Southern States Mazda

Summarize my review? Absurd and Ridiculous There is so much to say that I do not even know where to begin. Let me begin by saying that I absolutely hate leaving negative reviews, but my experie There is so much to say that I do not even know where to begin. Let me begin by saying that I absolutely hate leaving negative reviews, but my experience has gotten out of hand. Long experience short, my vehicle has been in and out of service since February, and all due to one of many things, such as new damages on vehicle, improper installation of equipment, failure to perform requested services, etc. We are 4 days from July and I still do not have my vehicle, nor have I recieved an update in over a month. I've called several times, left voicemails, and struggle to reach anyone. I finally made contact with a gentleman who claimed he was glad that I called because he was just about to call me- at the request of his manager- to ask if I would share with him auto body shop contact information so that they could obtain paint match information. My vehicle did not require any paintwork, nor have I authorized any such repair. When I inquired what his inquiry was in regards to, expressing concerns for the lack of knowledge in the actual status of my vehicle, he responded that he was unsure but assumed that the techs damaged my vehicle and are trying to fix it... No one has said anything to me about any of this... When I inquired further, he informed me that he really didn't know much and that my service advisor would contact me 1st thing the next morning. That was 2 weeks ago. I still have not recieved a call. This truly is absurd. While I cannot speak to the sales department, I can say that if I were making a purchase of a new or used vehicle here at Southern States and knew of the poor quality service it would come with, I would venture elsewhere. There is absolutely no way that I would invest in any sales purchase only to ruin it next door in the service department. Yes, this is the short version of my experience... I am presently seeking out the General Manager, but haven't heard from him yet. More

Car buying made easy I had thoroughly researched the 2019 Mazda3 hatchback that I wanted to purchase including pricing and inventory. Southern States internet sales rep ca I had thoroughly researched the 2019 Mazda3 hatchback that I wanted to purchase including pricing and inventory. Southern States internet sales rep called me within 5 minutes of searching their site. With a positive online experience I decided it was time to get my family's second Mazda from Southern States. The sales staff were welcoming, friendly and professional. The manager, Derrick introduced me to my sales associate John. John was knowledgeable and able to demonstrate all the safety features and use of the Infotainment system. Final sale price was lower than I expected and considerably lower than other dealers advertised prices. Since my car was fresh off the truck it had to be inspected before we could test drive it so we waited in the comfortable well designed waiting area. It was a rainy day so I was going to tell John not to bother having the exterior detailed except I noticed there were a few spots where the wax had not been buffed off so I let John have the entire car detailed. I was a little disappointed to see the wax had still not been buffed off. Aside from the wax the car was immaculate. I will be back for my next vehicle. More

Loved the dealership I don,t understand the low rating for this dealership. We had the Most Friendly and helpful sales people who helped us choose our Mazda. I don,t understand the low rating for this dealership. We had the Most Friendly and helpful sales people who helped us choose our Mazda. More

Ran by liars. We bought a 2016.5 Mazda CX-5 about 2 years ago. When looking for a vehicle to purchase, one thing that was important to us was the "infotainment" sys We bought a 2016.5 Mazda CX-5 about 2 years ago. When looking for a vehicle to purchase, one thing that was important to us was the "infotainment" system. We really liked the CX-5 for the most part other than the software used to run the vehicles infotainment system. We were promised by the sales associate AND the manager at the time that even though the CX-5 we were looking at did have the option for Android Auto or Carplay that it would be an update that could be applied FREE OF CHARGE when the software was ready. Well 2 years of patient waiting and we finally get notified that our car can be updated to Android Auto and Car play. I make the service appointment to get this done but come to find out they want almost $600 to update the cars software! After making a phone call to confirm and explain that this is something we were promised when we purchased the vehicle we were told to come in for the service appointment anyway and we could get the details hammered out in person. After driving across town to the service center we get there only to be told that there is nothing that the dealer can do, and it is on Mazda Corporate to resolve this because the fact that it was a free upgrade was what the dealer was being told at the time we purchased the vehicle. So all they did was give us a number to call Mazda and open a complaint with them about this and offered us no sort of deal to make up for their mistake even after we spent $30k+ on this new vehicle from them. I call the # provided , politely describe to the individual on the phone what the situation is and the response I received is that all this is again back on the DEALER and nothing can be done about it and it needs to be resolved with the dealer from which we purchased the vehicle. Needless to say we will never be giving any business to this dealer again for any future car purchases and will no longer be a Mazda car driving family. I would get -1 stars if I could. More

