Southern Volkswagen Greenbrier - Service Center

Exceptional service and performance This is the second or third time I brought my car in for repairs or to have it serviced at this location. I knew I was in good hands, so when I came i This is the second or third time I brought my car in for repairs or to have it serviced at this location. I knew I was in good hands, so when I came in after work Tuesday, 2/26/19 in a panic because my car had just failed inspection that required a major fix, Tim Champion was the first person that I came into contact with and who also became my service advisor. He advised me to leave my car there and he would take care of the rest. The next day he called to let me know what was wrong with my car. He was very professional and he made sure that while I was without my vehicle having it serviced that I was still able to get around. He booked a reservation right across the street at Enterprise rent a car and kept me informed every step of the way about the progress of my car. So Friday morning I get a call from Tim letting me know my car was fixed. I was so pleased with the level of customer service from this man I shouted. Thanks Tim for everything and the person who fixed my car. More

Check engine light The sales advisor (Wes) was very thorough as usual by explaining my issue to me, getting me taken care of and on my way in a reasonable amount of time The sales advisor (Wes) was very thorough as usual by explaining my issue to me, getting me taken care of and on my way in a reasonable amount of time. Hey More

Disappointed They recommended to replace a part that would cost $650. I said it was replaced about a year ago by them hence it was supposed to be under warranty, ( They recommended to replace a part that would cost $650. I said it was replaced about a year ago by them hence it was supposed to be under warranty, (only then) the agent checked their records and confirmed it and said: Since their recommendation was not based on an error code in the diagnostics tool the part could not be replaced under warranty. Then, they changed their recommendation to waiting and observing until the repeatation of a similar problem that would result with receiving a diagnostic error code indicating to change the part because their initial recommendation was precautionary. So, the part was not replaced, and none of these are indicated in the service record given to me. Very disappointing!. More

I brought my car in for an express oil change. The service representative listened to my concerns and was very courteous. There were two cars ahead of me and I had to wait 2 hours for the oil chang The service representative listened to my concerns and was very courteous. There were two cars ahead of me and I had to wait 2 hours for the oil change. That was the only down side. More

Professional, Informational, Patience, and Trustworthy I was frustrated, and totally scared of the length of time and cost.I work three jobs and not one of them on a busline. Tim was first person around 7a I was frustrated, and totally scared of the length of time and cost.I work three jobs and not one of them on a busline. Tim was first person around 7am to answer the phone he put me to ease about having my car towed and give me a speedy informative report of the problem.I have only a few more payments on my car and I was not even sure how I would get to my jobs .Yhe price was more than I exspected however I felt confident the job was done right.Tim took his time and he was honest and he was sure not to anything without my input. Thanks Tim More

Friendly Professional Seervice Andrew is always so friendly and professional. He walks me through the process of what is going to be done along with any costs associated with it. Andrew is always so friendly and professional. He walks me through the process of what is going to be done along with any costs associated with it. He keeps me informed of the progress as well. More

THE BEST I'm not real good with names however every one I dealt with was very polite, friendly & helpful. My car was fixed in short order & the horn is workin I'm not real good with names however every one I dealt with was very polite, friendly & helpful. My car was fixed in short order & the horn is working great. I love Southern Volkswagen. The service department is awesome! Thanks for a job well done! More