Southern Volkswagen Greenbrier

Southern VW Working with there sale team has been an excellent experience each I purchased a car with them. Cortz made Everything very easy for me during this pro Working with there sale team has been an excellent experience each I purchased a car with them. Cortz made Everything very easy for me during this process. Services when working with Andrew has been nothing but top notch services and he's a true professional! More

Battery issue Went in with a suspicion that my battery was on its last leg. Met with Andrew in the Service department. He was extremely professional. Andrew kept me Went in with a suspicion that my battery was on its last leg. Met with Andrew in the Service department. He was extremely professional. Andrew kept me updated throughout and didn’t charge for anything I didn’t need. Price was fair. Great experience. Will 100% be a returning customer. More

very nice place and the service is number one will not buy my cars from no one but southern VW' long time customer I no I can trust southern VW sal will not buy my cars from no one but southern VW' long time customer I no I can trust southern VW sales service for my cars and truck for years to come. More

Why make appointments? Why make appointments if the customer has to wait 3 hours for a simple state inspection. When I make an appointment at other Southern dealerships, I g Why make appointments if the customer has to wait 3 hours for a simple state inspection. When I make an appointment at other Southern dealerships, I get a state inspection, oil change, and tires rotated in 45 minutes. If you bring your vehicle here expect to wait 2 hours or more. More

Horrible experience I purchased a car for my son on a Sat. I dropped the car off the following Monday to have it inspected. I thought it was going to take 1 day but it in I purchased a car for my son on a Sat. I dropped the car off the following Monday to have it inspected. I thought it was going to take 1 day but it instead took 4 days. I was told constantly the service department is behind and several other excuses. After waiting 4 days I finally got the car back on Thursday night. The very following Monday I was right back at the shop again because the check engine light is right back on even though it was supposedly fixed when they kept it fo 4 days. A manager in the sales department said to leave the car and they will deliver it back to me since I was complaining about the constant drive over her to the shop since I live a hour away. I told him absolutely not! My son hasn’t driven his car for 3 days because they have had it at the shop since I purchased it. I spent over 3 hours sitting at the shop so they could fix the same problem that should have been fixed when they kept it for the 4 days. Sales manager and service manager apologized but that didn’t change the fact I’ve spent my whole day off at a shop and missed my doctor appointment that I had that day. Very disappointed with this whole process with the service center. Only highlight was John the salesman. He was great and did all he could to assist me and he understood my frustration. I stopped so many people asking for updates and I don’t know any of their names. More

Long, long waits Every time i have come here for a service, i have waited 2-3 hours. It’s very frustrating, not to mention 1hr away from home, so I basically spend hal Every time i have come here for a service, i have waited 2-3 hours. It’s very frustrating, not to mention 1hr away from home, so I basically spend half of my day out there. More

Great Service The new service advisor, Ernest, was very helpful and polite. All my requested services to the vehicle was meet. It did take a little longer than the The new service advisor, Ernest, was very helpful and polite. All my requested services to the vehicle was meet. It did take a little longer than the estimated 2hr wait, but I understand with an my extra service check I asked for. More

On time service (took me 30 minutes early). Excellent service. Received status updates from Wes during the service, and car was out of the shop on time. Billing and car valet were prompt after Excellent service. Received status updates from Wes during the service, and car was out of the shop on time. Billing and car valet were prompt after service. Not particularly thrilled with the format of the post service questionnaire. Verify my review with a password? The survey is becoming onerous. More

Quality Workmanship with a smile High quality worked performed completed quickly and on time at a reasonable cost. The staff at Southern VW was very helpful yet friendly and professio High quality worked performed completed quickly and on time at a reasonable cost. The staff at Southern VW was very helpful yet friendly and professional. I wish the driver would return the seat to the setting he found it in. I am only 5-6 and gee whiz he is lots taller than me and the driver's seat was all the way back!! More

Blissful Wonderful experience at southern motors last week , i came in and explained what i needed and they hooked me right on up with everything i needed plus Wonderful experience at southern motors last week , i came in and explained what i needed and they hooked me right on up with everything i needed plus thanks guys More