Southern Team Hyundai Nissan Subaru Volkswagen

Technician left off harness necessary for electrical connection factory hitch installment. Trying to get resolve from your service department. I am not local to Roanoke connection factory hitch installment. Trying to get resolve from your service department. I am not local to Roanoke More

2 things in the past that rubbed me the wrong way. 1. One of the Subarus that I purchased brand new and kept in the garage couldn't pass the state inspection code after only 1 or 2 years because of fa 1. One of the Subarus that I purchased brand new and kept in the garage couldn't pass the state inspection code after only 1 or 2 years because of faulty windshield wipers. When I expressed my dissatisfaction, I was told ' why are you worried about it, it's covered under warranty'. Couldn't believe he actually said that. 2. Came to the dealership all the way from Botetourt County to look at a used vehicle that I saw on your website, and was told when I arrived that it wasn't ready yet and there was no way I could see the car. I was then promised that I would be contacted as soon as it was ready and that additional pictures would be sent to my phone. A week went by and I hadn't heard a word, so I went back to the dealership to find that the car was being sold at that very moment. Not happy. That's 2 strikes. I've bought 2 new Subaru vehicles from you guys, but one more strike and I'll be headed to Terry or Shelor for the next one. More

Always a pleasure no matter who I directly work with. I likes the mechanic's video explaining the visit and actions taken. I always appreciate being informed of what's coming up in the future that will n I likes the mechanic's video explaining the visit and actions taken. I always appreciate being informed of what's coming up in the future that will need attention. More

Good experience and as simple a buying experience as possible. Mel was great to deal with. possible. Mel was great to deal with. More

The staff in the Service Center are friendly and knowlegeable. The waiting area is comfortable. knowlegeable. The waiting area is comfortable. More

Even with an appointment it took 2 hours to do stat inspection and oil change. Last time took 2.5 for oil change. inspection and oil change. Last time took 2.5 for oil change. More

Warm welcome, place is clean and our car was well cared The receptionists here are helpful and friendly. The facility is very clean and there are a variety of complimentary snacks and coffee. The mechanic The receptionists here are helpful and friendly. The facility is very clean and there are a variety of complimentary snacks and coffee. The mechanic Michael Wu always does a great job and I wouldn’t trust anyone else with my car. More

Very timely, transparent, and personable. Danielle was welcoming since we moved to Roanoke from Michigan 6 months ago. They are just like our last Hyundai dealership in Michigan. Glad to have Danielle was welcoming since we moved to Roanoke from Michigan 6 months ago. They are just like our last Hyundai dealership in Michigan. Glad to have a great dealership in Virginia now! More

Got an appointment no problem, car was ready when they said it would be. Great communication and follow up. said it would be. Great communication and follow up. More

Everything was Top Notch. In and out was great time wise had my car for less than 24 hours. Thank you so very much. In and out was great time wise had my car for less than 24 hours. Thank you so very much. More