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Southern Volkswagen Greenbrier

Chesapeake, VA

Overview
Employees
Reviews
Vehicles
4.5
1,751 Reviews
Southern Volkswagen-Greenbrier in Chesapeake has lots of inventory. New Volkswagen Cars and SUVs at affordable prices in Chesapeake, Suffolk, Norfolk and Virginia Beach. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Volkswagen-Greenbrier is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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1248 South Military Highway

Chesapeake, VA

23320

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Showing 1,751 reviews

May 16, 2024

Everyone was very friendly, the waiting area was clean with snack, and refreshments. While I was waiting on my representative to finish up with another customer, another customer service representative as More

by MARCELLAD9
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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May 16, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 16, 2024

Very clean establishment with a very pleasant staff very knowledgeable about VW in the Service department. Wes has been great to work with! More

by YOUROBXBROKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes in service department
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May 16, 2024 -

Southern Volkswagen Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 16, 2024

I was pleased with the accommodations offered while I wait for services to be completed. More

by la.b.lanier051215
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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May 16, 2024 -

Southern Volkswagen Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 16, 2024

My transmission light came on, I got an appointment the next day! I waited for my vehicle as I didn’t have a ride back and forth and work remotely, I brought my work with me and waited! Fast and efficient, More

by RAYNASHYNS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 16, 2024 -

Southern Volkswagen Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 16, 2024

Very pleasant service advisor. Does not push service you don’t need. Very clean waiting area. More

by WINSTONHOP01
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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May 16, 2024 -

Southern Volkswagen Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 15, 2024

The people are very nice and professional and take the time to listen to your issue More

by ANNETTECROWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes in the Service dept
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May 15, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 15, 2024

Wes is an experienced person and will do his best to help customers and with no wait time , Thanks. More

by joseor1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
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May 15, 2024 -

Southern Volkswagen Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 15, 2024

The staff is friendly and professional but, lack communication. Each time I’ve dropped my vehicle off they have it from open to close and no one ever calls as a courtesy to give any updates. More

by HOWARDDEMETRICE
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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May 15, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for bringing this to our attention, Howard. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

May 15, 2024

They care about the customer service they really look out for me and I like it More

by jhunt4405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew smithson
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May 15, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 15, 2024

Asked them to look at my usb- c charging port and he said he would and they didn’t. More

by WAGNERGWYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Webb
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Southern Volkswagen Greenbrier responded

Gwyn. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

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