Southern Volkswagen Greenbrier

Rich was extremely helpful, knowledgeable, and accurate in pricing and features. I feel as though he facilitated a excellent transaction for me, and he went above the call of duty to ensure I was pleased w in pricing and features. I feel as though he facilitated a excellent transaction for me, and he went above the call of duty to ensure I was pleased with the Touareg I took delivery on. The purchase manager who worked with Rich was also excellent, listening to my concerns and working a low-pressure deal I was extremely pleased with. I had their service department install an option at the dealership, and again, it was a professional, timely, and reasonably priced job. Overall, this is the best car purchasing experience I've had in the last 14 years and 7 vehicles. Highly recommend. More

Rich was extremely helpful, expeditious, knowledgeable, and professional. I felt very comfortable at the dealership and enjoyed the test drive experience which helped me get to know the vehicle which in fa and professional. I felt very comfortable at the dealership and enjoyed the test drive experience which helped me get to know the vehicle which in fact helped me make my decision to lease the vehicle. More

Rich was the best! He helped me make the best decision when choosing which car was right for me. Plus I get the added perks of the Southern Hospitality program. Completely satisfied! when choosing which car was right for me. Plus I get the added perks of the Southern Hospitality program. Completely satisfied! More

I gave "Guy" a call and asked him if he could run down me a new Black Tiguan (2014) Model R. He did not hesitate and found me one in a very short time. He was very helpful thru the entire purchas run down me a new Black Tiguan (2014) Model R. He did not hesitate and found me one in a very short time. He was very helpful thru the entire purchase of the vehicle. He insured the vehicle was ready when I arrived. This is second car I have purchased from Souther VW. Its well worth the drive from Williamsburg, Va. I will definitely purchase my next from him again. Robert Romero 757 369 6065 More

Wish I knew about this site in 2011 when we bought our VW Routan.... The buying experience back then was mediocre, but our experience with this dealership since then has been horrendous! They're always tryi Routan.... The buying experience back then was mediocre, but our experience with this dealership since then has been horrendous! They're always trying to swindle you! Every problem I've ever reported has been left broken, and I am told they "can't find anything wrong." Most recently, I brought my car in for an oil change and inspection and got a call later that day that someone had HIT my car and they would need to replace the bumper!!! 2 weeks of aggravation later, I finally got my car back... but that was after being lied to over and over again, and this place first patching the bumper instead of replacing it, then replacing it and painting it a mis-matching shade of red! I had never heard of such tom foolery from a dealership until this experience. I even reported them to VW of America, which still yielded no response from these thieves. Unreal. If you're considering this dealership for a VW, do yourself a favor and head over to Checkered Flag instead. Wish we'd known 2 years ago that that place is the better pick!!! More

Please, save yourself! Do not purchase a vehicle from this dealership. The General Manager swindled us on the exchange of a vehicle. The service department has charged us for work not performed during this dealership. The General Manager swindled us on the exchange of a vehicle. The service department has charged us for work not performed during a service which later lead to catashtrophic failure in a car. A culture of dishonsty and lack of respect for customers are the hallmarks of this outfit! Buyer beware! More

Purchased a new Jetta three weeks ago from Southern Volkswagon. One of the big selling points was the Southern Hospitality Buyers Program. One of the really attractive features included roadside assist Volkswagon. One of the big selling points was the Southern Hospitality Buyers Program. One of the really attractive features included roadside assistance. On Thursday, my discovered a flat tire on her Jetta. She called VW to request roadside assistance. When the representative arrived he discovered that the Tow Hook which is required to tow the vehicle was missing. The Jetta can not be towed without the tow hook. When I arrived home from work, I decided to simply change the tire and drive it to the vehicle. This is when we discovered that the Lug Key was also missing. Without the Lug Key, the flat tire could not be removed. Ultimately, the dealership sent a different type of tow truck that lifted the whole car up and took it to be serviced. My wife asked the dealership to go ahead and perform a scheduled maintenance. The dealership had the car for 8 hours before calling to let us know it was ready. When we went to pick it up, we were informed that the requested maintenance had not been performed. It took 8 hours to remove a nail from a tire. We have discovered other items missing from the vehicle since our purchase. We are very happy with the Jetta but are going to research our service options and will never purchase another vehicle from this dealership. More

Had 2 rims and 2 tires replaced via insurance.Also paid to have the other 2 tires replaced at the same time.Car was in for 6 days.Rims were scratched when picked up and the colision center blamed the servi to have the other 2 tires replaced at the same time.Car was in for 6 days.Rims were scratched when picked up and the colision center blamed the service dept at the dealership.They said they knew nothing about it.When I finally picked up the car the steering wheel was crooked to the right.Returned the car,paid for an alignment,and then the steering wheel was crooked to the left.Brought it back...crooked to the right again.No returns to my phone calls from the service advisor or manager after a week now to remedy this.I have purchased 6 cars over 15 years from this dealership and thought I would be treated better than this.The end. More

Treated me like I did not matter. Looks like I am not alone. The car I looked at looked like someone lives in it. The sales person just did not care. When I spoke to manager and mentioned the car he said alone. The car I looked at looked like someone lives in it. The sales person just did not care. When I spoke to manager and mentioned the car he said do I want to buy it or not. I guess not. More

The car is of great quality but this particular dealership is horrible; from customer service to the fact that nobody had a clue about anything and they were SO rude dealership is horrible; from customer service to the fact that nobody had a clue about anything and they were SO rude More