Southern Volkswagen Greenbrier

A True Team Reggie Myers and everyone at Southern VW was excellent to work with. We had a tight schedule and they accommodated by working around our schedule. We Reggie Myers and everyone at Southern VW was excellent to work with. We had a tight schedule and they accommodated by working around our schedule. We dislike car shopping but Reggie and the team at Southern made it a GREAT experience. Thank You! More

Professionalism I went in yesterday morning to buy a Dodge Ram they had on their lot at 1100. I worked with Rob Webb (super cool down to earth guy). I told him what I went in yesterday morning to buy a Dodge Ram they had on their lot at 1100. I worked with Rob Webb (super cool down to earth guy). I told him what I could do, he went and talk to his boss, and came back to me. It was really nice not having to go back-and-forth over and over. I had a price in my head I offered it to them and they agreed to it. If anyone has ever bought a vehicle you know that you were not going to be in and out within 1 to 2 hours. Their customer service was excellent, and I was out of there within three hours. Anyone looking for a used vehicle or brand-new volts wagon this is the place to go. Great customer service, professionalism, and overall excellent hospitality. More

Still Waiting This is my first experience with the dealership. I moved away from where I bought the car but I have been waiting for 5 hours now for my car and I am This is my first experience with the dealership. I moved away from where I bought the car but I have been waiting for 5 hours now for my car and I am still currently waiting. Oh and no one has actually told me what is wrong with my car yet! When asked how much longer the representative said she would check then proceeded to avoid me for the next hour and a half. I understand not everything can be fixed quickly but don't let me sit half the day my time is valuable! Will never come here again! More

Great car buying The entire process was great. My salesman was Lou Rosario and he really went out of his way to find the car I wanted. Definitely go to Southern Volksw The entire process was great. My salesman was Lou Rosario and he really went out of his way to find the car I wanted. Definitely go to Southern Volkswagen and ask for Lou Rosario. More

Absolutely awful! My mom bought a car from them and it was the worst dealership I have ever dealt with and I wasn't even the one buying the car! There are too many thin My mom bought a car from them and it was the worst dealership I have ever dealt with and I wasn't even the one buying the car! There are too many things to list but let's just say we were back and forth to the dealership several times over a 3 day period. Not a good place to buy a car from, give your money to somewhere else. More

Dissapointing Experience My wife and I owned at Passat TDI and stopped by the dealership in the early part of December 2015. We had been considering trading in our vehicle fo My wife and I owned at Passat TDI and stopped by the dealership in the early part of December 2015. We had been considering trading in our vehicle for a CC. When we arrived at the dealership, we were greeted by a very nice and low pressure salesman. The salesman worked with us for over an hour while my wife and I went back and forth between the CC and the Tiguan. We finally decided to go with the CC. When we went inside things started to revert back to the car buying circus found at most dealerships. Our salesman went back and forth from the manager's office to meeting with us for over an hour. Of course they said we owed more for our Passat than it was worth, but they would pay it off for us. Well, I really did not ask them to do that. I would have been happy keeping my Passat. But, they said they would pay it off and keep the payments for the CC close to the Passat amount. Okay, they came close enough and we decided to proceed with the purchase. I told our salesman that I did not want to purchase anything other than the vehicle, which would mean we would move straight to the Finance Office and sign paperwork. They would not listen to the customer and moved us to another office where another employee tried to sell us all of the usual dealer add-ons. I told her before she started her pitch that I was not interested, but that did not stop her. She proceeded to pitch the products much to my displeasure. So, I let her go through her sales pitch and at each point where she asked if I was interested I replied "No thank you". At the end of her pitch she was no longer smiling, but was visibly annoyed with us. She left the office and came back with one of the Finance Managers who said that if we would take the products they would give them to us for free. So, to get to the next stage of this long and painful process I agreed to all of the free stuff. We then moved on to the Finance Office and since it had been over four and half hours, I was ready to sign anything to get out of there. We breezed through the paperwork at lighting speed. It was two hours after lunch time and the Finance Manager as well as my wife and I were ready to get this over with. We left his office and started to transfer all of our stuff from the Passat to the CC. The new car had not been cleaned inside or out and they told us to bring it back in a week when we were getting the undercoating and window tinting done. We left and went to lunch. A few days later, my wife speaks with the Finance Manager and he tells my wife that he made a mistake when he told us the payment amount and said he would give us a check for $300.00 for compensation. At some point after the purchase, I filled out the dealership survey. It was not a glowing review, but it was not negative. I responded to the survey honestly. Within a few days, the Finance Manager called and attempted to find out if there was anything wrong. He did not directly refer to the survey, but I could tell he was calling in response to it. It seemed as though he was trying to figure out what the salesman had done wrong. The fact of the matter is; the selling process was going smooth until the salesman brought the manager into the equation. That was when the circus started. During the conversation Finance Manager again stated his intention to mail us a check for $300.00. A week later my wife took the CC to get the free services done to the vehicle. While there she runs into the salesman. He is less than friendly now. He mentions the survey and that he got in trouble. He is no longer a nice salesman. When the vehicle is in the Service Department, my wife mentions the issues she has found with the vehicle and they agree to take care of it. They would need to order parts and would contact us when the parts were in. Here’s the rub. We still have not been called to say the parts are in. So, we don’t know if they were ordered. It was clear that the dealership had no intentions of listening to the customer. They had a sales routine and were determined to go through it. They volunteered to give us an add on package and compensation for an error. I did not ask for the package. I did not ask for compensation. I did not want to go through the add on sales process. They would not listen to the customer, which is a total lack of respect towards us. They were either not honest when they offered compensation or they were incapable of fulfilling their commitment. And most disturbing is that their response to a customer survey less than 100% positive is to be treat the customer with contempt. Remember, I did not ask for anything they were giving me. They volunteered it. I still don’t want anything they offered. But, they have proven that they suffer from a lack of sincerity and integrity. So, what’s new with ANY car dealership? More

