Southern Volkswagen Greenbrier

Went to Greenbrier after not getting the deal I wanted at the Virginia beach dealer. Not only did they have MUCH more inventory they also have great free benefits like free oil changes for life! (are you lis the Virginia beach dealer. Not only did they have MUCH more inventory they also have great free benefits like free oil changes for life! (are you listening checkered flag?) I got a great sales person with a wealth of knowledge and very pleasing to deal with. I recommend this place 100%. Thanks for the great deal Jay! More

I felt I should put in a review since I have been more than happy with my experience and can't understand the other reviews. I'm the proud new owner of an '08 Passat 2T thanks to Greenbrier VW. I walke than happy with my experience and can't understand the other reviews. I'm the proud new owner of an '08 Passat 2T thanks to Greenbrier VW. I walked in and told Jay what I was interested in. I wanted them to quote my car for trade in, do the financing paperwork first, AND THEN and only then would I look at the lot. I was very adamate that I did not want another new car EVER again and he was very friendly and understanding. He did everything in the order that I desired and showed me the vehicles in my price range. He was very knowledgeable about the vehicle and all it's features. After the deal was completed he sat in the car with me and taught me all the little nuances like resetting the mileage counter, changing the clock, setting the cruise, etc. He wasn't pushy and he listened to what I wanted. I left with exactly what I wanted and more. I appreciated being treated like I was an important customer. It's very hard to walk into a car dealership as a single woman and not feel like you are being taken advantage of or talked down to. Yes I'm a girl, but yes I know what horsepower is and how a turbo works. It was nice not having to feel like I was automatically assumed to be an idiot which is how I felt at other dealerships I went to. They paid top dollar for my trade-in, more than I expected. Everyone I dealt with from Jay in sales, to the financing guys, to the manager were overly friendly and exceptionally knowledgeable. I am very happy with my overall experience at Greenbrier VW and I am constantly telling all my friends and family to go!! I understand that most people do not rate businesses like this until they are unhappy.. I mean really, who honestly thinks to commend a business... you usually only think about it when you're upset. Take the criticisms with a grain of salt. They are the number 1 VW dealer in the area for a reason. Finance was wonderful. They called me back in the next day because they found me a better rate at a lower term than the original paperwork we had filed. I appreciated that, I felt like they were actually working FOR me. I have only had my car in for "service" once and it was to get my new key coded, but I was satisfied with the service department. They were very quick and efficient and I will certainly be seeing them again for regular maintenance. The service package that comes with all new and used cars is extensive. Free services ftw. More

I went for a 10,000 mile check up - i asked for a loaner car in advance - when I arrrived at the dealership I was told that someone from enterprise would pick me up momentarily- it took 15 minutes- then wen car in advance - when I arrrived at the dealership I was told that someone from enterprise would pick me up momentarily- it took 15 minutes- then went I arrived at Enterprise I had to wait for almost an hour to get car because they did not have any cars there - I had made the reservation a week in advance with VW More

Awful. They added a 3000 dollar charge onto the sticker price and claimed it was for buffing and waxing. The problem with that is the sticker price is suppose to include all dealer holding costs, etc... price and claimed it was for buffing and waxing. The problem with that is the sticker price is suppose to include all dealer holding costs, etc... I just felt the whole experience was a slap in the face. More

Went in to buy a used truck. I asked if there would be any charges in addition to the cost of the vehicle and Tax registration and tags. I was told that there were no other fees. I know that most (but not any charges in addition to the cost of the vehicle and Tax registration and tags. I was told that there were no other fees. I know that most (but not all) car lots charge a processing fee, So I verified that we (the salesman and I) were both clear on the amount I would finance, what I was being paid for my trade and the amount I would have to bring in cash (I was paying cash for tax registration and tags) When I arrived to close the deal, I was hit with a $449.00 processing fee. I was so angry at the saleman's insult to my intelligence and his lack of integrity that I did not even give them a chance to back the processing fee out. I got no calls since I stormed out of the showroom so I thought perhaps they had another buyer on the hook. Just checked today and the truck is still sitting there. As dealers go, $449.00 is a very high processing fee. But if the saleman had told me about it when I asked, I would be driving that truck right now. All I asked for was a little honesty. I did not get it at Greenbrier Volkswagen. More

