Southern Palms Mazda

DO NOT GO HERE WHAT A NIGHTMARE I FEEL LIKE I AM LIVING. I feel like I have made one of the biggest mistakes in my lifetime coming to this location. For the past mon WHAT A NIGHTMARE I FEEL LIKE I AM LIVING. I feel like I have made one of the biggest mistakes in my lifetime coming to this location. For the past month I've been dealing with so much stress from here. On the night of signing the lease to a brand new Mazda, I was told I needed to come back the next day because they had to do a "credit bump" and was encouraged to leave a deposit and sign. I initially wasn't comfortable in doing so because I was already way past my budget , however they promised me with the credit bump there no need to worry that the monthly price that it WAS NOT going to change that I had nothing to worry about. So I left my deposit and signed whatever papers they needed. The next day I had to work so they suggested bringing the car to my job where I had small gap to sign the rest of the papers. On the next day, on the phone several times, NOT ONCE did they inform me my monthly payment was going to increase significantly. Had I been told, I would have cancelled the deal and waited until the monthly payment was back to my budget. When the guy brought me my papers and the car, not once did he inform me the price went up and since I was at work I didn't have chance to read the fine lines. I had trusted them since they told me specifically the night before the price was not going to change. I made the mistake by not reading before I signed. I feel like was taken advantage of. After several phone calls over a month, the conclusion is there is NOTHING they can do for me and basically its my fault for not reading the papers. They don't care and in so many words don't believe they didn't inform me about the price change. Please tell me why I would choose to deal with all this if I was simply just told about it. Forget trying to contact them about anything, they tell you they will call you tomorrow and never do EVERY TIME. Oh, did I also mention they didn't send my pay off in time so I also have to pay an extra $30 fee on my previous car. Also, not their problem. Oh and the owner, Dave, forget trying to contact him, he will IGNORE YOU. More

Beautiful facility, great staff! New to this dealership and was immediately impressed how I was treated. Our sales person William was terrific. He did not pressure us to buy anything New to this dealership and was immediately impressed how I was treated. Our sales person William was terrific. He did not pressure us to buy anything but inquired what we were looking for in a vehicle and was extremely knowledgeable in what he could offer us. Customer service representative, Tiffany also made us feel as this is a dealership who cares for their customers. They did not have the vehicle I was looking for but went out of their way to locate one and bring it to the dealership for me. Good job to the entire staff for taking care of my needs. More

Excellent Service As I have come to expect, excellent service from Rey. Booked me in straight away, explained the costs and guided me to the Restroom and Coffee Station As I have come to expect, excellent service from Rey. Booked me in straight away, explained the costs and guided me to the Restroom and Coffee Station set up whilst repairs are being undertaken. I decided to walk to McDonald's for breakfast. Rey called me there when service was complete. Advised that Tires would not be rotated as I really needed to new tires on the rear. Kept me fully informed and made me feel that I was important. More

I always have a great experience when I come here. Ray is very helpful and there was another gentleman that helped me; and he was very pleasant and super nice. is very helpful and there was another gentleman that helped me; and he was very pleasant and super nice. More

Vehicle Purchase Very helpful stuff, great salesman Luis, who assisted me through the whole process and provided everything I required. Friendly atmosphere. I recommen Very helpful stuff, great salesman Luis, who assisted me through the whole process and provided everything I required. Friendly atmosphere. I recommend and going to be back for service. More

Rey is a great service tech! Knowledgeable , experienced, personable! I don’t think I would take my car any where else to be serviced! Kudos to Rey!! personable! I don’t think I would take my car any where else to be serviced! Kudos to Rey!! More

As usual the Service was done in a timely manner. Got my car back when promised and all was taken was care of. Kudos to Valerie, my advisor. car back when promised and all was taken was care of. Kudos to Valerie, my advisor. More

Visited Southern Palms Mazda with the intention of buying a new CX-5, worked with William and Alberto who were great. They were very knowledgeable with the vehicle and had great customer service. I was in an a new CX-5, worked with William and Alberto who were great. They were very knowledgeable with the vehicle and had great customer service. I was in and out with my new car in a few hours. Great dealership, friendly employees and Sales Manager was easy going as well. I will definitely come back there for my next Mazda. More

Rey did a fantastic job getting my 2019 CX-3 serviced. Very professional and even upheld my first service being free that the dealer promised. I’ll be scheduling all of my service and my wife’s service Very professional and even upheld my first service being free that the dealer promised. I’ll be scheduling all of my service and my wife’s service with a Rey going forward. More