Southern Volkswagen Greenbrier - Service Center

Friendly. Reliable. Fast The time it took to service my car was within a reasonable time. The staff I interacted with me were friendly, and willing to help where needed. The o The time it took to service my car was within a reasonable time. The staff I interacted with me were friendly, and willing to help where needed. The only real complaint is that it took fifteen minutes to get my car back from valet once the service was complete. However, once I brought the issue to an associate, the situation was promptly fixed, and I got my car back within 2 minutes. Will definitely use Southern VW for my next service appointment. More

Detail vehicle & hive estimate for new top Dealership did good job washing, vacuuming, and overall detailing of my wife's VW Beetle. They also provided an estimate to replace the convertible to Dealership did good job washing, vacuuming, and overall detailing of my wife's VW Beetle. They also provided an estimate to replace the convertible top which we will do soon. Thank you for doing what you said you would; we will be back. Cudos to Ms Meds Mayo More

Wonderful Service Ryan was extremely helpful. His customer service went above and beyond. He made sure I was aware of my vehicles warranty and coverage and saved me a l Ryan was extremely helpful. His customer service went above and beyond. He made sure I was aware of my vehicles warranty and coverage and saved me a lot of money! More

Mr Wes Tolson at service Dep Excellent customer service and fast oil change, inspections. He did explain well and check what the car need to service in the future. I am new arou Excellent customer service and fast oil change, inspections. He did explain well and check what the car need to service in the future. I am new around here but he made me comfortable and satisfied. Thank you Mr Wes More

Wonderful experience I called to get Oil change Mr. Ryan Klein what’s so nice to squeeze me in the same day he able to answer all my questions I called to get Oil change Mr. Ryan Klein what’s so nice to squeeze me in the same day he able to answer all my questions More

Awesome place great place awesome people, love how clean and friendly they are. Always coffee and snacks. Restrooms clean. Great information station also they will great place awesome people, love how clean and friendly they are. Always coffee and snacks. Restrooms clean. Great information station also they will never beat you down. More

Exceptional Advisor Wes Tolson Wes was very friendly, professional and very informative about my vehicle for safety concerns. Wes was able to help get me in and out the same day in Wes was very friendly, professional and very informative about my vehicle for safety concerns. Wes was able to help get me in and out the same day in a timely matter More

Great Experience I had a great experience and Abby was really helpful throughout the process. She informed me what needed to be done and was helpful in providing me a I had a great experience and Abby was really helpful throughout the process. She informed me what needed to be done and was helpful in providing me a rental car during the service. More

Worth the long drive nice helpful and honest. This was the first time I had every been there and the staff are so friendly and helpful Wess was very nice to work with he was very thorough. Doing a This was the first time I had every been there and the staff are so friendly and helpful Wess was very nice to work with he was very thorough. Doing a great job to show and tell me what needed to be done. I will definitely go back if need to. NOT CASEY VOLKSWAGEN!!! More

They Value their customers! Of course no business/ company is perfect, especially when managing large groups of people and several different departments, but where I am so extrem Of course no business/ company is perfect, especially when managing large groups of people and several different departments, but where I am so extremely impressed is how Southern VW overcomes adversity. When presented with constructive feedback they quickly reach out and immediately start game planning on a resolution. My husband and I have worked with both their sales and service departments and overall have been very pleased. The staff is friendly, knowledgeable and at the end of it all its apparent the customer is #1. Special shout out to service rep Wes:) Great guy. More