Southern States Mazda

While the salesman for the vehicle was nice and easy to work with for the purchase of our CX-30 on 8/22/2020, the finance manager was excessively pushy towards purchasing add-ons like extended warranties. work with for the purchase of our CX-30 on 8/22/2020, the finance manager was excessively pushy towards purchasing add-ons like extended warranties. His sales strategy was to intimidate a female purchaser playing on her age and her believed lack of understanding of the complexity of new automobiles. The constant high-pressure sales push saying just one repair would pay for the cost of the warranty has tainted any chance of us using Southern States dealerships ever again. More

Awesome dealer! I came in expecting your typical sleazy salesmen tactics and left with all of those thrown out the window. Nate was amazing to work with when purchasi I came in expecting your typical sleazy salesmen tactics and left with all of those thrown out the window. Nate was amazing to work with when purchasing my new Mazda. Never felt pushy or pressured into buying. I made an appointment with him for a 2017 Mazda 3, then looked at a 2016 elsewhere that was $2000 less and put a deposit on it. Didn't expect much at Southern States but Nate asked what the final price was on the 2016, talked to his manager, and he was back less than a minute later with the same number for a model year newer car with more features. I was stunned. Topped it all off by beating my bank's APR and I was sold. These guys will forever have my business and I've already talked highly to a few coworkers too. More

Not the honest and customer oriented dealership I knew In short, the new management (Pat Gomes) at Southern States Mazda exhibits lack of care for his customers by not following up, ignoring communication, In short, the new management (Pat Gomes) at Southern States Mazda exhibits lack of care for his customers by not following up, ignoring communication, and misleading customers rather than providing honest, reliable information. On 5/22 Pat Gomes said he'd get back with me by 5/27 regarding a feature the dealership never included in my car but should have been per the sticker label. For over a month I called and reached out with I reached out with 4 emails and never heard back. Although I was being directly and repeatedly ignored by Pat, who promised prompt help, I remained hopeful and went on site to speak to Pat Gomes directly. When I did, Pat simply gave me the standard Mazda customer service phone number, stating that I would need to speak with them and they would then speak with him to get this issue resolved. I did question the validity of his statement since that information would have been an easy resolution to provide during the 5/22 on site conversation or in response to any of my emails, but I remained hopeful and trusted Pat. Unfortunately, that trust was misplaced. After 40 minutes on hold with Mazda customer service spoke to Pat Gomes and he told them that, despite seeing the feature listed in my MSRP sticker, that he would only help if I were to provide proof of having reached out about the feature shortly after the purchase date. The Mazda service rep informed me that honoring the goods purchased is entirely up to Pat / the dealership since the warranty would cover malfunction rather than warranty and that Mazda could recommend the Pat how to treat customers but cannot force them to do so. Not only did Pat mislead me by saying Mazda had final say, he also wasted another hour of my time rather than having an honest conversation with me while I was on site. Reaching resolution required a lot of time and effort and could have been avoided with some basic customer service training. I do not consider ignoring communication and misleading customers to be a quality and admirable customer experience. It's certainly one will opt out of in the future and will advise others to do the same. More

I am giving them 5 starts but they definetly deserve more ...Honestly, best service ever and the most pleasant car buying experience ever. Deondra White was absolutely amazing, she wasn't pushy and was very ...Honestly, best service ever and the most pleasant car buying experience ever. Deondra White was absolutely amazing, she wasn't pushy and was very helpful and easy to work with. She got us what we needed and her manager Pat (I dont know his last name) was very helpful as well. He got us the best deal, we had some issues with my credit but he worked with us and went above and beyond to get what we wanted our monthly payments to be. Super happy we stopped there....In comparison to Sport Durst of Mazda, Southern States Mazda team is just amazing to work with. I will definitely recommend Southern States to all my friends. Thank you, Deondra and your wonderful team for helping me get my first deal:) More

Southern states Mazda has my respect and gratitude. Since the COVID-19 situation, they came to pick up my car, service it and brought it back. I can't thank you enough! the COVID-19 situation, they came to pick up my car, service it and brought it back. I can't thank you enough! More

Awesome Customer Service Just got my car back in record time (warranty work) and as always the service staff was awesome to work with. Dekotah was SO helpful throughout the p Just got my car back in record time (warranty work) and as always the service staff was awesome to work with. Dekotah was SO helpful throughout the process! I've been recommending Southern States for years and will continue to do so! More

Probably the most pleasant car buying experience of my life! I got a great car at a great price. My sales person, Nate Edge was a gentleman in every sense of the word. I will definitely recommend Southern life! I got a great car at a great price. My sales person, Nate Edge was a gentleman in every sense of the word. I will definitely recommend Southern States to anyone. Thank you, Nate and your wonderful team. More

After 2 months we cannot drive our car. We purchased a Mazda CX-9 on August 20. First we had to fill out papers 3 times, because the "regular person" was not there, and left with our car at We purchased a Mazda CX-9 on August 20. First we had to fill out papers 3 times, because the "regular person" was not there, and left with our car at approximately 9:00 PM. We called our insurance company the following morning, so they of course provided information for August 21. The date inconsistency was finally figured out the final week in September. The car was registered to the state in early October, but the dealership did not pay the registration fee, even though we paid $680 for doc fees. So now our car is registered, but we cannot get the appropriate documentation for the car until we pay $506 to register it. The office person, Judy, did not do the correct work and is now on an extended absense and no one in the office has information. Our salesman has not returned our call. Germain White, whom we were told was the manager, told us today that he doesn't know what to do and we should call the corporate offices, which we did and have not had our call returned. No one has said "I will fix this"; no one will help. Meanwhile, our car sits in the garage because we cannot drive it. Cannot think of what to do, other than to find legal help. More

Lied about Apple Car Play Bought a new CX-5 in 2018. During the sales process I was told that Apple Car Play wasn't available yet, but that it would be a simple software update Bought a new CX-5 in 2018. During the sales process I was told that Apple Car Play wasn't available yet, but that it would be a simple software update that would be free of charge, once it was available. This turned out to be a complete lie. My fault for not getting it in writing but will never give any business to this place ever again. More

AVOID THIS PLACE Car buying was simple and easy, we enjoyed the process but decided to wait to write a review-- boy are we glad we did! The problems came after we purc Car buying was simple and easy, we enjoyed the process but decided to wait to write a review-- boy are we glad we did! The problems came after we purchased the car. The most rude and incompetent dealer. Go elsewhere with your money and business! More