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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
4,387 Reviews

4,387 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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April 16, 2016

Best in Town The staff is always friendly and helpful, the place is always clean and neat, I am in there and out of there in fast time, never having to wait long, More

by Kathy Cottle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Farley
Apr 18, 2016 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your marvelous feedback, Kathy. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Best, Michael H. Munsey General Sales Manager mmunsey@firstteamauto.com

April 14, 2016

Happy Customer I will have to say my experience when buying my Elantra is what actually sold me on the Dealership. I started looking and doing research online and re More

by Donna1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Hartsock, Guys in the service Department.
Apr 15, 2016 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Congratulations on your new Elantra! We are very pleased to hear that we could make your car shopping experience so pleasurable and stress free. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Thank you for taking the time to notice those efforts and leave us this 5-star review. I will be sure to pass along your praises to the team and all of us hope to see you again when the time comes to service your new car. Best, Michael H. Munsey General Sales Manager mmunsey@firstteamauto.com

April 07, 2016

Great Service We bought our 2011 Volkswagen Tiguan a few years ago and love it. It is so fun to drive. We never owned a VW before. The service at First Team is # More

by reynolds2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Woody
March 20, 2016

Care of your Subaru Eric Horn and his team I would rate as a greatest team to service your car. Eric always makes me feel like he personally cares for my safety and sees More

by Teresa1217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Woody
Mar 22, 2016 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your thoughts with us. It does not surprise us that Eric went above and beyond for you; it is just an example of why he is such a great asset to our team. Ensuring you have a properly-running and safe vehicle is first and foremost for our service team. It doesn't matter if you're coming in for a regular oil change or have something more critical happening with your car, our team is ready to tackle any hurdle to get you back out and on the road in a safe, well-running vehicle. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Gary Baber Vice President gbaber@firstteamauto.com

February 22, 2016

Love First Team and My 2014 Accent Service manager talked with me about what my car might need as recommended service. He spoke with me again before completing any work. In and out. So More

by Quirky_Gal109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Farley
Mar 04, 2016 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We love hearing from our customers so thank you for taking the time to write this glowing feedback. It's wonderful to hear that our service manager was able to provide you with a pleasant experience! We really appreciate this feedback and we will share it with him. Thank you and if you have any questions about the work that was done please feel free to contact us. Gary Baber Vice President gbaber@firstteamauto.com

January 24, 2016

First Subaru. Love First Team I can't say enough about First Team Subaru!!!!! From Bill Scott , who sold me my Forester, to Eric Horn, who has always been helpful With any mainte More

by Wendy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Horatio Doregos,Bill Scott
Jan 26, 2016 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Your kind words mean lot to us, Wendy. We appreciate your feedback and are happy to hear that Bill and Eric were able to meet your needs. At First Team Subaru, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Best, Michael H. Munsey General Sales Manager mmunsey@firstteamauto.com

December 26, 2015

A pleasant atmosphere at First Team Subaru! Friendliness of the Service Department, the short wait in the lounge area and the efficiency of the staff made my visit a pleasurable experience! Gre More

by lovemysub
Recommend Dealer
Yes
Employees Worked With
Eric Horn - Service Manager
Jan 06, 2016 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At First Team Subaru, we value our customers and we look forward to seeing you on your next visit. Best, Gary Baber Vice President gbaber@firstteamauto.com

December 05, 2015

Great Service, Great People! Friendly, efficient, and a pleasure to work with the staff on the service desk. Eric Horn is a first rate service manager and a real asset, keep him! More

by Susies Subaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Waskey
Dec 08, 2015 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We are truly grateful for this awesome review! We are thrilled that Eric was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Best, Gary Baber Vice President gbaber@firstteamauto.com

November 12, 2015

GREAT SERVICE! I had an appointment and was helped as soon as I arrived. The employees were very pleasant and the waiting room was very comfortable. Service was gr More

by MomaG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Scott
Nov 26, 2015 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your marvelous feedback. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Be well, Gary Baber Vice President gbaber@firstteamauto.com

March 09, 2015

Worst WARRANTY ever Worst experience ever we have a 2011 Hyundai Sonta and the engine seized today 32k miles low miles and warranty wont cover due to oil changes. Thi More

by ajfoster1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
oTHER