Southern Volkswagen Greenbrier - Service Center

xxxx your repair department! I had the worst experience possible. Nothing else needs to be said. I had the worst experience possible. Nothing else needs to be said. More

Andrew in service was amazing! Great communication and follow up! The service received exceeded my expectations!! Thank you for a great experience! Great communication and follow up! The service received exceeded my expectations!! Thank you for a great experience! More

The dealership was a little slow getting to me once I checked in (which was about 30 minutes early). Once they got to me, the process was as smooth as it could be. checked in (which was about 30 minutes early). Once they got to me, the process was as smooth as it could be. More

Happy with everything but the wait for an oil change. . You can’t make an appointment so you never know when to go. . You can’t make an appointment so you never know when to go. More

Technician are always friendly, get the job done In good timing. Explain the problem you having with your car. timing. Explain the problem you having with your car. More

Southern Volkswagens service team is tremendous. The Advisors greet every customer politely. The advisors gracefully help without hesitation. Wes is my advisor, a natural, down to earth professional The Advisors greet every customer politely. The advisors gracefully help without hesitation. Wes is my advisor, a natural, down to earth professional. Wes always takes care of my Vehicle needs, I asked to talk to the service manger to share my positive experience. As I met and talked to their Service manager, Mr. Barnes. I realized why I’m complementing my Wes sonwell ( either way he deserves it. . Mr. Barnes must be a great leader. Thanks again Wes! More

I have always found it very easy to schedule appointments or canceling them if necessary. or canceling them if necessary. More

ANDREW STINSON period…is an outstanding employee and an asset to Southern Volkswagen! Thank you! asset to Southern Volkswagen! Thank you! More

Communication is poor at best. The ballet guy is slow as can be. He’s injured but it took 17 minutes to get my car brought around. I have two VWs and ballet was awful both times. S The ballet guy is slow as can be. He’s injured but it took 17 minutes to get my car brought around. I have two VWs and ballet was awful both times. Service sends an email when done I only check email once a day. Please text or call when car is ready. Car was dropped of the night before for an oil change, rotation, and inspection. Took ALL DAY for a one hour job. My car is great, service not so much. Not sure I would buy again here. More

My car was supposed to be ready at the certain time. It was not. It was an hour late. I found my car, finished, and sitting on the lot. I had to go find someone and get my car. Poor service. It was not. It was an hour late. I found my car, finished, and sitting on the lot. I had to go find someone and get my car. Poor service. More