Southern Team Nissan of New River Valley - Service Center

Helped with Appt setting. The service dept was timely starting and completing work. They communicate well. And they’re always friendly and helpful. The service dept was timely starting and completing work. They communicate well. And they’re always friendly and helpful. More

They have always been very efficient, and honest. I have purchased three vehicles from them and have all my service done there. And have always been great to work with. I have purchased three vehicles from them and have all my service done there. And have always been great to work with. More

I brought my truck in for a DEF issue. I was quoted $1700 to fix the problem. I bought the certified part for $200 at Orielly auto and replaced it in the parking lot in 10 mins. I’d lik I was quoted $1700 to fix the problem. I bought the certified part for $200 at Orielly auto and replaced it in the parking lot in 10 mins. I’d like to see a breakdown of the $1700 quote, but wasn’t given one. More

This was my first time at this Nissan dealership in Christiansburg, and it was a disappointing experience. I came in for an oil change and inspection, expecting them to follow proper Nissan standar Christiansburg, and it was a disappointing experience. I came in for an oil change and inspection, expecting them to follow proper Nissan standards. Instead, they put conventional oil in my car without consulting me, even though my 2013 Rogue has been using synthetic. When I questioned it, the service rep, Mike Handy, falsely claimed that my car ‘requires’ conventional oil for model “13” and the high mileage. He then blamed me for not specifying the oil type upfront—something they, as the experts, should verify. -specially if it’s my first time there. When I asked if he was going to help me, he got a supervisor, and they finally took my car back in to fix their mistake. They would not print me a receipt they added synthetic oil. And the manager repeated that conventional oil is Nissan standard for high mileage. Dishonest and unprofessional service—I shouldn’t have to fact-check a dealership on basic maintenance. Note: Kayla answered all my questions and helped me schedule my appointment. More

Listen to what we wanted in vehicle and our concerns. Everything done with easy to understand directions Everything done with easy to understand directions More

Very good to deal with. This was a business purchase and they were able to have all the paperwork done very quickly. This was a business purchase and they were able to have all the paperwork done very quickly. More

The team is always friendly, kind, and communicative. I completely trust them and their advice given to me at each visit. I completely trust them and their advice given to me at each visit. More

Erin Griffin was very helpful & knowledgeable, she worked with us until we found exactly what we wanted! with us until we found exactly what we wanted! More

Staff was friendly and professional. Everything was handled smoothly and as expected. I would recommend them to anyone! Everything was handled smoothly and as expected. I would recommend them to anyone! More

They always have great service and try to work you in. Great people and service. Great people and service. More