Southern Team Hyundai Nissan Subaru Volkswagen

I took my 2010 Subaru Outback to First Team on March 8, 2018 to fix an oil leak. They claimed the leak was caused by the oil filter being loose. They tightened the filter, but the oil leak continued. I 2018 to fix an oil leak. They claimed the leak was caused by the oil filter being loose. They tightened the filter, but the oil leak continued. I returned the car to First Team on 4/6/2018, and they claimed the leak was coming from the oil pump. I paid them $752.56 to fix it, but the oil leak continued. After many more visits since then, they tried and failed to properly diagnose the leak. In the meantime, I paid them over $3,000 in maintenance and other engine related repairs, at their recommendation. Finally, on February 6, 2020, they claimed to have found the source of the leak to be a hole in the engine block. After that discovery, they tried and failed to fix the hole with JB Weld. Now they say nothing can be done to fix it. The incompetence of First Team’s service center has cost me thousands of dollars, caused very much inconvenience and frustration, and left me with a car that is almost worthless, even though I followed all of their service recommendations. Trusting my car with First Team was one of the worst decisions I have ever made. Do not make the same mistake! More

Service Depart for Nissan I received excellent care during my recent visit on Saturday Morning. I found out there were a few major things going on with my car that needed to be I received excellent care during my recent visit on Saturday Morning. I found out there were a few major things going on with my car that needed to be repaired since it has 146,000 miles. Matt Harmon had me back in the shop on Tuesday Morning to replace my tie rods (inner and outer) Now my steering feels like a brand new car. I highly recommend Matt Harmon and the Nissan Service Department. Thank you for loaning me a rental during this time and having great employees. BeckyT More

Best car buying experience EVER!!!!! This is absolutely the best place to buy a new Nissan in VA. Sherry made it a completely painless event. And the coffee is excellent too! We love our This is absolutely the best place to buy a new Nissan in VA. Sherry made it a completely painless event. And the coffee is excellent too! We love our new Rogue Sport!!! Thank You First Team. More

Amazing service! I recommend First Team Hyundai to everyone! They went above and beyond to make us happy. We ran into a couple of roadblocks with financing and time w I recommend First Team Hyundai to everyone! They went above and beyond to make us happy. We ran into a couple of roadblocks with financing and time was no issue to them. Everyone was patient and worked with us for as long as it took to get me financed. Now I’m driving my brand new 2017 Veloster!!! Thank you for everything First Team! More

Good customer service. I was looking for a truck but came back with a car very happy with my purchases. Excellent salesman Norris Timmons. He was well informed about both th I was looking for a truck but came back with a car very happy with my purchases. Excellent salesman Norris Timmons. He was well informed about both the cars and trucks. More

This dealership made the impossible happen After having multiple surgeries for cancer, and not being able to pay up what insurance did not cover my credit began to sink. A year ago my car was t After having multiple surgeries for cancer, and not being able to pay up what insurance did not cover my credit began to sink. A year ago my car was totaled when I was rear ended at a stop sign and unfortunately, I was never offered GAP insurance at my previous creditor. So when my car was totaled, the insurance only paid what the car was worth and I was upside down with a car I could no longer drive. I tried to work with my creditor to have them tack what I owed onto another used vehicle, I didn’t think it would be a problem because I had 100% pay history. They refused and told me I had to continue paying $350 a month for a car I couldn’t even drive or it would be repossessed, which it was. After having the medical debt and the repossession on my credit, I never dreamed I would be able to replace the vehicle without filing bankruptcy at 27. When the vehicle I was borrowing from my parents died, it was a rush of panic. I applied for a pre-approval through first team Nissan expecting it to just be a hit against my credit and not benefit me at all. The dealership worked with me, and not only got me in a vehicle, but a brand new vehicle with reasonable payments and gap insurance. When the first lender bumped my APR, they found me one who would stay within my original agreed upon budget. I couldn’t have asked for a better experience!! Thank you so much! More

New Nissan Versa S plus I received outstanding customer service in purchasing my new car. Head Sales Leader Renae Aquilina, Saleman Jeff Mattox, Saleman Derrick Leftwich and I received outstanding customer service in purchasing my new car. Head Sales Leader Renae Aquilina, Saleman Jeff Mattox, Saleman Derrick Leftwich and Customer Service Loyalty Coordinator Karen Wiseman all went over and beyond the call of duty to assume in the purchase of my new car. I would highly recommend First Team Nissan for the next purchase of a new car. Thank you for all of you're help! More