Southern States Subaru

I will not say, "do not buy a subaru" but I will say, "buy it from a different dealership" if your gonna buy one. The process of purchasing a car here is great but any thing after the sale and it is a ni "buy it from a different dealership" if your gonna buy one. The process of purchasing a car here is great but any thing after the sale and it is a nightmare! If you have issues good luck contacting this place. After you place multiple voice mails because no one will pick up you will be forced to drive to the dealership to express your current issues. I've had nothing but issues with this place and was forced to contact subaru of America to force these people to do anything. If you plan on maintaining your car with the dealership you bought it from pick another place to go. I'm just trying to save someone from the headache I've been going thru. Look at newest reviews, not overall reviews More

Yesterday I got my car back after it spent four weeks in the service department for a repair that should have taken two days (ignition lock cylinder replaced). I was told three separate times that my car wo the service department for a repair that should have taken two days (ignition lock cylinder replaced). I was told three separate times that my car would be ready on a certain day only to find out later they had not even started work on it. When I initially asked about a loaner vehicle I was told by Michael McInern, the service representative, that with the inventory shortage they had sold all their loaner vehicles. I found out that was a lie when, after the first week and a half, I complained to the service manager that I was not able to get a straight answer about the status of the repairs on my car. In an effort to appease me he offered to give me a loaner vehicle until mine was fixed. When I was finally able to pick up my car the ignition lock was fixed. There were also several new scratches and a new ding on the passenger side of the car. I had driven about two blocks after leaving the dealership when the panel under the steering column came loose and fell on my foot. There is a piece of foam insulation in the back of the car that it appears just did not get put back in place. Several personal items are also missing from the car. None of the items have a high monetary value, so I do not think they were intentionally taken. Judging by the condition of the car when it was returned to me I suspect the items were lost due to carelessness (i.e. They were taken out of the car when the repair was being done and never put back.). I have taken my car to the service department at Southern States Subaru several times in the past. Initially I had good experiences. It is disappointing to see how bad both the service and the quality of work are now. More

The dealership had the 2019 Subaru Legacy waiting for me when I arrived there. I contacted the dealer and told them that I was driving from Havelock, NC. They told me exactly where the car was located. The when I arrived there. I contacted the dealer and told them that I was driving from Havelock, NC. They told me exactly where the car was located. The salesman showed me the car and explain the features that it had. I committed to buying the vehicle. They took care of all the paperwork. I was able to add the vehicle to my insurance. I was given a temporary license plate. My permanent license plate came into the dealer and I was able to pick it up. Everything went well. I recommend this establishment. More

The salesman, Gene, did not like my initial offer. He suggested I couldn't afford the car and dismissed me. I was ready to negotiate and purchase. I called back but his manager does not appear to be int suggested I couldn't afford the car and dismissed me. I was ready to negotiate and purchase. I called back but his manager does not appear to be interested in saving the transaction. More

First time to use the service department. Turned in car for 2 recalls, oil change and tire rotation and left it overnight. Called the next day around noon and inquired about a pick-up time...answer was "p for 2 recalls, oil change and tire rotation and left it overnight. Called the next day around noon and inquired about a pick-up time...answer was "pick up at end of day"...so, I asked what time they closed and was told 6;00 p.m. I said I would be there by six; response from person (not identified) on phone was: "We will call you!"??? More

Go see Donnie Jackson! Though we in the end did not find the car we needed at Southern States Subaru, working with Donnie to exhaust all possibilities they had in their inventory was exceptional. Never did the car we needed at Southern States Subaru, working with Donnie to exhaust all possibilities they had in their inventory was exceptional. Never did we feel any pressure. Rather, Donnie wanted us in the car we wanted/needed even if it was not on his lot in Raleigh. When he/the dealership wrote up a quote on a possible purchase and trade in value, it was strong. The only problem is ultimately it was not the color/type of car we wanted. I would highly recommend you see Donnie if you are looking for a Subaru. If we need another down the road and he is still there we will definitely be back. More

We purchased our 2017 brand new from Southern States Subaru and have taken it in for scheduled service since our purchase. We took it in last week for two recalls, a NC inspection and the 40,000 mile ma Subaru and have taken it in for scheduled service since our purchase. We took it in last week for two recalls, a NC inspection and the 40,000 mile maintenance - the service rep provided us with a loaner car since they said it would take all day. When we signed for the car he said it had a full tank of gas and we should bring it back with a full tank. We drove it home and then back the next day (7.5 miles each way for 15 miles total). When returning the car we stopped at the gas station nearest the dealership to top off the tank - it took THREE GALLONS to fill it up, obviously the tank was not full when given to use the day before. The service department charged us $126.00 for an inspection and oil change. When I mentioned to CHUCK Vasquez, our service rep, that the loaner car gas tank had not been full as we were told he was very snarky and a bit adversarial. Chuck stated, I didn’t tell you that - possibly he didn’t but the guy that gave us the car did and as a customer it really didn’t care what individual had told me - they all should be representing Southern States. Chuck tried to turn into a pissing match and then started joking around - he never offered an apology or accommodation. Chuck just acted like a jerk and as a customer it made me uncomfortable and upset. A couple days later I received an automated survey call from Southern States Subaru basically asking if I was satisfied with my service experience - I said NO. Based on my response it allowed me to leave a recorded response and I did describing our treatment by Chuck. It end with a message stating that a manager would be in touch, I have not been contacted to date. Based on this treatment, and I have read other bad reviews of experiences with Chuck, we will not be taking our car back to this dealership for any further service and I would not recommend it to anyone else either! It’s not the $5 but the sorry attitude and poor communication. More

I was in the market for a new 2021 Subaru Outback Limited and after checking out these vehicles on the Internet, numerous Dealerships got the hit and many emailed me. I specified exactly what I wanted and as and after checking out these vehicles on the Internet, numerous Dealerships got the hit and many emailed me. I specified exactly what I wanted and asked them to email me all of the photos of this car, along with their initial offer. There must have been 3 or 4 different people emailing me from this same location! What a poorly run Dealership! What goes on there, a race to see who is first? I then drilled in one agent and oh my God, what a real loser! I asked him to send me the photos of the car and he gave me this lame excuse that no photos were available yet! Like how difficult is it to upload photos? Is that not part of their job? Ah, preparedness must not be their specialty! Shouldn't this not be mandatory prior to any new listing? How could photos not be available? Image how incompetent this dealership must really be? I then logged in and requested a 'Build Request' specifying exactly the Limited Model being the only vehicle that I wanted! They then got all upset about this email and told me that since I was apparently not very satisfied, that they no longer wanted to even work with me! So a Dealership refuses to work with you, just because you asked for photos and a Build Request? I never even had the chance to speak directly with them! All correspondences were only via email! They had a ready and very well qualified buyer who would be purchasing this car in 2 days on Monday 11/23 and he tells me to go work with another Dealership! This, I will gladly do and I really appreciated him for telling me to go somewhere else, because I could not have even imagined working with them for several hours at Southern States just wasting my time! All you buyers out there, please be aware! More

Donnie Jackson made the purchase of my 2021 Outback easy and painless! Out the door price was much less than the Subaru dealer in Durham and the no pressure sales approach was greatly appreciated. He als and painless! Out the door price was much less than the Subaru dealer in Durham and the no pressure sales approach was greatly appreciated. He also came to Durham after work to finish the document signing because my wife was working late which was over the top! Thanks Donnie and Chris for the great deal on my new car! More

Patrick Dunn was excellent. He delivered exactly what he promised. We will refer others to him. He was very professional, very honest and very friendly. promised. We will refer others to him. He was very professional, very honest and very friendly. More