I visited GB Volkswagen in 07,while talking to the salesman I SPECIFIED that I did not want a car that had been wrecked.He assured me the car I test drove was clean,offered me a carfax and I bought th salesman I SPECIFIED that I did not want a car that had been wrecked.He assured me the car I test drove was clean,offered me a carfax and I bought the Beetle.My wife lost the carfax a couple months later so she went back to GB and asked for another.This one showed the car had been wrecked.After finding this out I found the first report,which surprise was for a different car.I have called this dealership several times,asking for mngmt or the owner.On more than one occasion they put a salesman on the phone who pretended to be the owner(dont ask how I found out).Another complaint I have is that I took my car in for a "free" oil change and the mechanic tells me all my lights are not working and that the diagnostic that they ran showed the bad part would cost 898.00 to install.I left there and went to Checkered Flag and they told me a diag. had not been ran and that the part would only cost 120.00.I am now in litigation with GV and would not recomend it to anyone. More

I took my Jetta in for a state inspection and oil change. They said that my car wouldn't pass inspection because the power steering hose was leaking - to fix would cost $550 plus another $170 to flush all th They said that my car wouldn't pass inspection because the power steering hose was leaking - to fix would cost $550 plus another $170 to flush all the fluids. My father said that was very expensive because the hose itself is only about $50. So we told them to put a rejection sticker on the car and we took it to another mechanic. (Maypaw in Norfolk, VA) They took a look and said that they couldn't find ANY EVIDENCE of a leak! They did the inspection and didn't find ANY leak at all, anywhere! Lesson Learned: ALWAYS GET A SECOND OPINION!! More

I have never purchased cars from this dealer but it was one of the best used car transactions I have ever had. They have a great FREE program call Southern Hospitality and now I get free oil changes and se one of the best used car transactions I have ever had. They have a great FREE program call Southern Hospitality and now I get free oil changes and services I would normally have to pay for. They own lots of locations so you can always get a great deal and lots of cars to choose from. More

Bought the used vw jetta. The windows on the car were really dark they said they were legal. Well went to an inspections station and found out that they windows were not legal and had to go back to the d really dark they said they were legal. Well went to an inspections station and found out that they windows were not legal and had to go back to the dealer and the first thing they said was O you coming back to get the windows re tinted. So we go to the tint shop and they did them dealer paid and then go get the car there is a spot on the hood where something has eaten the paint off. The dealer said no it wasn't there when i sold you the car. He sent us to the tint shop they said they didn't do it but call the own on Monday. Well Monday is here no one answer. Daron said his guys would take care of the paint problem he was suppose to call this morning by 1030 and hasn't called and everyone there is to busy to talk to you. Go to the DMV to get the tags for the car they say it is not registered. So call Daron back he doesn't answer or his manager. Dont buy a car from here will be doing everything to make sure this place doesn't sell cars. More

I don't give a !@#$ if Greenbriar Volkswagen is the best dealership in VA and NC... They are terrible! I scheduled for a service a month ago and they call me two days BEFORE mys service appointment sayin dealership in VA and NC... They are terrible! I scheduled for a service a month ago and they call me two days BEFORE mys service appointment saying that they were overbooked. What kind of bull @#% are they trying to pull? And this wasn't the first problem I had with these people! I swear the God I'm going to Virginia Beach Checkered Flag for more of my Volkswagen needs. Ridiculous. Straight up ridiculous. I can't take it anymore of their business and they know me so well... when I walk in there I'm just full of rage... they try and kiss up and make me feel better... I shouldn't have bought a 2007 Rabbit there... they trick people into buying their cars giving all these COOL FREE gimmicks and what not... saving money crap... Once you sign that darn contract... it's all over. LIARS. LIARS. LIARS! That's all I can say. More