Southern Volkswagen Greenbrier

Great leasing experience! I had a great experience leasing a new Jetta with Charles Roy. I was very discouraged after visiting other dealerships in the area and am so happy I e I had a great experience leasing a new Jetta with Charles Roy. I was very discouraged after visiting other dealerships in the area and am so happy I ended up at Southern Volkswagen. Charles Roy listened to all of my needs and was able to find me exactly what I wanted! Thank you Southern Volkswagen for making my trade in/new lease so easy! More

2.5 hours for a SCHEDULED Oil Change Honestly, my experience with the service department at Southern has been less than par. This is my second experience in having to wait at least 2.5 h Honestly, my experience with the service department at Southern has been less than par. This is my second experience in having to wait at least 2.5 hours for a SCHEDULED oil change. I assume the perks given to car buyers at this dealership is starting to catch up with the service department. The first time I had this issue, I brought it to the attention of the service manager, which he apologized. For this to happen again is disappointing. On a positive note: I did have a chance to speak with Cortez, who was my salesman when I purchased my car. He is always upbeat and fun to speak with. More

Quick friendly service Service was performed quickly with many updates from the service advisor. Went in on a Wednesday, and without an appointment, they squeezed in my re Service was performed quickly with many updates from the service advisor. Went in on a Wednesday, and without an appointment, they squeezed in my repair by friday afternoon More

Good service Set up service online with no issues. Arrived on time, service was quick and employees were helpful. My vehicle runs well. Would recommend to other VW Set up service online with no issues. Arrived on time, service was quick and employees were helpful. My vehicle runs well. Would recommend to other VW owners. More

Great personality of the servicemen and on time repairs Good communication between the front desk and the client in regards the issues of the vehicle and explaining what it will take to have it fixed. Good communication between the front desk and the client in regards the issues of the vehicle and explaining what it will take to have it fixed. More

Great experience and I will choose Southern again. Great experience and I will choose Southern VW again. Great experience and Southern VW will be getting our service in the very near future again. Great experience and I will choose Southern VW again. Great experience and Southern VW will be getting our service in the very near future again. More

Customers are not a priority I had a 2:15pm appointment to get an oil change. I also decided to get a tire rotation and was told it would take 1 1/2 to 2 hours. That seemed a litt I had a 2:15pm appointment to get an oil change. I also decided to get a tire rotation and was told it would take 1 1/2 to 2 hours. That seemed a little bit long since I had an appointment but I noticed around 4pm my car was coming off the lift and appeared to be done. A few minutes later it was driven out to the parking lot and I waited another 20 minutes. I finally asked the sales manager about the status of my car. He said he was sorry for the delay and was finishing up the paperwork. I'm not sure what was more important than printing up my bill or why it took 20 minutes to do it because he never explained. Also, I asked about resetting my tire air sensors and was told it would have to be taken to a GM dealership. I found out that all I had to do was push and hold the reset button in my infotainment system. Not a very knowledgeable sales manager you've got there. One more thing whoever changed my oil didn't bother to reset the oil change indicator to 100% probably didn't know how. Since I purchased my vehicle from this dealership, I will get complimentary oil changes and vehicle inspections but will not be using Greenbrier VW. My next oil change will be at another dealership in the Southern auto group. More

Excellent Justin did a great job in making the car buying expirence easy, quick and simple. He was able to make something tedious into an enjoyable expirence ! Justin did a great job in making the car buying expirence easy, quick and simple. He was able to make something tedious into an enjoyable expirence ! He found a great car that met my expectations above and beyond. More

My EPC Light was coming on I have dealt with Brett Weiss since 2005 with all my Passat's. His Assistance in this issue along with Tim Champion the service advisor, all my concer I have dealt with Brett Weiss since 2005 with all my Passat's. His Assistance in this issue along with Tim Champion the service advisor, all my concerns and issues were all addressed in a professional manor. This is what keeps me coming back. More

Efficient quick service! I have been a customer here since 2003 and the service has always been exemplary! My various service associates are efficient, helpful and explain eve I have been a customer here since 2003 and the service has always been exemplary! My various service associates are efficient, helpful and explain everything related to service in a very precise way! Andrew is the current service associate and he is so pleasant and great to deal with! More