volkswagen for about ten years now. They are true professionals in my book and strive to serve you completely satisfied I been dealing with Greenbrier Volkswagen for about ten years now. They are true professionals in my book and strive to serve you completely satisfied. Thank y’all for everything. 😀 More

Timothy Champion is a champion!!! Excellent - Timothy was very helpful in attending to my car although it was in the afternoon and they are fully booked. He kept me informed of all the Excellent - Timothy was very helpful in attending to my car although it was in the afternoon and they are fully booked. He kept me informed of all the details I needed to know. Lou was helpful in passing me on to the right person to help me. More

Quick and courteous I brought my Passat in for its 80k mike service. Josh was the technician that took care of us. He was very polite and courteous. I brought my Passat in for its 80k mike service. Josh was the technician that took care of us. He was very polite and courteous. More

My experience as always was excellent The service is always great,the waiting area is always clean, and they take excellent care of my car, and the people at Volkswagen are so friendly and The service is always great,the waiting area is always clean, and they take excellent care of my car, and the people at Volkswagen are so friendly and helpful More

Media System Intermittent Failure Hopefully the problem has been diagnosed and the correct unit ordered to fix the intermittent issues. Waiting for follow-up appointment to confirm th Hopefully the problem has been diagnosed and the correct unit ordered to fix the intermittent issues. Waiting for follow-up appointment to confirm their findings. More

Regular Service Apptmnt on 2006 VW Jetta Diesel Satisfactory service w/ a staff of exemplary employees, from top to bottom ! Keep up the good work all around. Farley Perkins, GM, can be very proud Satisfactory service w/ a staff of exemplary employees, from top to bottom ! Keep up the good work all around. Farley Perkins, GM, can be very proud if all employees. More

Service appointment to have a new battery installed The Service Department is excellent at customer service and completing the work needed on our vehicles. We have 3 VW's that we purchased from Southern The Service Department is excellent at customer service and completing the work needed on our vehicles. We have 3 VW's that we purchased from Southern VW Greenbrier and we get them all serviced there as well. Tim Champion is a wonderful Service Advisor who answers all of our questions and provides good recommendations. Tim does a great job of assisting us with keeping up the maintenance on all 3 of our vehicles! More

Would not recommend The people at the counter were excellent. Our technician left something to be desired. After changing the oil she failed to fill the oil and after com The people at the counter were excellent. Our technician left something to be desired. After changing the oil she failed to fill the oil and after completing the recall repair she failed to reset the system so when picking the car up we were told the engine light was on (which wasn't on when we brought it in for simple maintenance abs recall work) so it set me in a panic mode until the person checking us out realized that the mechanic did not reset the system. The counter person was incredibly helpful however because he took time to look at the underside of the vehicle with us and help us see a possible oil leak. Thankfully it was remaining from a previous repair and not a new leak! However helpful, had I not asked him to check the dipstick and see that the oil had not not been filled to the proper level we would have thought we had a serious leak. So overall I'm disappointed and would not recommend this service nor would I return. it was only after I asked him to check that it was determined that adequate oil had not been added so I was pretty upset since they were wanting to charge me to find a leak as a follow up service. More