Will Say Anything to Close a Deal. Not a dealership that stands behind it's word. My wife and I bought a 2018 CX 5 and were told by Chris (Finance Manager) that all 2018's would be rece Not a dealership that stands behind it's word. My wife and I bought a 2018 CX 5 and were told by Chris (Finance Manager) that all 2018's would be receiving a free Apple Car Play upgrade at the end of the summer or early fall and that's NOT the case they still want almost $500.00 for what we were told was going to be free. I contact Mazda and they spoke with the service manager who said he would reduce the labor rate to $275.00 since in his words it was a 2.5 hour job. Well I decided to have corporate Mazda contact Mazda of Cary and their service manager said they have done 100's of the Apple Car Play upgrades and it takes right at 1.5 hours. Sure enough on Friday I took my CX5 to Mazda of Cary and the upgrade was done in 1.5 hours and only cost me $170.00 in labor not the "DISCOUNTED" rate of $275.00. Of course I have been told Southern States will say anything (even if not true) to close a deal. More

Great service recommendation I want to give kudos to your parts employee Chris Auerback! He is A plus, plus. He is courteous, knowledgeable and efficient. I visited the parts s I want to give kudos to your parts employee Chris Auerback! He is A plus, plus. He is courteous, knowledgeable and efficient. I visited the parts shop of your dealership today on Wake Foirest Road and can't express how impressed I was with his customer relations skills. He deserves a raise. If only other people who work with the public had his skills and expertise. In a time when customers are all too often ready to express their disservice with interactions...I want to tell you what an excellent employee you have in Chris. Happy Holidays! Jo-Anne Vicario Ludwig Mazda owner and customer since 2008 More

Love My New Mazda 3 My wife and I had been thinking about buying a commuter car for some time and had eyed the Mazda 3 before walking into Southern States. We worked with My wife and I had been thinking about buying a commuter car for some time and had eyed the Mazda 3 before walking into Southern States. We worked with Michael Campbell and had a great experience. Michael is engaging, knowledgeable and was not overbearing or pushy during our deliberations and test drive. Ultimately, we decided to purchase the Mazda 3 and, while it was a very busy Labor Day weekend at the dealership, my loan application, detailing, and other paperwork was handled quickly. The first drive home in the new car was wonderful...and doubly so because Michael made the process pleasant and smooth. More

Mazda I had seen the Mazda on Craigslist and called and spoke will Mr. Al Daugherty ,was very friendly and willing to work with my husband and I. After seve I had seen the Mazda on Craigslist and called and spoke will Mr. Al Daugherty ,was very friendly and willing to work with my husband and I. After several calls and plans to come look at the vehicle we went in and meet with Mr Daugherty and purchased the SUV. I have enjoyed it since i got. Thanks for your service. More

Excellent buying experiece with my recent used car purchase! I was browsing the dealership for a used car after business hours. I sent an email to the dealership and received an almost immediate repsonse from on I was browsing the dealership for a used car after business hours. I sent an email to the dealership and received an almost immediate repsonse from one of the sales men, Al Daugherty. He was very accommodating as far as setting up a time for test drive. Al had the car ready for me when I arrived all cleaned up, pulled up front and cooled off on a very hot day. I fell in love with the car and the rest is history. That dealership was very clean, all employees were very nice. Al offered coffe or water and even threw in a bonus. He has since followed up with me to see how I am enjoying my car. An all around excellent experience! More

Shell Game Over the phone, I talked to one manager who quoted some great prices some new Mazda 6's they have on their lot. Two days later, I show up and the per Over the phone, I talked to one manager who quoted some great prices some new Mazda 6's they have on their lot. Two days later, I show up and the person I spoke to on the phone is not there and the person available does not know of any Mazda 6's on the lot with that great price (he said they must have sold all of them), but he has a bunch of great other Mazda 6's that just happen to cost a lot more. Not surprisingly I took my business elsewhere. Sadly, I think this stupid nonsense must work on some people or else they wouldn't keep doing it. More