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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.6
1,120 Reviews

1,120 Reviews of Southern Volkswagen Greenbrier - Service Center

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June 29, 2018

Vw experience Very friendly place place. Gave good breakdown of vehicle issues. I think the prices could be better. However, all in all, it is a good place. More

by CHANELMINTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh ware
Jul 03, 2018 -

Southern Volkswagen Greenbrier responded

Thank you for the feedback! If you need anything else in the future please feel free to come back and visit us any time! Warm regards, Farley Perkins Vice President 757-424-4689

April 01, 2018

Great Maintenance Service Provided 30,000 maintenance service was done in timely manner. Staff was informative and friendly, made me feel like a valued customer! I will definitely ret More

by GolfyGal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Southern Volkswagen Service Representative
Apr 26, 2018 -

Southern Volkswagen Greenbrier responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Farley Perkins Vice President 757-424-4689

March 07, 2018

Exceptional Service! I was charged exactly what I was quoted, and the work was done earlier than expected. Everyone was professional and friendly, and I'll be returning t More

by JMN3Y
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Delisa Alvis
Mar 09, 2018 -

Southern Volkswagen Greenbrier responded

We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Southern Volkswagen Greenbrier for your vehicle needs. Kind regards, Farley Perkins Vice President 757-424-4689

February 21, 2018

2nd car from Southern 4.5 year service customer Andrew in particular is a STELLAR service manager. He's attentive to detail, expedient, and honest about what's needed along with all costs associate More

by Tee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson
Feb 26, 2018 -

Southern Volkswagen Greenbrier responded

Tee, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! Best, Farley Perkins Vice President 757-424-4689

January 31, 2018

Great Job!!! Tim was great very professional and he made sure I knew what was wrong and how to fix it. I appreciate y'all taking care of the Jetta THANK YOU More

by Johnisha Scales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim
Feb 01, 2018 -

Southern Volkswagen Greenbrier responded

Johnisha, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Tim. If there is anything more that we can do, please come back and see us again. Take care! Warm regards, Farley Perkins Vice President 757-424-4689

January 21, 2018

Quick Friendly service Andrew is why I keep coming back, he is quick to update you while waiting and makes you feel like a friend not a customer. More

by genag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson
Jan 23, 2018 -

Southern Volkswagen Greenbrier responded

Thanks for your outstanding review, Genag! I'm very happy to hear that Andrew was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Farley Perkins Vice President 757-424-4689

January 20, 2018

Great Experience Tim was very professional, got me in on a last minute request for service and took very good care of me and my care. I recommend Southern Volkswagen f More

by bpearce77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Champion
Jan 23, 2018 -

Southern Volkswagen Greenbrier responded

Thank you for this great review! Tim is truly an exceptional employee and we appreciate him for giving you a great experience! All the best, Farley Perkins Vice President 757-424-4689

January 04, 2018

Good experience Friendly and professional, great place. It was pleasant all the way around. And Robert at the service desk was just great to work with. Thanks. More

by Honeybee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Harrell
Jan 08, 2018 -

Southern Volkswagen Greenbrier responded

Thanks for the wonderful review! We couldn't be more pleased to hear ourselves described as professional and friendly. We look forward to seeing you again whether for routine service or another purchase. Thanks again! Best, Farley Perkins Vice President 757-424-4689

December 28, 2017

Consistently excellent work I have had my VW's over the years serviced at this dealership, as well as my Audi TT, and now my Ford Edge Limited. Always excellent work and great c More

by ggc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Champion and Brett Weiss
Dec 28, 2017 -

Southern Volkswagen Greenbrier responded

We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Southern Volkswagen Greenbrier, we value our customers and we look forward to seeing you on your next visit. Kind regards, Farley Perkins Vice President 757-424-4689

December 15, 2017

Routine scheduled service Scheduled appt. on-line; maint. team ready upon my arrival; explanation of recommended service was clear; cost price for service accurate to the penny More

by larstampe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson
Dec 18, 2017 -

Southern Volkswagen Greenbrier responded

Hi and thank for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Southern Volkswagen Greenbrier. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Farley Perkins Vice President 757-424-4689

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