Southern Volkswagen Greenbrier - Service Center

The dealership communicated very well. They kept me post on what they found and what the next steps were. They also didn't perform any extra work with talking it over with me. I knew every They kept me post on what they found and what the next steps were. They also didn't perform any extra work with talking it over with me. I knew everything that was being done and the cost before they did the work. More

They’ve gotten way better on their timing. Only takes about an hour for an oil change these days. Every time I let them touch my tires though for over 7 years now they are jacked up when I lea Only takes about an hour for an oil change these days. Every time I let them touch my tires though for over 7 years now they are jacked up when I leave. Overinflated or unequally inflated. The tire pressure light goes off without 2 miles of the dealership. When I go to check them I see the issue. I’ve gotten my first ever bubbles in tires in 30+ years of driving messing with them. When you return the tire and car they blame me for over inflating the tire. Just going back to not letting them touch anything but the free oil change and inspection. More

Andrew is the reason I continue to bring my car for service. He listens to what my concerns are and makes suggestions as to what I might need. he doesn't try to force repairs that I don't have to have. service. He listens to what my concerns are and makes suggestions as to what I might need. he doesn't try to force repairs that I don't have to have. He is a definite asset to the company. More

Wes was good in letting me know certain things about my vehicle just wish it didn’t take so long in finding out what was wrong with it and I know it wasn’t Wes fault vehicle just wish it didn’t take so long in finding out what was wrong with it and I know it wasn’t Wes fault More

Prices are too high for the level of quality but generally a good place to do business. generally a good place to do business. More

Punctual, Professional, Kind, Courteous, Treated with great respect. Wes, TJ, Ricardo all amazing humans! Awesome! great respect. Wes, TJ, Ricardo all amazing humans! Awesome! More

I work with Andrew in service. He is great. Wry knowledgeable and I trust him. Thank you He is great. Wry knowledgeable and I trust him. Thank you More

My son-in-law took my car in for me since I have been sick. He took it in on a Saturday and got it back on Tuesday. sick. He took it in on a Saturday and got it back on Tuesday. More

It is too difficult to get the southern advantage oil change done. We live out of town and is a 2 hour drive to get there. They will not schedule a time slot for the oil change so it is first come first change done. We live out of town and is a 2 hour drive to get there. They will not schedule a time slot for the oil change so it is first come first serve. Several times we have gotten there and almost not been able to receive service. We have not had any problems at this dealership, our comments are based strictly on the issues of the convenience or lack of trying to get the oil changes done. If you are local to the dealer then it's probably not a issue for most. More

My biggest issue with Southern Volkswagen is that the customer service is hit or miss. Some customer service representatives are incredibly helpful and willing to answer questions and other others seem l customer service is hit or miss. Some customer service representatives are incredibly helpful and willing to answer questions and other others seem like it’s an imposition to even be calling them. I realize that according to most folks service done on, Volkswagens tend to be a little more expensive, but whenever I have had to have work done, that is additional to my regular annual check ups it seems to be incredibly expensive compared to services that I would pay for other makes of cars. Over $600 to replace back brake pads and rotors seems incredibly expensive but they kinda have you over a barrel when they tell you it is needed, but you feel the cost is inflated. More