Southern Volkswagen Greenbrier

Lou gives the BEST customer service! I would highly recommend Lou for the customer service! All sales people could learn a lesson from him! He truly knows his product and believes in it. I would highly recommend Lou for the customer service! All sales people could learn a lesson from him! He truly knows his product and believes in it. It is reflected in his salesmanship. However, he believes in his customer and listens to them and caters to their needs. I will continue to purchase from Lou in the future! He gives the BEST VW experience!!! More

I'll buy from nowhere else. I feel that I got a fair deal and this is the second car I've bought from them. I wont purchase cars from anywhere else. Cortez, David browning and Fa I feel that I got a fair deal and this is the second car I've bought from them. I wont purchase cars from anywhere else. Cortez, David browning and Farley are amazing!!! More

FIVE Days To Complete A FIFTEEN Minute Repair The key immobilizer started killing the engine. We towed the vehicle in on Wednesday. It sat there Wednesday afternoon, all day Thursday, and Friday The key immobilizer started killing the engine. We towed the vehicle in on Wednesday. It sat there Wednesday afternoon, all day Thursday, and Friday. The key was reprogrammed on Saturday, however then the dealer called and informed us they wanted to keep the car until Monday to make sure the reprogramming was satisfactory. The dealer graciously waived the computer diagnosis fee for the repair. I clearly recognize first come, first served, but xxxx, get real! More

New battery Couldn't make appointment online. Called and got real person! Service was great! Please do not dictate to me how long my review must be. a Some words Couldn't make appointment online. Called and got real person! Service was great! Please do not dictate to me how long my review must be. a Some words are more meaningful than others. More

Satisfactory Service I was very satisfied with my service and i would definitely recommend this dealership to family and friends. Pam was so friendly and helpful and i was I was very satisfied with my service and i would definitely recommend this dealership to family and friends. Pam was so friendly and helpful and i was made comfortable the whole time. More

Mr. Tayler ,my sales person, was very good. Mr. Tayler seemed very honest regarding all questions I had regarding the lease and the Passet car itself. All the people at the Southern dealship we Mr. Tayler seemed very honest regarding all questions I had regarding the lease and the Passet car itself. All the people at the Southern dealship were very nice to deal with. More

Came in for a VA annual inspection. Arrived around 8 am ( your work starts at 7am)...so I expected a long wait as there were probably several customers ahead of me. Abby said she would d Arrived around 8 am ( your work starts at 7am)...so I expected a long wait as there were probably several customers ahead of me. Abby said she would do the best she could to get me in...well in just under an hour the inspection was completed and I was on my way. NOW...THAT'S SERVICE! More

Good experience I’m not a fan of buying a new car because I dread high powered salespeople, but my experience at Southern was a very good experience. Thank you. I’m not a fan of buying a new car because I dread high powered salespeople, but my experience at Southern was a very good experience. Thank you. More

Considerate! The service associate was good...friendly and helpful!!! Bring a sweater bc the waiting room is a bit chilly. She even got me some WARM water as I r The service associate was good...friendly and helpful!!! Bring a sweater bc the waiting room is a bit chilly. She even got me some WARM water as I requested. More

Friendly, willing to listen I did a lot of research before I went in, I knew what I wanted, and the model I requested doesn't offer any "available features," so it was easy for t I did a lot of research before I went in, I knew what I wanted, and the model I requested doesn't offer any "available features," so it was easy for the salesman to grab the right car and have it ready for me. I crushed some numbers, applied rebates for VW loyalty and military veteran, and threw some numbers to the saleman. The manager couldn't get his math to match mine (~$24) but my salesman handled it well and I am pleased with the outcome. My father has been selling cars and managing dealerships for over 30 years. When I told the "product pusher" she politely finished her spiel, but didn't force the issue when I declined. The finance guy was great, very friendly despite the fact that we were there until nearly 9pm on a drizzly Friday. We brought our own financing so he had us in and out with a phone call to the bank. Note:. Usually a dealer washes and the car and fills the tank. My car was delivered unwashed, but it was raining so I don't really fault them for this. If you go on a dry day make sure they wash your car! More