Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Southern Volkswagen Greenbrier
Chesapeake, VA
1,772 Reviews
Southern Volkswagen-Greenbrier in Chesapeake has lots of inventory. New Volkswagen Cars and SUVs at affordable prices in Chesapeake, Suffolk, Norfolk and Virginia Beach. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Volkswagen-Greenbrier is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,772 reviews
Verified Customer
January 18, 2025
We've dealt with Southern Greenbrier for over twenty years along with several service managers. Wes and the mechanic were very straightforward about our 2003 Beetle, giving us the car's condition and op years along with several service managers. Wes and the mechanic were very straightforward about our 2003 Beetle, giving us the car's condition and options. We appreciate the Southern Hospitality benefits and the professionalism we experienced. I gladly give you a "Ten". More
by WCSONTAG
Employees Worked With
Wes
January 18, 2025
Service department is horrible. Always have issues when I take my car in. Matt the GM was wonderful though. Always have issues when I take my car in. Matt the GM was wonderful though. More
by STEPHANIEELAM33
Employees Worked With
January 16, 2025
The service was outstanding as a service advisor took in my vehicle at the scheduled time, listened to my request and completed my vehicle the same day. my vehicle at the scheduled time, listened to my request and completed my vehicle the same day. More
by MATTISONSB
Employees Worked With
I did not catch names at the time
January 16, 2025
Wonderful service department! My Cross Sport overheated and after getting it towed to Southern, they quickly got to work and fixed the issue which ended up being fairly minor and My Cross Sport overheated and after getting it towed to Southern, they quickly got to work and fixed the issue which ended up being fairly minor and was fixed quickly. Thanks to Andrew for always taking great care of my car and the team for fixing it! More
by Sayeday
Employees Worked With
Other Employees :
Andrew Smithson
January 15, 2025
Been coming here for years with various cars I purchased because your service was good. The last year or so the service has been horrible. I had an appointment to come in to have an airbag replacement due because your service was good. The last year or so the service has been horrible. I had an appointment to come in to have an airbag replacement due to a recall for my 2014 Volkswagen Passat. When I scheduled the appointment two weeks ago I was assured the part was in. Plus I received notices confirming my appointment. My appointment was 7:45 am Jan 14, 2025. I arrived right on time and was told they couldn’t check me in because Andrew wasn’t there yet. 30 minutes later I was told he still hadn’t arrived so I asked why someone else couldn’t check me in and they said it was their policy to check in only with assigned staff. FINALLY Andrew showed up and said they didn’t have the part and he had been trying to find it elsewhere. So they lied to me as he was there somewhere calling around at the last minute. He admitted he should have called me the day before but didn’t. Last time I was there I had to wait forever for a simple state inspection. There appears to be staffing issues that desperately needs to be addressed. More
by Swchesapeake
Employees Worked With
Andrew in repairs
January 15, 2025
Told one time appointments are not required and next time they are I am a bit confused. they are I am a bit confused. More
by tdiehl79
Employees Worked With
Other Employees :
Cynthia Walker