Miss the old Greenbrier, not the service I remember. I don't know what happened to customer service here. Been going to Greenbrier VW for parts and service since 1989 when I got my second VW. Tried to ge I don't know what happened to customer service here. Been going to Greenbrier VW for parts and service since 1989 when I got my second VW. Tried to get a walk in for a state inspection, which are supposed to free for life since we purchased our 2007 VW brand new from them. Was told they couldn't get us in right away and that, supposedly, we'd have to wait all day or leave it by rude service consultant. I'm disabled veteran and we only have the one car so that wasn't a viable option. Before they became Southern, I could just bring my vehicle there for inspection and be give an exact time of when it would be done. Now no guarantees or attempts to provide service. They have officially lost a lifetime customer. More

Poor customer service and service department Took my 2015 VW GTI for a diagnosis which is under extended warranty and I'm told that problem is not an issue, and it's normal for small cars like mi Took my 2015 VW GTI for a diagnosis which is under extended warranty and I'm told that problem is not an issue, and it's normal for small cars like mine. "Wrong". So I contacted VW of America and was very apologetic and recommended me to go to another dealership close to me instead to have it fix. Don't buy your next car here. If you do expect to be treated like the others who have been having issues with them. If you are in the military, I suggest find another dealership besides this one. More

2 hours for simple oil change WITH an appointment!!!! Made a 9:30am appt for nothing more than an oil change. Showed up at 9:25 but didn't get "checked in" until nearly 10:00am. Half hour of my time alrea Made a 9:30am appt for nothing more than an oil change. Showed up at 9:25 but didn't get "checked in" until nearly 10:00am. Half hour of my time already wasted. Didn't get my vehicle back until nearly 11:30. 2 hours of my day wasted to perform a ten minute job. If I had just showed up without an appointment I would have been ok with the time but the fact I made an appt and still waited 2 hours was ludicrous. I have experienced this kind of time insanity for the past 5 years of having my vehicle serviced there. In fact, once I dropped off for oil change and state inspection in the am. They had to keep my vehicle overnight because they didn't get to it. I repeat, they kept my vehicle overnight for an oil change and inspection. If you value your time don't bother taking it to southern greenbrier vw. Their poor service efficiency and not valuing their customers time forced me to make my next vw purchase at an another dealership further away. That's how negatively the service experience has been for me. More

Kicking myself for giving them a chance Called sales dept. from Richmond at 5:01pm to make sure 2 Routans were on lot for us to see. We were told "Yes, both vans are here and I'll have someo Called sales dept. from Richmond at 5:01pm to make sure 2 Routans were on lot for us to see. We were told "Yes, both vans are here and I'll have someone pull them around for you." We left Richmond and arrived at dealership at 6:39pm. Asked for salesperson we were told would be waiting for us. Apparently, neither van was there when we arrived but the salesman had just run down to the other dealership to pick it up. Ok. We waited. A real nice gentleman offered me a cup of hot chocolate that was delicious, and one of two highlights this evening. We waited some more. We were told again he'd be only a few minutes more he's just down the road. We waited. Complained a few times and were offered a tank of gas for coming out and having to wait. Not bad, we'll take it. Waited some more. Same gentleman called salesperson again and he misunderstood. The salesperson picking up the van was almost at the other dealership, NOT almost back. But, he shouldn't be more than 20 minutes. So...we waited some more. About 8:00, the sales manager came out and gave us another update and he was only a few minutes away. By now, we had decided to leave at 8:45pm after waiting almost 2 1/2 hours. Low and behold at 8:43 he pulls in! This was the second highlight of the night - the test drive. Man did we like this van and even after being lied too and screwed with for over 2 hours, we were ready to buy it. His "discounted" offer was a laugh in our faces and $500 more than we found it listed online. To top off the evening, he hands us the Carfax report stating the car was flooded and has a Flood Issued Title! Unreal. We said no thank you and didn't even stay to get the free tank of gas. That guy was long gone. Please, please think long and hard before wasting your time with this dealership. This was by far the WORST car buying experience I've ever had. I don't lay all of the blame on them because yes, we waited. In my opinion, this dealership had zero respect for us and in return I give them the same. The ONLY reason I gave 1 star was because I was required to. They got 2 for "Friendliness" because of the hot chocolate. Seriously, take this review to heart. If I could they would get a zero star review. More