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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,381 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,381 Reviews of Southern Volkswagen Greenbrier - Service Center
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February 01, 2025
Wesley was our service agent and his perseverance in getting our sons car fixed was immeasurable. It was not any easy fix! From the first contact to the last, Wesley was excellent keeping us up to date getting our sons car fixed was immeasurable. It was not any easy fix! From the first contact to the last, Wesley was excellent keeping us up to date on our very complicated. Issues. He also worked with the warranty company and made sure that was taken care of as well. We highly recommend Southern Volkswagen Greenbrier, and the excellent service with Wesley as our agent. More
by happycoffeelady44
Verified CustomerEmployees Worked With
Wesley
February 01, 2025
The service was performed quick and complete. All of the staff was very friendly and professional All of the staff was very friendly and professional More
by DHAUPTMAN80
January 31, 2025
Never received a call about my vehicle being ready. No one answered the phones when i called to get an update and when i arrived it took over 15 minutes for someone to tell me my car was ready. No one answered the phones when i called to get an update and when i arrived it took over 15 minutes for someone to tell me my car was ready. More
by kharinalexander
Employees Worked With
N/A
January 31, 2025
It’s easy to maintain the car I purchased at Southern Auto because of the warranty and service department. I receive automatic emails reminding me to schedule maintenance. And the service department is o Auto because of the warranty and service department. I receive automatic emails reminding me to schedule maintenance. And the service department is open for walk ins and Saturday hours. Tim is my service contact. What a professional. He knows what to do, when to do it and answers any questions I have. I couldn’t be more pleased. More
by janb23510
Employees Worked With
Other Employees :
Tim and Andrew in the service department are excellent. Very easy and comfortable to work with.
January 27, 2025
Straight up, honest service! Friendly people, clear tech recommendations. Waiting room needed attention. Great Job! Friendly people, clear tech recommendations. Waiting room needed attention. Great Job! More
by PAULSASSO
Employees Worked With
January 26, 2025
I scheduled a state inspection appointment. No issues were found but it took four hours to complete the appointment. I have had many inspections in my life and this was ridiculously long. Agent No issues were found but it took four hours to complete the appointment. I have had many inspections in my life and this was ridiculously long. Agents were friendly and professional. I did not make it about them as I kept my disappointment to myself. Please do better by your customer base. More
by pierej357
Employees Worked With
Service Department
January 20, 2025
They have supposed to have ordered a part for my car and to call when part is in. I haven’t heard anything since that day. Whenever you call the main number to ask a question always get a reply there is n to call when part is in. I haven’t heard anything since that day. Whenever you call the main number to ask a question always get a reply there is no one available to speak to you at that time and no return call. When we were doing our deal buying the car everything was great to good to be true. More
by EBWATSON1
January 19, 2025
Great customer service. My car needed the annual inspection and I chose to wait while the assessment was being performed. The inspection was completed within a hour and a ha My car needed the annual inspection and I chose to wait while the assessment was being performed. The inspection was completed within a hour and a half. More
by MZJAMES1002
Employees Worked With
Andrew - Service Specialist
