Southern Volkswagen Greenbrier - Service Center

LOU ROSARIO IS THE #1 SELLER!!!!! I am a true Volkswagen diver and Lou has gotten me into 3 other Volkswagen's Mr. Rosario knows how to sell cars and placed me into another Jetta. Lou I am a true Volkswagen diver and Lou has gotten me into 3 other Volkswagen's Mr. Rosario knows how to sell cars and placed me into another Jetta. Lou did not even know that I was coming up to the dealership and I was actually trying to get my 2016 Jetta inspected when Mr. Farley saw me drive up and he asked me when was I going to get another car, and I said I will find Lou which was not in his office at this time, then I said that I would find him. Once I found Mr. Rosario I had told him what Mr. Farley asked me and then Lou said lets get you into a new car and the rest is history. Lou performed his magic once again. I have been dealing with Lou for a very long time and I will continue to let Lou provide me with my automotive needs. Mr. Farley and his team are amazing and everyone worked together and now I am driving a 2019 Jetta!!!!! I am happy and now I will come and work at the dealership with all these guys. Lou is the man. More

Oil change Excellent, i was treated extremely well. Tim was friendly and cery helpful in gettjng me in and out as fast as possible. Not pushy at all. Excellent, i was treated extremely well. Tim was friendly and cery helpful in gettjng me in and out as fast as possible. Not pushy at all. More

Brakes make noise when pressed. 2016 VW Passat - When we used the breaks, there is a squeaky noise that is very noticeable and annoying. Twice we were told that there is nothing wro 2016 VW Passat - When we used the breaks, there is a squeaky noise that is very noticeable and annoying. Twice we were told that there is nothing wrong and basically something we have to deal with. We've bought 4 VW's from Southern and have not had this problem before. Also, the RECALL for the emissions was repaired. More

Ryan Klein provided great customer service. I compliment Ryan Klein for providing great customer service. I would have liked to have not waited on two separate occasions since I have a busy work I compliment Ryan Klein for providing great customer service. I would have liked to have not waited on two separate occasions since I have a busy work schedule. I could not be provided a rental car even if/when my warranty included a rental car. I waited for two hours in the morning to have the diagnostic done and then return in the afternoon once the parts arrived and wait for approximately 2 hours for the work to be completed. That was at least hours of my time wasted. That's a big chuck of my work schedule taken away. More

Always great I came in without an appointment and was helped immediately. I had Abby as my service team member, she was very personable and made dropping my car of I came in without an appointment and was helped immediately. I had Abby as my service team member, she was very personable and made dropping my car off for service easy. More

Great It was a wonderful dat at the dealership.fast service an great people .with wonderful customers sevicean help fourness with my question abs concerns w It was a wonderful dat at the dealership.fast service an great people .with wonderful customers sevicean help fourness with my question abs concerns with my car. More

Was not please on this visit Have always had car service there. This time spent 3 hours and had a write up that did not satisfy my visit nor problem got a $4700 write up of thin Have always had car service there. This time spent 3 hours and had a write up that did not satisfy my visit nor problem got a $4700 write up of things that needed to be done, but not the problem More

Great experience at Southern Volkswagen I came in for a state inspection and to check on a tire pressure light. The service representative was very efficient and recommended an oil change s I came in for a state inspection and to check on a tire pressure light. The service representative was very efficient and recommended an oil change since, although I was not at the recommended mileage, the time duration was met. I agreed. There was no pressure only facts to support recommendations. I appreciated that and felt that the service rep was interested in making necessary recommendations and separating out the elective maintenance. I was also provided with information on the cost estimate of those things I might need to address in the future. That was a big help to me. Thanks for a great experience. My work was completed in a totally reasonable time at a very reasonable price. More

Polite efficient service This was a good experience very pleased with customer service. Ryan was polite and friendly waiting area was clean and welcoming. Also very quick to d This was a good experience very pleased with customer service. Ryan was polite and friendly waiting area was clean and welcoming. Also very quick to do the work. More

Service I was really pleased with my service person and the mechanical service of my car. However, I was disappointed with black grease stains left on the fr I was really pleased with my service person and the mechanical service of my car. However, I was disappointed with black grease stains left on the front passenger seat and back panel on the passenger side. Stains were very visible and an attempt should have been made to remove. More