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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,240 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,240 Reviews of Southern Volkswagen Greenbrier - Service Center
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December 09, 2017
excellent service great place to have service done to your car. did not have an appointment for that day but the dealership got the items fixed and i was on my way great place to have service done to your car. did not have an appointment for that day but the dealership got the items fixed and i was on my way More
by janet with MK
Employees Worked With
robert harrell
November 30, 2017
Mr. Jackson is very happy!!!!!!!!!!!!!!!! From Farley Perkins, Tim my service consultant, the mechanics who work on my car, they are all professional would never buy a car from anyone's else From Farley Perkins, Tim my service consultant, the mechanics who work on my car, they are all professional would never buy a car from anyone's else or have service on my car any where else. More
by Anthony1
Employees Worked With
Delisa Alvis
October 09, 2017
Great Service The staff are courteous and polite. The service was prompt and fast. They don’t waste a minute of your time. It was a a very great experience having m The staff are courteous and polite. The service was prompt and fast. They don’t waste a minute of your time. It was a a very great experience having my car serviced at Southern Volkswagen. I would definitely tell everyone I know about Southern Volkswagen. More
by JTBMBP
Employees Worked With
Robert Harrell
August 11, 2017
Always great service Friendliness of staff! Everyone is so accommodating as soon as you arrive. Reviewed my car needs with me and had me in and out as promised. Never pre Friendliness of staff! Everyone is so accommodating as soon as you arrive. Reviewed my car needs with me and had me in and out as promised. Never pressured when I visit for whatever reason. More
by Ms V
Employees Worked With
I believe her name is Amelia who did a fantastic job. Since I usually work with Tim who is also great, I forgot her name- Sorry I do remember it starting with an "A"
August 08, 2017
Great Service This dealership is wonderful. Service department is always friendly and the work is done correctly the first time and the vehicle ready when they sa This dealership is wonderful. Service department is always friendly and the work is done correctly the first time and the vehicle ready when they said it would be. This is our second car from this dealership and we would certainly be back again when the time comes for new vehicle. More
by The Burkes
Employees Worked With
Andrew
July 27, 2017
New in Town I was new in town & needed a general service check & prep for registration. Dion was super friendly & professional. He gave extra guidance to make sur I was new in town & needed a general service check & prep for registration. Dion was super friendly & professional. He gave extra guidance to make sure my car registration for this state ran smoothly. Service was fast & thorough. More
by Vegas Kay
Employees Worked With
Dion
June 11, 2017
Excellent! Rob was great he listened and addressed my concerns with my vehicle. He explained how everything was going to get fixed and what services provided fo Rob was great he listened and addressed my concerns with my vehicle. He explained how everything was going to get fixed and what services provided for the standard check up. Overall the dealership is great! More
by Eric.Schrotberger
Employees Worked With
Rob
May 25, 2017
Great Dealership This is my 4th VOLKSWAGEN from this dealership...great place to buy a car...will definitely buy my next one from here...maybe not a Volkswagen... This is my 4th VOLKSWAGEN from this dealership...great place to buy a car...will definitely buy my next one from here...maybe not a Volkswagen... More
by MissJetta
Employees Worked With
James
January 02, 2017
Still Waiting This is my first experience with the dealership. I moved away from where I bought the car but I have been waiting for 5 hours now for my car and I am This is my first experience with the dealership. I moved away from where I bought the car but I have been waiting for 5 hours now for my car and I am still currently waiting. Oh and no one has actually told me what is wrong with my car yet! When asked how much longer the representative said she would check then proceeded to avoid me for the next hour and a half. I understand not everything can be fixed quickly but don't let me sit half the day my time is valuable! Will never come here again! More
by Smcolli14
Employees Worked With
Justiss Bringham
January 25, 2016
Miss the old Greenbrier, not the service I remember. I don't know what happened to customer service here. Been going to Greenbrier VW for parts and service since 1989 when I got my second VW. Tried to ge I don't know what happened to customer service here. Been going to Greenbrier VW for parts and service since 1989 when I got my second VW. Tried to get a walk in for a state inspection, which are supposed to free for life since we purchased our 2007 VW brand new from them. Was told they couldn't get us in right away and that, supposedly, we'd have to wait all day or leave it by rude service consultant. I'm disabled veteran and we only have the one car so that wasn't a viable option. Before they became Southern, I could just bring my vehicle there for inspection and be give an exact time of when it would be done. Now no guarantees or attempts to provide service. They have officially lost a lifetime customer. More
by Ubermaus68
Employees Worked With
Service desk
