Southern Volkswagen Greenbrier - Service Center

Excellent Customer Service Reps / Technicians 5 stars!! Service as always was quick and efficient. The waiting area is comfortable and the service advisors are always up front and professional. B 5 stars!! Service as always was quick and efficient. The waiting area is comfortable and the service advisors are always up front and professional. Best service department by far. More

Great Experience!! Wes was very knowledgeable and professional. He made sure that we were aware of what was going on with our car at all times. Wes knew his products wit Wes was very knowledgeable and professional. He made sure that we were aware of what was going on with our car at all times. Wes knew his products without a doubt. Provided necessary recommendations.. More

Good Experience My experience at Southern is consistently pleasant. Staff is friendly and courteous. Delivery promises are always kept and waiting area is comfortable My experience at Southern is consistently pleasant. Staff is friendly and courteous. Delivery promises are always kept and waiting area is comfortable with good coffee. More

software update to my ecu. I arrived at my appointment on time. I was met by my service advisor at which point I handed him my keys and he proceeded to inspect my vehicle and se I arrived at my appointment on time. I was met by my service advisor at which point I handed him my keys and he proceeded to inspect my vehicle and set up all the necessary forms. The service advisor was professional, polite and knowledgeable about the problem I was there for. A very pleasant experience. More

Service Visit Car was in for a warranty repair. Quick turnaround overnight for a difficult to obtain part. I was placed in a quality rental during the time my car w Car was in for a warranty repair. Quick turnaround overnight for a difficult to obtain part. I was placed in a quality rental during the time my car was in the shop. Couldn’t be happier with the service I’ve received here, and I’m glad I switched from another VW dealer and service department recently. More

Great service Quick, friendly and reliable service everytime I take my car to Southern Volkswaggen. Even with no appointment setup my car was taken in quickly and p Quick, friendly and reliable service everytime I take my car to Southern Volkswaggen. Even with no appointment setup my car was taken in quickly and professionally. More

2019 Jetta issues I called and set up a visit because I had concerns about three issues. 1. Transmission noise, 2. Horn not sounding right and 3. Automatic day / night I called and set up a visit because I had concerns about three issues. 1. Transmission noise, 2. Horn not sounding right and 3. Automatic day / night mirror inop. I arrived at 0700 and left at 1030. Mirror is on order and other concerns are now documented. More

Satisfaction Guaranteed Professional high quality work and customer service! Tim Champion is the man to see for your service needs! While I waited sat with Cortez Gilliam Sal Professional high quality work and customer service! Tim Champion is the man to see for your service needs! While I waited sat with Cortez Gilliam Sales Exec to discuss possible trade or refinancing. He went over and above any expectations I may have had! An overall great experience! Def will come back. More

FREE State Inspection Was in processed promptly, greeted warmly, the service was performed with no muss, no fuss and was discharged from your service department with thank Was in processed promptly, greeted warmly, the service was performed with no muss, no fuss and was discharged from your service department with thank you's from all the folks at your dealership. As per usual great customer service! More

I needed codes reset after getting engine work done. I had given the 5 star rating because I was taken care of with politeness, kindness, and care with the utmost respect. I could not have asked for a be I had given the 5 star rating because I was taken care of with politeness, kindness, and care with the utmost respect. I could not have asked for a better person to assist with the matter. Having car trouble is stressful alone. Abby, was very patient and knowledgeable when needed understanding about questions. More